Re: My rank got reset 2 weeks into the season?!

Product: Apex Legends
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? Cece958102
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Loba
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Game mode selection
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I tried to clic on ranked but it's unable since I started the game. I also got demoted to bronze III
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? None. I can't
When did this happen? (dd.mm.yy hh:mm) 08.12.24 12:00
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I'm unable to play. Even with partners that are demoted as well.
What should be happening instead? I should be playing ranks...
Steps: How can we find the bug ourselves? Initialize the game. Click on game mode See a locked rank option with the title "Ranked not initialized. Try restarting"

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I restarted the game, even reinstalled it and nothing happened. I also lost my progress in the split and went back to Bronze III. I cannot even play ranked with my teammates that are on that same level!!!!, only pubs.