Rank progress lost at rumble start

Account - 44Bongs 

I have had this account for a very very long time switched through many different cross progression's pc to ps4 to ps5 back to pc etc. I have a great multitude of times now that I have achieved a rank and then had it stripped from me at the reset and never shown. I have had theories that it's a glitch in the cross progression as i know the ranked in pc and console are separate, but my glitch goes like this i have achieved Diamond 2 times now on this account once on console and on pc and both times now it seems to have been stripped and now, I'm reset to rookie rank. This stuff is tiring like I'm about to quit or just start a new account and in the end quit again. This glitch has been with me for literally 3 YEARS. 

No I did not screenshot my diamond achievement but I do have an instance of before the reset I have this recording to prove the rank got all screwy for once I recorded it that should be a testimate to how many times this has happened to me

PS: at least use this proof to fix the glitch and the game please. 

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number n/a
Enter RAM memory size in GB n/a
What is your gamertag/PSN ID/EA Account name? xTheGoodestx
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. n/a
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Readying up for Ranked Rumble
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? Went from Diamond in normal rank to Rookie in ranked Rumble.
What should be happening instead? I should be in diamond
Steps: How can we find the bug ourselves? n/a

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Ranked Rumble assigned gave me the wrong rank. 

Rank season was diamond, I was placed in rookie for ranked rumble. Need fix.

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Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GTX1050 notebook
Enter RAM memory size in GB 32GB
What is your gamertag/PSN ID/EA Account name? KKFNGAVE
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I finished a match, went to the main menu, got Gold 1, and it changed to Rumble Rank. So I played the match, but when I started the game, my rank changed to Rookie. I finished the match, and when I finished it, I went back to the main menu, and my rank changed to Rookie, but before that, it was Rumble Rank Gold 1.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I finished a match, went to the main menu, got Gold 1, and it changed to Rumble Rank. So I played the match, but when I started the game, my rank changed to Rookie. I finished the match, and when I finished it, I went back to the main menu, and my rank changed to Rookie, but before that, it was Rumble Rank Gold 1.
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 04.06.2024 00.16-00.27 (thailand time)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue?
What happens when the bug occurs? My rank dropped to rookie.
What should be happening instead? My rank is Gold1
Steps: How can we find the bug ourselves? Check my rank

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I finished a match, went to the main menu, got Gold 1, and it changed to Rumble Rank. So I played the match, but when I started the game, my rank changed to Rookie. I finished the match, and when I finished it, I went back to the main menu, and my rank changed to Rookie, but before that, it was Rumble Rank Gold 1.

What's the point in playing can't progress and I've lost my progress. Get this fixed asap

I have the same problem but my ranked is even more * up cuz I don't have limitation of 10 matches and those matches counts as a normla ranked

Product: Apex Legends
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID/EA Account name? Quekinq
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Kusheadondabarz
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Rev
Which Legends were your squad mates using (if applicable)? Loba
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. In lobby
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) Idk
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My Rank was rested to rookie I was gold 2 before ranked rumble please fix this * * game because this the second time y'all took rank rewards from my account but resetting my whole rank placement is crazzzzzyyyyyyyyyyyyyyy!!!!!
What should be happening instead? I should be Gold 2 so I can play with my friends
Steps: How can we find the bug ourselves? I don't know

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My Rank was resetted to rookie I was gold 2 before ranked rumble please fix this * * game because this the second time y'all took rank rewards from my account but resetting my whole rank placement is crazzzzzyyyyyyyyyyyyyyy!!!!!