Negative Apex Coins

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? Afflickted
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. EXG Thurmond
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? Conduit
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Hadn't started a match yet
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Hadn't started a match yet. Just logged in
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 02.04.24
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My apex coin currency is negative (-7450) when I had at least 2000 over the weekend
What should be happening instead? My currency should be positive
Steps: How can we find the bug ourselves? Reverse the negative currency and restore it to the correct amount.

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Logged into my account today and had -7450 apex coins, when I know that I had at least 2000 over the weekend. Contacted chat support and they said that it was a bug or a glitch and to post about this here. I know that Apex had account issues lately, and I was told by the chat support that negative apex coins was a part of that. Please restore my currency!

EA_Mako
11 months ago
Hey @Afflickted_n5er,

We have a bit more information about this situation in our Apex Coins article here, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback for the payment method originally used to purchase those Apex Coins.

In that situation, the equivalent amount of Apex Coins will be removed from your account. If your account does not have a sufficient amount of Apex coins to cover this removal however, then your balance will go into the negative for the remaining amount.

Depending on when the refund/chargeback was received, there may be a processing period before the funds return to your bank account.

If you did not personally request a refund/chargeback, you may want to check with anyone else who uses your account or with the owner of the bank account used (if it is not you) in case they requested this.

13 Replies

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EA_Mako
Community Manager
11 months ago
Hey @Afflickted_n5er,

We have a bit more information about this situation in our Apex Coins article here, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback for the payment method originally used to purchase those Apex Coins.

In that situation, the equivalent amount of Apex Coins will be removed from your account. If your account does not have a sufficient amount of Apex coins to cover this removal however, then your balance will go into the negative for the remaining amount.

Depending on when the refund/chargeback was received, there may be a processing period before the funds return to your bank account.

If you did not personally request a refund/chargeback, you may want to check with anyone else who uses your account or with the owner of the bank account used (if it is not you) in case they requested this.
Afflickted_n5er
11 months ago
So essentially what you're saying is that I still have to pay for a refund that I legitimately received from Microsoft? That's pretty whack. If anything, it should just reduce the coins to 0.
Afflickted_n5er
10 months ago
So essentially what you're saying is that I still have to pay for a refund that I legitimately received from Microsoft? That's pretty whack. If anything, it should just reduce the coins to 0.
zmcdonough
10 months ago
Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? The Chet Manley
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Zero
When did this happen? (dd.mm.yy hh:mm) 05/05/24 12:30 CST
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? It’s showing that I have a negative coin balance (-6,025 coins)
What should be happening instead? I don’t remember how many I had before this happened
Steps: How can we find the bug ourselves? I assume re-add the coins I had before this issue please.
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I logged in and it’s showing that I have -6,025 coins for some reason.
killerhulk40
10 months ago
Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? Misterlightskin
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. It was at the main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I had just logged into the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 05/05/2024
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? it says on my account that I have -9000 Apex coins. I also lost heirloom shards that I had been saving yesterday. I didn’t have this issue and I had 2500 coins in my account.
What should be happening instead? I should have my Apex and my shards.
Steps: How can we find the bug ourselves? Reviewing my account I can send in screenshots if need be.
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I woke up this morning and logged into my account . Upon logging in I saw my account had -9000 apex coins . I had 2500 the day before . I also lost my heirloom shards I had been saving up.
pixlheart
10 months ago
@EA_Mako I was denied a refund in January, the 2 nights ago I got a random refund from Microsoft, now I have -11k. Y'all seriously need to fix this issue because that's unfair.
EA_Mako
Community Manager
10 months ago
Hi @pixlheart,

If you have a negative coin balance, that means a refund was provided but your account had already spent the coins.

If you didn't request the refund, you'll want to check with Microsoft or anyone else who may have had access to the account to make that request on your behalf.

Any coins added to the account in the future would go towards repaying that negative value before being available for use on the account.
Doniji
10 months ago
I’ve also received negative apex coins after the new update. I’ve never not once gotten a refund for anything in Apex. I had a positive balance before the update and now I have over 25,000 negative apex coins… No one touches my account or anything so I honestly would like someone to fix this glitch I have nothing to repay because I’m not a scammer… I legit put so much money in this game.
Breakdown87
9 months ago
I am currently on the same boat. Also, I had 4000 coins and now negative when i never asked for a refund to begin with.
EA_Mako
Community Manager
9 months ago
Hey @Breakdown87,

Have you redeemed any codes for Apex Coins, or have you only received coins that were purchased directly in-game?

Just with a quick look here, it seems a recent PlayStation purchase is the one that was refunded.

If that wasn't requested by you through Sony, I would check with anyone else that may have had access to the account or payment methods that they hadn't requested this through PlayStation either.