Hello EA people,I recently upgraded from the PS4 version to the PS5 version of Apex Legends but in doing so, no longer have my Founder's Pack, Starter Pack and PS Plus Items. All other content and progress has carried over except these items that I purchased from the PS store. I have searched the internet and seen that other people are also having this problem and even seen that one of these people got a reply from EA support stating that they acknowledge this issue and are working on a hotfix soon to fix said problem. However, that was a month ago and there have been no updates on the issue since. Is this still being looked into? Because I miss using my founder's Hemlock skin.

Yes, it's messed up. The Founder's pack was players way of showing appreciation buy paying for the game to make sure you guys could keep updating and growing. This needs to be addressed, and not a "our bad it's not available on PS5..." Duplicate that pack and link it so it sees we purchased the first ps4 version and unlocks it on PS5. Seems like other add-on cosmetic packs have a ps4 and ps5 version now. So obviously you guys are capable of creating duplicate packs for both systems. This needs to be addressed, and not a "our bad it's not available on PS5..."

Thats not true. Because i checked this month and the ps plus packs have dual versions. 1 for ps5 and 1 for ps4. This means it is possible we as loyal players deserve to have our content converted. OR these ps plus packs should unlock them on the server and then add them to our account PERIOD. it shouldnt be locked behind a dlc. Same thing with the founders edition items.

Well Kent, thanks for letting me know not to spend any more money on this if EA is okay with deleting something I paid for just because I got a new console. I'm not blaming you in any way, just glad I there seems to be definitive answer on this subject now

That's disappointing. Is there a reason this was decided? Every other PS5 game that has been upgraded has kept all the paid content. It's kind of a kick in the teeth for veteran players like myself who have played since launch and bought the founders pack and means I have to play on an inferior version of the game just to use these items..

I agree!!! I paid $30 for it and now I am just out of luck because I wanted a better console?!?! That is so messed up!

PS5 Upgrade Missing Items | EA Forums

15 Replies

Replies have been turned off for this discussion

chronlchemp
3 years ago
@RecklessKaos Is there any update on this? I was scrolling through my items and realized I am missing just about all of the ps plus items. I could not agree more!!
RecklessKaos
3 years ago
@chronlchemp nope, as you can see they didn't care enough to even reply again much less rectify the situation... Sorry
tr8flip
3 years ago
When i changed to ps5 i have completly lodt all my legends and everything i pnce had i had revenant fuse and the characters from the free event then wheni swapped to pst they are all gone
touldonfi
2 years ago
I know this is an old thread but do you thing the new cross progression will care them over.
XxTR3Y_ELIT3xX
2 years ago
@EA_Kent wrote:
Hey @ELtotheLIS,
I'm afraid this is working as intended. The content from the Starter and Founders packs wasn't made available for PS5, so it doesn't carry over between versions.
I tried to download and play on the ps5 and have completely lost everything. No characters, cosmetics or heirlooms. Hundreds if not thousands of dollars I spent on opening packs to receive those items. I tried to contact the ea help and they said their is nothing they can do.

Forum Discussion

PS5 Upgrade Missing Items

15 Replies

About Apex Legends Bug Reports - Archive

Recent Discussions

バルトパスの報酬が貰えなかった

apex

Aim assist is broken. Only works sometimes.

CANT PURCHASE BATTLEPASS ON APEX..... click on purchase and nothing happens

How to report a bug in Apex Legends