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WRONGFUL BAN
HOW do I contact EA? I got banned for ONE slur word for a week, while defending myself from a bully that was slurring at the team for a whole game in VC. This banned happened without a warning or anything, totallly unreasonable. Seems to me that the person who was slurring at the team recorded the convo and only sent the part where I said ONE thing back at him OR he has connections to EA banning... I have not found a live chat or anything to TALK ABOUT THIS MATTER, so infuriating.i feel you token some action anti-cheat , just after 1 day cheats are come back
after april 11th there's not many cheaters in ranked game . but today they had came back no pertending just aimbots. fearless cheating kill people. why so fast . why cant we play this game in peace. so tired to play this game . fight with aimbots everyday. they are using sorft cheats right now . not aim not something elese just aimbots aim lock at every body .
Seriously one of the worst support teams in the whole gaming industry
Hi, I’d like to start this by saying I’ve been playing apex since release month. Throughout the years of playing apex I had 2 violations from chat in the game which I’m sure most of us have done in the past and regret it. Now this year (2026) I’ve started to play the game more like I used to years ago and on March 6th 2026 I was permanently banned, it took me a couple of appeals to even find out why I even WAS permanently banned in the first place. It was said that I had gameplay enhancements which I do not understand at all bc I play on a controller only plugged into the back of my PC or sometimes I’ll play on keyboard and mouse and I’ve never had anything to give me an advantage in 6 years of playing this game, I cannot fathom how many hours I’ve spent playing apex and let alone how much money I’ve spent, EA help gives no support as well and refuse to even send a real human being to support these appeals, just the same automated response by a robot each and every time. I gonna put some images of my struggles with this team below. I’ve asked them to show any kind of proof that I’ve had “gameplay enhancements” and been ignored, I’ve also reached maximum appeals somehow as they DO NOT help with appeal issues at all. I have ZERO idea of what gameplay enhancements they are talking about as I play legit and for years in the past I was a console player and now all of a sudden I’m on pc and apparently I’m using things to “gain an advantage” I’d like to end this with saying that I’m actually really disappointed in my account being permanently banned falsely (in my opinion) and getting no help with it?? What’s the point in having appeal system if you’re just gonna send the same robot response each time. I’ve been on EA over 14 years (2012) and I get treated like this. Has anyone else had this problem in the past with one of your accounts and getting zero and I mean absolutely ZERO support on resolving the issue?
Apex needs more social features and a stronger sense of community
Aside from issues related to legend balance, the number of legends, weapon and map updates etc. (all important things), in my opinion, Apex really only needs a few things to become "the game": More lore updates (it's more enjoyable to play in a world that feels alive) More balanced ranks with fewer resets and more rewards for ranked players, with a system that encourages improvement Public server predator leaderboards and a hall of fame (Are we talking about the most watched televised sport in the Apex universe, or not?) Bring back Clubs with more settings and dedicated challenges or tournaments for ranked players Small seasonal tournaments that require group registration to participate Expand the shooting range's potential to create a sort of sandbox where you can meet up with lots of people At the end of a Battle Royale match, see the podium statistics (at last the last 3 teams) Different and faster game modes, like 3v3 Arenas (but with heavy penalties for abandoning)[Personally, I really liked them] In my opinion, more Above all, the game is missing a lot of sociality and a sense of community... these are just thoughts and ideas. Apex has so much wasted potential, I hope some dev or person behind the project reads this post and gets inspired.Might give up until they respond
I feel like I’ve tried every available route I can on my own, I’ve tried researching and being proactive as well as securing my account more if maybe I was hacked. I just feel defeated, I don’t know what to do anymore I just feel sad honestly, apex got me through some really tough times and helped distract me and to know the account I used and the skins I had won’t be there anymore is a bit depressing. But if I eventually can’t get my account back I might just start a new account and just play f2p or something, anyways hopefully it all works out but if it doesn’t I will give up. Have a good night everyone
Apex Pack Tracker
OK here I go: (Self Edit: Title for improved visibility) Dear EA, Respawn, Community Managers, Super Users, and Community members all. I was having a Chat with another of our Community members ( @XHelperZ ) and it gave me food for thought. I would like to request an in game Quality of Life improvement, Namely an In-Game Apex Pack opening tracker that keeps track of how many packs you have opened and resets back to 0 once you get that lucky pull for Heirloom Shards or have Opened your 500th pack and received the shards. What do you all think? Is this something you would like to have? If yes click the Me Too button.
