With custom controls you cant loot death boxes if your extra action is set to x

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Sickomikmode
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Doesnt matter
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to loot death box
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) After the update
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I cannot pickup loot from deathboxes. Wich i could do before update.
What should be happening instead? I should be able to loot deathboxes
Steps: How can we find the bug ourselves? You can copy my controller binds. Jump with L1, crouch r3, tactical abilaty R1, ping arrow down, melee circle, extra character action X. The rest is not changed. And then you try to loot a death box and cannot pick up items.

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Hello there it is a bug on my prefered controller settings. It appeared after the update. It was never a problem before the update. When i try to loot death box with my prefered settings i cannot pickup items. I sent picture of my settings. Thanks for any help

Yep i have the same problem

Thank you for the posts. Does this affect looting a Black Market too? Edit: it does. 

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? OMEGA_zGH0STz
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Is not applicable, happen with all legends
Which Legends were your squad mates using (if applicable)? Its not applicable, happen with all legends
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In all parts of the map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looting a death box
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? The fist one I play after the update the bug was already in
When did this happen? (dd.mm.yy hh:mm) 30.06.22 15:00
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? If I active the custom button layout that the game have and I put the jump (X on ps4) in other button place I can't loot deafh boxes anymore.
What should be happening instead? I did can loot the death box as befero the update, that I use the same layout and work just fine
Steps: How can we find the bug ourselves? Change the jump (X button on ps4) on custom layout, and them you can't loot death boxes anymore.

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• This clip show exectly what I say.

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? Natethegreat1297
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? All
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The whole map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Tried to loot death boxes
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? None, after the update this happened every time
When did this happen? (dd.mm.yy hh:mm) 29/06/21
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can’t loot any death box or loot Loba’s ult
What should be happening instead? Should be able to get stuff out
Steps: How can we find the bug ourselves? No clue

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No matter how many games/legends I played/used, I couldn’t loot any death box. I also couldn’t loot Loba’s ultimate either. This is very annoying and makes me not want to play this amazing game…. Please fix soon😭