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skysabe's avatar
6 years ago
Solved

My screen turned into black and white when i was playing a match

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number i dont know
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? Putkingjack
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. no
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)? any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Harvester
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. watching the area
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3 at least
When did this happen? (dd.mm.yy hh:mm) 27-4-2020 around 21:00
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When i want to play my screen is black and white like if someone sucked the colors out Apex the screen is normal but there are no colors
What should be happening instead? thad there are colors
Steps: How can we find the bug ourselves? i dont know. I know how it began i was looking for enemies when i saw a Ad i wanted to clicking away but i clicked miss and came by a Ad blocker site and then my screen turned into black and white nothing helps even not teh ultmate of bloodhound to give the colors back

This is in the lobby when i was done playing the round like you see everything is black and white

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hey @CallMeGabe411

    That sounds like it could either be a hardware or a graphics driver issue. Have you checked to see if your drivers are up to date? You can find more info on how to update them over at the EA Help site

    If you're still having the same issue on the most recent drivers would you mind sharing a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks!

    /Kent

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @skysabe

    Is it still showing in black and white after you've closed the game and restarted it? 

    /Kent

  • Hi, I was browsing this problem and I seen this thread. I have the problem also, even after I restart. It loads fine until the RESPAWN logo flashes. Then half of my screen turns grayscale. I use two monitors, and I switched it over to the other monitor and it still does it.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @CallMeGabe411

    That sounds like it could either be a hardware or a graphics driver issue. Have you checked to see if your drivers are up to date? You can find more info on how to update them over at the EA Help site

    If you're still having the same issue on the most recent drivers would you mind sharing a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks!

    /Kent

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