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slauqhtr's avatar
slauqhtr
10 months ago

My ticket keeps closing without a resolution.

I've submitted a ticket through EA support several times now, it keeps saying fix but the issue isn't actually fixed. When I click "resume case" it just redirects me to EA support. When they closed my previous case and marked it as 'solved' there was no response, and nothing changed. IDK what i should do to resolve this issue. My current ticket says 'waiting for player' but I've clicked resume case already and it doesn't let me add anything additional and it doesn't change the status of the ticket. 

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  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey @slauqhtr,

    I'm sorry to hear you're unable to reach support. If you cannot resume the current case I'd suggest creating a new one. 

    If you're not getting the chat option when trying to contact support, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

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