Re: Rank resetting to Rookie / Users gaining 0 RP

And when u look at Twitch on the rather "big" Apex streamers, no one of them have lost their rank...

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 3070
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? PlSTOLSKlN
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. n/a
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? n/a
Which Legends were your squad mates using (if applicable)? n/a
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. n/a
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Returning to the lobby after a ranked match
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 18.02.23 20.30
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I have only played 1 ranked game this season and got 95 points from the match. I was given a scrore adjustment of +0 when it should have been +85 (95 minus 10 for the entry fee).
What should be happening instead? The correct amount of ranked points should be given
Steps: How can we find the bug ourselves? Play a ranked match and see if you get the correct score adjustment.

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Here's a screen show of the match summary showing 95 points for the match, -10 for the entry fee and a score adjustment of +0. There's no point playing ranked until this is fixed ☹️

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number I dont know
Enter RAM memory size in GB 8 Gb
What is your gamertag/PSN ID/EA Account name? Laisk
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Ijnstorm point and in lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Inside the match playing
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? A lot because i grinded all my way to silver 1 to just get reset to rookie 4...
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My rank keeps resetting to rookie 4..
What should be happening instead? I should get my rank back and all the rp i won when i was rookie 4 and all the reset because at this point all the games i won would all be for nothing...
Steps: How can we find the bug ourselves? what to do?

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At first i was silver 2 and when got minus 3000RP at first it was visual bug and did not affect my rank but when i got in the next game i noticed my top right, it was rookie 4.. I reset the game and verified game file in steam, after a few games it came back to silver 2. Still the issue persist.. I am now silver 1 and almost gold 4 but suddenly it reset back to rookie 4? I thought the same would happen like before and return.. So i won a game and got promoted up to rookie 2 and when i got to next game it's rookie 4 again :')) What do i do?? Will i ever get my rank back? I won a couple of games/2nd place when it was rookie but just kept getting reset...

Dear EA

I have been playing ranked now for quite a while and i got 3 times to silver but next game i was rookie 4 and that happened now 3 times

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number rtx3070
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? magicturtle
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. onioun
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? happenned multiple occasions
Which Legends were your squad mates using (if applicable)? happenned multiple occasions
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. waiting for game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. joining a game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? climbed from rookie 4 to silver 2
When did this happen? (dd.mm.yy hh:mm) most recently 19/02/23
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? was waiting for match after a game ended, then on top right corner it says im rookie 4 even though the previous match i was silver 2. This hard rank reseted have happened 3 times. When the season started, i was reset back to silver 4 from plat 4 last season, which i believe is supposed to be correct. However, as i keep playing and climbing, i kept getting reseted back to rookie 4. Everytime i reach silver 2 or 3, i would get hard reseted back to rookie 4.
What should be happening instead? No rank hard reseted back to rookie 4.
Steps: How can we find the bug ourselves? Cant seem to climb past silver 2. Everytime im close to silver 1 it will reset me back to rookie 4.

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I have been hard reseted 3 times back to rookie 4. Makes me feel like im grinding rank for nothing right now. May I know when this bug can be fix and if there will be any compensation because right now i dont know if i should continue playing rank and praying the bug doesnt occur or i should just save my mental and play other games 

Hello I am silver and drop me at rookie without losing points. Please help me 

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2060 Super
Enter RAM memory size in GB 32GB
What is your gamertag/PSN ID/EA Account name? JaDobyvatel
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? Steam
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? Ash
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Storm point (Ranked), middle of the map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Lost the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 19.02.2023 14:45CES
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My ranked reset from Plat 4 to Rookie 4.
What should be happening instead? I shouled not lose 8544 ranked points.
Steps: How can we find the bug ourselves? Fix your code...

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I went from Plat 4 to Rookie 4 after loosing a match.

Same issue on the PS5.  Sometimes I get ranked points, but about 50% of my ranked matches will result in +0 even though I've accumulated positive points.  Note: this also happens when I have accumulated negative points. 

If the issue isn't fixed soon, I'm moving on from Apex Legends permanently. 

Same is happening to me. Have played lots of games and the final score adjustment is always 0. Have missed hundreds of points in 2 accounts by now... Please verify the lost points and set ranking correctly.

Happening for PS5 as well, super annoying cuz I will get a ton of RP from kills and match placement but end up with +0 for some reason. The match summary shows positive points, yet ends up +0. PLEASE apex devs, fix this bug 

Same here. Xbox Series S.

About 25% of my games this has happened. I'll have a games well over +100 rp while in game, then at score adjustment it aays +0. It left me on Silver 1 for ages when this happened multiple times in a row after positive games.

Got a +0 adjustment on one game and the next game, I had dropped about 1500 rp. Just getting started on this game and dont think ill be around long with these bugs

Why didn't I get RP?