Community ManagerHi @gbgkgur,
There are a few things we can try that might help with the issues you've been seeing.
When you've got the chance please try running through the basic and advanced connection troubleshooting steps from the EA Help website. If you're still getting stuck at the same place after that please let me know.
Thanks!
Community ManagerHi @ych925x5s4av,
Are you also playing on Xbox, or do you play on a different platform?
Hello! I am having the same issue but on PC. When I start the game it's only goes to the black screen after that it closes instantly. It started doing it when I changed my ingame name and I don't know what to do. I tried some ,,troubleshoot your connection" that I saw for example when you restart your router, I checked the server status and the server is online, I checked if my account is banned or not and it's not banned, my account isn't deactivated or deleted, only I am using this account and I don't have underage child account. My brother is playing this game too but on another account and his account is working properly. I don't know why my account is doing that... I am looking forward to a help because I don't want to lose my account.
Community ManagerHi @eU_Generox,
Have you had a chance to try repairing the game to see if that helps at all?
If you're playing through Origin you can right-click on Apex Legends in your Library, and you'll see a Repair option when the menu pops up. If you're using Steam, try verifying the integrity of the game files to see if that helps. For more info on how to verify the file integrity check out the Steam Support website.
Let me know how that goes when you've had the chance to give it a shot. Thanks!
Yes, I've tried repairing the game through Origin but it did nothing...
I'm having this problem on nintendo
Community ManagerHi @vizion100k,
Were you able to try resetting the password for your EA Account to see if that makes any difference for you? Sometimes that can do the trick with issues like this.
If you need more info on how to reset the password check out the EA Help website.
Community ManagerHave you had the chance to try repairing the game to see if that makes any difference?
If you're using Origin you can right-click on Apex Legends in your Library and select the Repair option when the menu pops up. If you're using Steam, try verifying the integrity of the game files to see if that helps. You can find more info on how to verify the file integrity at the Steam Support website.
Please let me know if you're still having the same issues after that. Thanks!
Community ManagerThank you for letting me know! I'm glad to hear you were able to get it fixed. 👍
