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Jyikilla's avatar
5 years ago

Unable to connect to ea servers. After finishing match

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? xX_JYI_KILLA_UXx
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? All
Which Legends were your squad mates using (if applicable)? All
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. All
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Leaving game under any circumstances
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? This time about 5
When did this happen? (dd.mm.yy hh:mm) It has been happening since season 3
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When I leave game under any circumstances in the lobby it will say who ever is in the lobby is level 1 and it won't let me ready up or leave I close application and restart it it then says "unable to connect to ea server. Please check internet connection make sure origin is online and try again.see as. Com/unable to connect for more information." But this has been happening for quite a while and happens to me a very day I play.
What should be happening instead? It should not be happening
Steps: How can we find the bug ourselves? I don't know

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Jyikilla


    Let's try running through some troubleshooting steps to see if we can help stop this from happening again. 

    When you've got the chance please try running through the basic connectivity steps over at the EA Help website. If you're still running into any connection issues after that check out the PS4-specific steps as well. 


    Let me know if the same thing still happens afterward. Thanks!

    /Kent

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