Re: My apex keeps kicking me out of games

Hi @DeinoLife, 

Have you tried reinstalling the game to see if that helps at all? It sounds like there might be an issue with the game files, and a reinstall may help if that's the case. 

@gobin99 

When you've got the chance could you try running a UO Trace on your PC? That's a test that will give us a more detailed look at the connection between your home network and the servers, so if there's something happening in between we may be able to see it. 

For more information on how to run the test visit the EA Help website. Look for the section on that article titled How to run a UOTrace. Once you have the test results please send them to me in a direct message. Thanks!

/Kent

@gobin99 

Thanks! I appreciate you sending those trace results. 

For the most part the UO Trace looks pretty good. The average ping stays low, and there isn't any measurable packet loss. The only thing that stood out to me was a pretty big difference between the best and worst ping on the very first hop. Since this is the connection between your PC and your router/modem, high ping there is a bit out of the ordinary. 

How is your PC currently connected to the internet? Does it use wifi, or is it connected with a network cable? 

/Kent

Hi I have it use wifi because Im not able to connect my pc up to a network cable as I do not have one anymore but the last time I used one it didnt change much on my pc

Hi, today I was able to access my apex for a while but its still quite buggy and I think I have lost a skin from something but not sure as I dont pay too much attention to my skins. But besides that I was able to be in the lobby for a while before getting another code net error and booted to the menu. Its been almost a week and I wish this is fixed in some way soon

@gobin99 

Thanks for following up! If you're able to track down a LAN cable I'd definitely recommend giving it a shot just so we can eliminate any possible wifi interference as a potential cause for the issues you've been seeing. 

I'm also curious if there might be something else running on your PC that could be related to these issues. Can you try starting up your PC in a Clean Boot to see if that makes a difference? For more information on how to set one up check out the EA Help website. 

Let me know how that goes once you have the chance to give it a try. Thanks again!

/Kent

Hi I have tried this already and it doesnt seem to affect it much, Its what allowed me to be in the ingame lobby for a bit and I cant find a LAN cable so I dont know what to do there. I just hope I find a way to fix the glitch soon as I want to play with my friends again.

@gobin99 

Ah, I see!

Do you have access to a mobile hotspot? If so, what happens if you try connecting your PC to the hotspot instead of your usual internet connection? I am curious if the same issues are still happening on a different network connection. 

/Kent

Hi I tried using a mobile hotspot and it lagged alot and ran out of data quickly so I couldnt even use it. But yes it still says the errors and kicks me to the menu

@gobin99 

Got it, thanks for giving that a shot. 

Which datacenter are you normally connected to? Have you tried switching to any others to test and see if the same issues keep happening? Also, where are you located, if you don't mind me asking? 

/Kent

Hi I have found a way to play the game normally but its playing through my ps5 where I dont have any of my things, but I am trying the game now after the latest update to see if it works now.

@gobin99 

Hmm, if it's working on the PS5 I have to wonder if it's some kind of issue related to Easy Anti-Cheat on the PC. Do you have any other Anti-Cheat programs installed on your PC in addition to Easy Anti-Cheat? 

/Kent

Hi I dont have any other anti cheat programs but the game finally seems to run smoothly now I swapped it with a better graphics card, which is weird because I had the game on low settings from the start.

@gobin99 

Gotcha, thanks for following up and letting me know! I'm glad to hear it's running better for you now. 👍

/Kent

This game is so bad seriously 

I can't play a game for over a month 

The game keep crushing or kicking me out EVERY SINGLE TIME seriously 

Just fix it

It's funny that not only game is crushing all the time but im getting banned

Lol