Cheta...Rahul...Akash - wo sitzt euer Support eigentlich?
Besteht die Möglichkeit Antworten von professionellen Kundenservice-Mitarbeitern zu bekommen, die nicht nur aus einem Katalog kopieren?
Thanks for reaching out. My name is Akash, and I'll assist you with your case today.
I hope you're doing well, upon reviewing your case, I've gathered that you have contacted us regarding smurfs player. Do not worry, I will help you in all possible ways.
I want to inform you that, as advisor we don't have the access to see how many reported players are banned. As it is done by game team. I would request you to fill the webform using steps:-https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/ so team can directly check the cheaters and do the needful. And maybe can see the players reported by you are banned or not. And don't worry, team is always looking into this and they will definitely get banned.
You can check the status of your case from My Cases on EA Help.
If you need more information, check out these resources:
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
Visit Answers HQ to get help from other players in the community.
Follow @EAHelp for everything from outage info to game news.
Subscribe to EA Help on Youtube for video walkthroughs and guides.
Thank you again for contacting EA Support! Please take care of yourself. We wish you a nice day!
Best regards,
Akash
EA Help |
Wieder nur heisse Luft! Darum schreibe ich auch in meine erste Mail "BItte um Weiterleitung, wenn ich hier falsch sein sollte":
Habe nochmal klargestellt:
Hey Akash,
that´s why I wrote "Please forward this request internally to the correct department if you are unable to help me with this inquiry".
You are EA...you are THE customer-service...you are publisher of Apex Legends...so YOU should know what do to or who to contact inside the company.
You should have ONE customer/player-database from which you can extract reasons for a ban, reasons why a reported player was NOT banned and you should also be able to get a clue of how many reports a player has sent.
I´m a 44 y.o. Account Manager and I know what I´m speaking about: If a customer-request is sent to my hands I will do everything to make this customer happy...I´d forward it internally to the order-department or to the product management-department so the customer doesn´t have to.
Now I (!) am the customer and I just don´t want to write 10 different mails to 10 different mail-adresses and to explain the same thing over and over again.
So please do your work.
Regards
Langsam werde ich hier echt sauer:
Respawn kann nichts machen und verweist auf allen Kanälen (für Fragen und Beschwerden) nach hier ans Forum
Hier im Forum ist man "NUR CM" und kann nichts machen - der Spieler soll den Kundenservice anschreiben
Beim Kundenservice ist man "NUR Kundenservice" und kann nichts machen - man soll über einen separaten Link reporten
Wo bekomme ich meine Antworten her, wenn nicht via Respawn, nicht hier im Forum, nicht beim Kundenservice...
Wer sitzt denn da drüber und kann sich um meine Fragen kümmern (wie um sämtliche Fragen, die noch immer als offen und zu Tode gewartet im Forum stehen)?
Den EA-Chef persönlich? Wer ist es??
Community Manager
