Not receiving twitch prime rewards
Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Bigbenmale3312
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. UltimateRSgamer
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? Bloodhound
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menue
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Claiming my apex twich prime loot
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 10
When did this happen? (dd.mm.yy hh:mm) 08.08.2020.24.00
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? It annoys me cause i only pay for twitch prime for apex loot
What should be happening instead? I claim my twitch prime loot load the game it tell me congratulations claiming ........ Ie pathfinders lifebuddy skin
Steps: How can we find the bug ourselves? Its happened to loads of people
I claimed my twitch prime loot pathfinder skin its all linked but apex wont give me it
Hi @benjaminjack175.
When you have the chance please reach out to the EA Help team so they can pull up your account and look into the missing Twitch Prime rewards. I'm afraid that isn't something we would be able to investigate here on Answers HQ.
You can find more details on how to submit a case with them over at the EA Help site. If you prefer you can also speak with them over Twitter or Facebook as well.
/Kent
