Community ManagerThanks for sharing!
When you've got the chance would you mind running the Windows System File Checker tool to see if it finds any issues? You can find more info on how to run it at the Microsoft Support website.
Let me know if you're still running into the same error afterward. Thanks!
Yep, still happened after I ran it.
Though one thing I should update is that I don't get kicked back to the main menu with the error showing up that often now. But it still stutters at the lobby and not letting me in the match.
Similar to above, ran DISM but still get locked in loading screens randomly. I need to force quit the game. On login again I get “cloud” errors.
Community ManagerThank you for the updates!
I am curious if setting a different DNS in Windows might help with this. I've heard from a few people in the past who mentioned that using a different DNS has helped with similar issues, so I would like to see if that helps here as well.
You can update the DNS in Windows through the TCP/IP Settings. For more details on how to get there check out the Microsoft Support website. Choosing the manual option will let you enter a DNS of your choice. I usually go with the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but I've also heard that using the public Cloudflare DNS resolver (Primary DNS: 1.1.1.1) has helped.
If you're able to give this a shot please let me know how it goes. Thanks!
Community ManagerThanks for giving it a shot!
Where are you located, and who is your internet provider if you don't mind me asking?
Community Manager
Gotcha, thanks!
I am curious if setting a static IP address for your PC might make a difference. In some cases that can do the trick with similar issues.
The Port Forward website has some instructions on how you can set a static IP. If you're able to give that a shot please let me know how it goes.
Static IP set, 3 games in after I’ve backed to lobby I get caught in loading screen then eventually code “wheel”.
Community ManagerI appreciate you giving it a shot!
What happens if you start your PC in a Clean Boot before you launch Apex Legends? If there's anything else running that could be related to the disconnections that may help to get around it.
For more info on how to set one up check out the EA Help website. Please let me know how it goes when you can. Thanks!
Community ManagerI see, thanks!
I am curious about something else. Do you have a second EA Account? If so, what happens if you try playing Apex Legends on the other account? I'm wondering if the same thing happens with a different account, or if it's specific to the account you've been using.
Community ManagerI see, thanks!
It doesn't sound like it's account-specific in that case. Have you ever tried playing with a VPN enabled to test and see if it would still give the same error?
Dear Kent
Is this the usual replies of EA customer service?
You got the error just tell us what it is and how to resolve it, instead of making us try * loads of other things first ...
Everything worked perfectly and now we're getting this error, check internly how to solve this ... you got all the data you need !
Regards
Blabbergasted user !
If anyone else is here getting the same error and no answers, this problem is absolutely NOT solved. You just cant paly the game like the rest of us. Gotta find something else to play..
I had this yesterday into today, I went and did a /flushdns or whatever and it fixed it. All servers were showing +100ms more than I normally should have been having. Speed test was showing normal ping to google and other servers, so it was just apex that was being affected for some reason.
Doing the same thing to me, I’m on console and I’ve switched dns servers and everything but still nothing works, sometimes I can’t even load into a game , and when I do get into a game if I die or win it doesn’t let me return to the lobby, have to do a full restart of game
