Welcome Pass uncompletable

I have just experienced the same issue. New player and my account is only level 17. I finished all my challenges spent 750 apex coins buying a controller legend because you need one to complete the challenges and I haven’t received a single item yet. 

I am more concerned about the legend tokens because I would still like to buy another legend without having to use coins. 

hope they fix it soon. 

Yeah, just check the original post, it's basically going to take an undefined amount of time, but they are working on it.

I still can’t complete the welcome pass and I’ve soon all my challenges but I’m 10 below I hope they fix it soon

I have the same issue and i contact the support tell me to report here 

Yea feel you, i have all but lvl 40 completed.. says to do controller quests but there is no more quests

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD R9 270X Hawk "Tuah" Edition
Enter RAM memory size in GB 16GB DDR4
What is your gamertag/PSN ID/EA Account name? BiasMist
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. -
Are you using any software with an overlay? Yes
If yes, can you list them here? Radeon Software
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? -
Which Legends were your squad mates using (if applicable)? -
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby, but applicable everywhere.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. -
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? ~ 10-15-ish
When did this happen? (dd.mm.yy hh:mm) 04-05.11.2024
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The bug happens every time I open up apex legends :LeTroll: The Welcome pass is stuck at level 39/40 because of a bug that doesn't acknowledge that you have completed it. Even after waiting for two weeks and talking to EA customer support multiple times, the bug has not changed, but my willing to play will.To conclude, finish all your missions, then your stuck at level 39/40, with no final reward except for a badge(101).
What should be happening instead? Acknowledging that you have completed all the pass missions will result in the final rewards.
Steps: How can we find the bug ourselves? Finish all your missions, then your stuck at level 39/40, with no final reward except for a badge(101).

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It's important to note that one of their solutions, which involved clearing the cache, is nonsensical. Especially in my case, when most of the time was spent on Virtual Instances inside GFN, and I reinstalled the game twice and cleared the cache, but nothing changed. It's disheartening that several players have been experiencing the same problem for weeks or months, and the bug appears to be receiving barely any attention. Prayge!

I have completely same problem. I have talked to two EA support customers and still nothing. I have completed the Welcome Pass around week ago but to this day nothing happened. And it is so frustrating. 

u still having this bug and if not, how did u fix it

I’m in the same boat