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[Help] My apex account was banned, but I never cheated
Hi everyone, I’m just an ordinary Apex player. My account was banned on September 2, and my appeal case has now been closed. I honestly don’t know what information made them think I cheated, but I have never used cheats or any prohibited software. I went to an internet cafe once on August 15, and I can provide my internet usage records. If they detected cheating between August 15 and September 2, then my account was probably stolen, and it wasn’t me. I’m willing to provide any records that can prove I’m innocent. I just hope a human agent can carefully review my game data, login history, and hardware information. To be honest, I didn’t have much chance to play online games when I was a child. I only started playing after I entered university and got my own computer. Apex is the first game I ever really played, and I put a lot of time, energy, and feelings into it. This account has skins I pulled myself, friends I added in game, and many strangers I queued with, chatted with, and laughed with. It’s not just an account to me — it’s like a part of my youth and my memories. If this account can’t be unbanned, I probably won’t play Apex again. Not because I don’t like the game, but because I’ve put too much of myself into it, and I can’t bear to lose it like this. So I want to ask the forum: Has anyone successfully reached a human agent at EA? After an appeal case is closed, is there any way to resubmit, add evidence, or request a review? Through EA Help, the official forums, Twitter/X, Reddit, or other channels, how can I make a real person actually see my situation? If you’ve had a similar experience, or if you know an effective way to contact EA support, I would really appreciate it if you could share. Thank you to everyone who reads this, and thank you to the friends I’ve played with in the Apex community. I really didn’t cheat. I just want one chance to have a human carefully review my case.SolvedCYAN00308 minutes agoNewcomer6Views0likes1Commentapex legends and its atrocious matchmaking
Im a solo q pub player (i dont havce friiends to play), i play on console with crossplay on, I have over 35k career kills with 1,75 kd playing since s1, this game has been nothing but painful to play en the last year or so, I play like 3 hours at most the days that i play and always my matches are filled with preds or pub stompers with well over 50k kills, even teams with over 300k kills combined. No matter how much I die the game insist on placing me in those lobbies and its exhausting, u cant even chill, I play on NA servers and the game constantly puts the same people in my lobbies over and over again, i legit dont get it, its not like I want my lobbies to be full with bots or noobs but goddamn the game doesnt even feel fun to play having to always tryhard. The other problem is that I literally have to sit and wait in long qs like they were ranked, like I literally see the game handpicking the lobby to put me in sometimes even waiting for 5 minutes for the game to find me a matche cause it keeps jumping me over in the queue.rikyber3215 hours agoSeasoned Newcomer14Views1like1CommentBallistic passive is non existing
I have been playing him for years, Only actually used his passive quite a few times for a revved rampage in BR. lets be real Who needs a third gun anyway ? imo they should completely dumb it and replace it with something that involves pistols, Hes a sharpshooting gun slinger right? Maybe make him move faster with pistols and even SMGs (SMGs are a lil controversial though). If he running faster with pistols and SMGs proves to be too much then maybe take a slight bit of power from his tac? That would solve at least two things, The frustrative tac (to some) and his passive being uselss. wdy think?14Views0likes1CommentFalse Permanent Ban - Case #253964002 - Appeal Pending Beyond 10-Day SLA
Hello EA community team, I am writing to request help with my Apex Legends permanent ban appeal, which has been pending for over 10 business days with no response. Account Details: EA ID: wol_shan1 Platform: Steam Case Number: #253964002 Ban Date: September 4, 2026 Ban Reason: Gameplay Enhancement (Competitive Advantage) Appeal Submitted: September 6, 2026 Current Status: Still "Pending" I want to state clearly that I have never used any cheats, aimbots, or third-party software in Apex Legends. This is my first and only ban. At the time of the ban, I was playing Bot Mode only — there is no ranked points or competitive progression, so there is zero incentive to cheat. I have invested over 300 hours, purchased 11,500 Apex Coins, and recently obtained a rare heirloom melee weapon. After investigating my system, I believe this was a false positive caused by third-party kernel drivers: ACE-BOOT.sys — Tencent AntiCheatExpert boot driver (installed for CrossFire), loads at startup and stays in kernel space even when the service is off Ld9BoxSup.sys — LDPlayer 9 Android emulator virtualization driver MessageTransfer.sys — Perfect World Arena CS2 platform anti-cheat plugin driver I have since completely uninstalled all three programs and their drivers. My system is now clean. I understand the TOS team is busy, but my appeal has exceeded the 10-day response window. Could a community manager please help escalate my case (#253964002) for a manual review? I am happy to provide any additional information needed. Thank you for your time.Solvedwol_shan15 hours agoNew Novice72Views0likes5CommentsMissing predator badge
