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OzzyPG's avatar
OzzyPG
5 years ago

Re: Apex Legends Infinite Loading Screen (URGENT)

Google wifi access point extension that is hardwired to the pc. That being said, this is a new issue, I played apex since launch with no problems on this setup.

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @OzzyPG 

    Can you run that test one more time? I"m curious if you get similar results. Also, this issue is currently under investigation so it's possible this is on our end. If that's the case, we'll have to wait and see if an update comes out to resolve it.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello, @safety1g 

    Did you try the suggestion with updating Nvidia graphics drivers using the express method and then launching the game through the GeForce Experience?

  • safety1g's avatar
    safety1g
    5 years ago
    @EA_Aljo just checked drivers are up to date and launching through GeForce experience makes no difference.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @safety1g 

    This is an issue we're investigating so for now, you'll just have to wait and see if an update resolves it. If we find any other potential resolutions, I'll update this thread.

  • islandboyyosh's avatar
    islandboyyosh
    4 years ago
    @EA_Aljo I play on console Xbox one. I get infinite loading screen when starting a match and finishing one as well. I've never had this problem until a few weeks ago 2 or 3.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, @islandboyyosh 

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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