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leoscott613's avatar
3 months ago
Solved

My account was blocked by mistake

I don't know why I can't log in to my Apex account when start the game from steam. It said my account was banned. I didn't use any cheat or modify the game, and I didn't break the rules. Until now I still don't know why I am banned. Please help

2 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi @leoscott613,

    If you have an EA ban, account or game-wise, I'd recommend visiting your My Ban History to view more info and dispute your active bans and suspensions from there. EA also aims to email you if they've applied for a ban or suspension. That email may share more information, too. Please check your email inbox for more details.

    This guide will share more information about EA bans and suspensions: 

    - EA_Lanna

  • Did u ever figure it out? I have the same thing it says my account is blocked

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