Anyone have any insight on predator badge not reflecting. In season 14 I grinded for pred and received the trail/sticker/charm etc but not the badge. It glitched onto a masters badge. I feel it is important cause of the time and devotion it takes to achieve it and I find it as a collectors item at this point of the games life. Any insight on how to get this fixed?IPancad16 hours agoNewcomer7Views0likes0CommentsThis game is a myth
Why I when i change character, this time to Revenant, suddenly boom I'm getting 14 kills a game, 3k badge in first game, 70pts short of 4k badge in second. Consistently high damage high kill games. Then boom. Suddenly can't get any kills... And interesting observation, in the subsequent games, enemies would STOP SHOOTING at the player they are aiming at and suddenly start shooting me. Every time I landed. I was 5 kills within a couple minutes and none for the next 10 because all players would randomly start shooting me and stop shooting whoever they were aiming at who were short-close distance to them. Really weird patterns of gameplay, repeatable.52Views0likes5CommentsWildcard - a great mode that turned into hell
I was going to write a long story, but what's the point? Respawn doesn't give a **bleep**, and EA won't comment on the technical issues of the game because it has no idea about it. I just miss the early days of Wildcard, when the "best" players in the world didn't start taking it over with three-stack controllers (I'm talking about the PC situation). I miss when you didn't get killed in a split second every time you shot someone. I miss when I could get from point A to B without a pack of Axles suddenly shooting at me and closing the distance in a split second. Do you feel the same way? Since Octane was buffed and Axle hadn't been released yet, I feel like that was a turning point in this mode. Chaos and massive movement completely took over the mode. Even though Axle has been nerfed, she still controls Wildcard (for those stuck in the highest SBMM lobby). Another event where everyone runs like monkeys because, in part, you've made every Legend look like Axle thanks to those fast slides. Btw all Octanes who use tap strafe macros love your change. Once again, you're doing a great job FOR cheaters, not against them. What needs to happen for a SLOWER season without all these quirks? Is that even possible? What needs to happen for Skirmishers to be kicked out of the meta they've been in for many seasons? And most importantly, what needs to happen for me to see even one lobby without 10/15 Axles on the map?vVv_Bjoergen_vVv1 day agoSeasoned Ace61Views1like4Commentslost rp after update?
this morning i was playing ranked and was able to get gold 2 and got off, i get back on about 6 hours later to my game redownloading ingame shadders and i go to click rank and i see ive deranked from gold 2 to gold 4. i checked my ingame last game report and it even says i gained 182 rp and 235rp into gold 2,29Views0likes1CommentAccount Compromise Verified by EA ToS, but Unjust Ban Remains
Hi Community Managers and Support Team, I am writing this post as a last resort because all official support channels have been completely locked out for my account. Sequence of Events: 1. Location and Initial Ban I am a legitimate player based in South Korea. After discovering my account was unexpectedly banned, I submitted a dispute to EA Help. 2. Security Compromise Confirmed by EA Upon investigating my dispute, the EA Terms of Service team recognized that my account had been compromised by unauthorized overseas access (Hong Kong/LA IP while I was located in South Korea). EA ToS then sent me an official email and forcibly reset my password to secure the account. 3. No Guidance, Automated Rejections and Lockout Despite EA ToS acknowledging the hack, the ban remained. During my subsequent disputes, EA never specified or requested what additional documentation/evidence was needed, and simply spewed repeated, automated template responses without proper review. Now, the system has completely blocked my ability to submit any further disputes or tickets on EA Help. It makes no sense that EA verified the security breach and reset my password, yet refuses to overturn the ban while offering zero guidance and shutting down support channels. Since I am entirely unable to contact the Terms of Service team through the website, I kindly ask a Community Manager to help escalate my case for a manual human review of my security breach log and ToS password reset history. Thank you for your time and assistance.RBM_Rohirrim1 day agoRising Newcomer48Views0likes3CommentsRanked server south América
