Unintentionally received Heirlooms I did not purchase
Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number unknown
Enter RAM memory size in GB unknown
What is your gamertag/PSN ID/EA Account name? TYORDYE
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Rampart
Which Legends were your squad mates using (if applicable)? newcastle and caustic
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Unknown, it looked like a big factory with ropes to the roof
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was just landing, then I had the heirloom
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 11/7/2022
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I load up and my store, crafting materials, and red coins won't load. I accidentally clicked the heirlooms for the legends on their personal customization not thinking I would actually be getting them.
What should be happening instead? You need to take away all my heirlooms and I should only have bloodhounds heirloom that I actually bought
Steps: How can we find the bug ourselves? Uknown, it just happens. I really don't want to be banned and did not mean to do this. Please do not ban me it was a mistake. Thank you.
I do not know how to take photos, The only person I bought my heirloom for with heirloom shards from a pack was bloodhound. All the others should be taken away. I just checked and I have an heirloom for caustic, gibby, revenant, Valkyrie, and rampart. I did not intend to receive any of these, and they should be removed from my account. This was an accident, and it is a bug. Please do not ban or penalize me for something that was not intentional. Thank you.
Hello, while this can still be performed, if you restart the game client it should check again and "remove" the heirloom.
If you find yourself with an unearned heirloom, please try this restart.
Edit, this has been largely addressed now. There are some edge cases where it might appear in certain situations, but it shouldn't be usable as it was previously.
