Community ManagerThanks for the updates!
Have you tried starting up your PC in a Clean Boot to test and see if that makes any difference? That way if there's anything else running that could be related to the FPS issues it might help to get around it.
For more details on how to set up a Clean Boot check out the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks!
For me mouse stuttering (moving mouse around caused fps to drop even to 30-40 from 141...) was introduced by this update: KB5008295 uninstalling it fixed the issue. I have already reported it to Microsoft.
Hi EA+Kent. I disabled everything and now I'm back up to 120FPS! awesome.
Do I just start enabling everything back and see what is triggering it?
Community ManagerThe easiest way to do it is to re-enable everything in groups. So that way you don't have to do it all one-by-one, and you can narrow it down if you start running into the same issue again.
Hi Kent. I also had similar problems (60 fps before downloading Windows 11, 24 fps on Apex after downloading Windows 11), but doing a Clean Boot didn't help. What else can I try to fix this? I've attached a MSInfo report, if that helps.
Community ManagerHey @nonegiven224,
Have you been keeping an eye on your temperatures and power usage while Apex Legends is running? Are you seeing anything out of the ordinary there?
No, temperature and power consumption both look normal
Community Manager
What does the disk usage look like when the game is running? I saw a couple reports recently mention it was spiking pretty high, so I'm curious if that might be happening here as well.
Community Manager
What are you seeing when you try opening the NVIDIA control panel? Is it just not launching, or does it give you any error messages?
Community ManagerHmm, gotcha. You might need a clean uninstall and reinstall of your NVIDIA drivers.
You can remove the drivers using a program like DDU, then download the most recent drivers from the NVIDIA website. Keep in mind that DDU is not EA software, so you would be using it at your own risk.
For more info on how to install the most recent drivers check out the EA Help website.
If you're able to give that a shot please let me know how it goes. Thanks!
hey so i got the same problem recently, in everygame i play after a lil bit of time playing my game start to go by down fps and come back very fast at high fps so it makes it unplayable like it crash every seconds and i cant even close or restart my computer it will load for ever! even in the menu i move my mouse very fast and it look laggy
I checked all my updates,temperatures,drivers everything and i still dont know! even my friends good with pcs dont know either.... can someone plz help i dont even know what to search on google to fix this
sorry for bad english im french !
Community ManagerHi @felixb123451,
If your FPS are lowering over time, it could be an issue with overheating. Have you checked your hardware temperatures while Apex Legends is running to see if anything is getting too hot?
yes i did ! and not only on apex on every game !! idk what to do
Community ManagerAre you seeing really high temperatures? It's happening even when you're not playing Apex Legends?
yes, even when im just chilling with nothing open, my mouse is lagging and when i open task manager it says that my consumption is very high i cant play and cant do nothin its very laggy
no high temperatures all look good
Community ManagerWhat happens if you start up your PC in a Clean Boot before you launch Apex Legends? If there's anything else running that could be related to the issues you've been seeing, that may help to narrow it down.
For more details on how you can set up a Clean Boot check out the EA Help website. Let me know how that goes if you're able to give it a try. Thanks!