Hello EA / Respawn Support, I’m an Apex Legends player from Argentina, and I would like to report a serious issue regarding Ranked matchmaking in South America. When playing normal matches on São Paulo servers, I can get around 60 ms ping. However, when playing Ranked, I am frequently forced onto North American servers and my ping increases to approximately 180–200 ms. Playing Ranked competitively with 200 ms is extremely difficult and puts South American players at a significant disadvantage. I would like to ask EA and Respawn to please consider enabling or improving Ranked matchmaking servers in South America. There are many players from Argentina, Brazil, Chile, Uruguay and other countries in the region who would benefit from having a reliable South American Ranked server. If this is currently not possible, could you please tell me if there is any official solution? Is there any way to force Ranked matchmaking to remain on the São Paulo data center, improve the routing from Argentina, or otherwise reduce the 180–200 ms latency? I really enjoy Apex Legends and would like to continue playing Ranked, but competing at approximately 200 ms makes the experience extremely frustrating. Please consider improving Ranked server availability for the South American community. Thank you for your time. Best regards, José María44Views1like2CommentsHi!! i want to ask for wapon pack
i was bought a weapon pack, but because of the purchase limit, I couldn't buy more, and I wasn't able to get a weapon in time. I only left two legendary skin and one mythical weapon pack left, but if possible, I want to buy them all to get the weapon. Can you maybe let me buy the rest of the universal weapon pack so that the money I spent meaningless so can i get a chance for buy 3 more universal weapon pack?19Views0likes1CommentThe controller problem is bigger
Apex Legends does not have a controller problem because people use controllers. It has an input-manipulation problem. High-end controllers, replacement boards, and external adapters can be configured to do more than report what a player’s hands are doing. In the 2026 ALGS Americas Split 1 Pro League, controller players represented 63 of 90 identified competitors, or 70.0%. Mouse-and-keyboard players represented 25.6%. When controller is the dominant input in professional competition, hidden controller automation is no longer a small issue. It can affect who wins fights, who qualifies, and who gets paid. Firebird-type boards are not automatically cheating, but exploit profiles are. Firebird-style controller boards can provide legitimate upgrades such as more durable sticks, better calibration, lower latency, and standard remapping. Those features should remain allowed. The concern is any RC-filter, negative-filter, or smoothing profile that creates constant artificial stick activity. If a player is not physically moving the stick but the controller continues producing input that helps keep aim assist active or reduces recoil-control effort, that is not ordinary controller use. The device is contributing gameplay input the player did not earn. Hyperstrike-type high-polling boards can hide the advantage. High polling rate is not cheating. A fast controller is still legitimate when it reports real thumb movement. The problem begins when high-polling hardware is configured to send repeated micro-movements that are not meaningfully connected to the player’s physical input. The PC may still see what appears to be a normal controller. Opponents may only see unusually stable recoil or unusually consistent close-range tracking. This is why firmware-based input manipulation is so damaging. It can be invisible in a stream, invisible in a kill clip, and difficult to prove from ordinary gameplay footage. Genesis-type controllers create a profile problem. Genesis-type controllers can include paddles, trigger switches, upgraded sticks, and remapping. None of those features should be banned. The issue is whether an onboard profile creates synthetic stick drift, automated micro-jitter, recoil compensation, turbo functions, or aim-assist activation behavior. Once a controller profile adds movements the player is not physically making, it becomes an automation tool rather than a normal controller configuration. The rule should be simple: if the controller creates input that the player did not physically perform, it should be prohibited. The issue goes beyond Firebird, Hyperstrike, and Genesis. LeadJoy Xeno Plus and Saber Plus have been marketed with RC-filtering features. GameSir controllers offer raw-input and zero-deadzone settings. Flydigi controllers allow detailed stick curves, anti-deadzone settings, and response tuning. BigBig Won controllers offer adjustable deadzones and response behavior. Hall Effect and TMR modification kits can include calibration boards that process stick signals before the controller reports them to the PC. These products are not automatically cheating. Most can be used legally for better ergonomics, accessibility, durability, stick-drift reduction, and normal controller tuning. The concern is not the product name. The concern is an active profile, firmware modification, calibration-board alteration, or companion application that produces artificial movement, recoil control, or aim-assist manipulation. Cronus, XIM, and similar adapters are the clearest examples. Cronus-style devices openly market anti-recoil and jitter functions. XIM-type devices provide configurable recoil-control and automated input actions. These are not ordinary controller upgrades. They are tools that can automate game-relevant actions. Whether the automation comes from a USB adapter, a controller firmware profile, an internal replacement board, or a PC application should not matter. The result is the same: the game receives more consistent, more timed, or more recoil-controlled input than the player’s hands produced. This destroys trust in Ranked and ALGS. The damage is not just that some players may have better hardware. The damage is that legitimate players cannot tell whether they lost to skill, ordinary aim assist, hidden firmware, or an automated script. A player who spends hundreds of hours learning recoil control can lose to someone using a profile that offsets or repeats input. A highly skilled controller player gets accused because cheaters can hide behind the same controller category. Mouse-and-keyboard players lose confidence that fights are decided fairly. Legitimate controller players feel pressure to buy expensive hardware or risky profiles just to keep up. That is when competitive integrity breaks down: skill stops being the only explanation for performance. EA should ban exploit functions, not controller ownership. EA should not ban all controllers, all Hall Effect/TMR sticks, or all custom boards. That would punish players who use legitimate equipment and would not eliminate the underlying problem. EA should prohibit any firmware profile, controller setting, external adapter, macro, or application that creates input the player did not physically make. This includes artificial stick jitter, negative filtering used to manipulate aim assist, automated recoil compensation, rapid fire, synthetic drift, movement macros, and scripted aim-assist activation. The standard should be clear: A controller may improve comfort, durability, remapping, accessibility, or latency. It may not generate aim, recoil control, firing, movement, or stick activity that the player did not physically perform. With controller users representing 70% of the identified ALGS Americas Split 1 Pro League field, this is not an optional issue. It is necessary to protect Apex Ranked, protect ALGS, and protect every legitimate controller player, and downstream of that, the last remaining mouse and keyboard players who built this franchise on PC, who want to come back but avoid it due to controller imbalance.bsmokin12 days agoSeasoned Rookie95Views1like5CommentsLets fix Rev, Ballistic and CAT shall we
Reintroduce old rev as a separate characters with the following upgrades for his kit: 1-Passive (Stalker): Crouch walk faster and climb walls higher. Revenant can highlight victims who are 50 flesh or lower for 10s. Integrate shadow leap at a nerfed state into passive (Works like ash dash). 2-Tac (Marked For Death): Throw a device that marks victims, Negates their abilities. And drains their flesh HP for 10s (2 flesh HP drain per seconds for total 20HP). All the effects are cancelled when the victim heals to full. 3-Ult (Death Totem): Same as before. Except Revenants is fortified when he becomes a shadow. Current Rev (His suggested abilities are somewhat like the ones above): Passive (Doomed For Eternity): You can throw a shadow knife at a death box to scan the victims teammates. Tac (Shadow Knife): Throw a knife that upon landing, it scans victims and negates their abilities in a mid area. 2 Charges. 50 dmg for direct hits. Ult (Same as the current). Ballistic: Passive (Gun Slinger): Move faster with pistols or SMGs equipped. Cat: Integrate all perks into her base kit.12Views0likes0CommentsHow's Ash a skirmisher and not assault -_- ?
Most of her abilities involve rendering your opponents helpless before getting the jump on 'em as quickly as it can be, If that doesnt scream (I AM ASSAULT!) then I honestly dont know what does. Another thing, Ash as I see her is just another version of what revenant used to be, Instead of catching your enemies offguard and depriving them from their abilities. She catches your enemies offguard and takes away their movement and space. And rev wasnt a skirmisher at that time. He was assault. Ash is a skirmisher. Am I missing something here?9Views0likes0CommentsMap glitches and I loose RP
I’m so sick of having my game act all glitched and I try to restart it on the Xbox platform it doesn’t connect and I’ll loose all my RP I spent all day grinding. Game glitches I have to restart to make it playable fails to connect then punishes me. What a joke9Views0likes0Comments
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