Hemlock alt fire BROKEN
Team, the new Hemlock alt fire is not fire. Consider what you have enabled. For a mere 15s cool down and a petty ammo cost (negated by infinite ammo mod) you have made every character in Apex a HARD counter to control legends. Unlike legend counters (like Maggie vs Rampart) the devs have made every player an easy destroyer of anything control! I don’t care who you play, but if you come on my team as a rampart or catalyst, I’m assuming NONE of your tacticals will help. Because every player has a hemlock and if I turn my back to the rampart wall or reinforced door, a SINGLE hemlock shot… not another tactical, not an ultimate… a single…. Cheap… 15s cool down shot… from a NORMAL ground pickup weapon will neutralize anything you do! A whole minute of fortifying neutralized in an instant! I see it all the time now! I mean, aside from caustic (obvious reasons) control characters have had a hard time keeping up in the meta and then the devs do a hemlock rework!?!?! To create an overpowered alt fire that makes control legends effectively useless? Why!? So you could bring parity to the R301!?! How does this rework even come close to “parity” with the r301?????? You guys have upended any sense of balance with this weapon rework! Ok, so I’ve given my critique… obviously I’m not a fan. I think it was poorly thought out, poorly executed, and while I see what you guys were going for… I think it’s pretty hard to deny this change is game breaking (reference your own data on the hemlock use in the current meta) So what to do about it. Well… First, hemlock alt fire needs reworked PERIOD! To have a base ability like this is unprecedented! NO other weapons even comes close in base form. Its nearest equivalent is the charged bow which uses a grenade to add explosive arrows for a number of shots. THIS is where the devs should have gone with this rework…. Not base kit (rolling my eyes) Grab the new hemlock, grab an arch star, spend 4 seconds charging the hemlock, you get 3 shots with EMP grenade on 15s cool down, or three shots with reduced effect… honestly, you guys just need to reel this thing in, it’s way too powerful and cheap! Second, you could make it a gold tier attachment or some rare pickup. Honestly, I don’t care how you do it, but you need to reduce the prevalence in the game to keep control legends viable. Whichever way you choose will be better than what you have done. Now for counter arguments. For all those touting this new weapon, I’m willing to bet you’re not fans of control legends and probably rarely play control legends; if you do play control, i bet they’re not your main. In either case, while I’m sure some of you laud this new alternative fire mode for its ability to uproot entrenched teams, I encourage you to think objectively about the time, resources, and tactics you spend (with hemlock) compared to what you used to. I think any “fair” reasonable person would come to the conclusion that the cheap cost associated with uprooting fortifications with the new hemlock is unbalanced and unprecedented in Apex. The cost simply isn’t there to justify the impact on the entire meta and I challenge anyone to find an equivalent change in the whole of Apex history. There, off my soap box. Devs, I hope you take the free advice, because you need to do something.
When will they remove the AFK bots for long periods of time from the mixtape?
When will they remove the AFK bots that do 0 damage for long periods of time from the mixtape? Despite several updates and anti-cheats, bots are still present. It's impossible for even a beginner to not shoot at all in a mixtape, and beginners shouldn't be attracted to mixtapes where mixed matches are common. I hope a system-wide method for eliminating them is established soon.
Can you please perma ban the cheaters?
literally every single one of them is back in the game now, level 20's running around with perfect aim and esp, EVERY single match has at least one blatent one. This is ridiculous at this point, I refuse to spend any money on your game if it stays like this, this is the reason I stopped playing for years and its getting to that point again
Item shop info inconsistencies for mythic weapon skins
Hey , recently i was browsing the items hop while in queue and noticed how mythic skins don't specify which weapon they are for , while the ones in the exotic shop do. I think this info could easily fit without creating any visual clutter and i attached an example. I understand that they are a set , as apposed to the ones in the exotic shop so it shouldn't necessarily be displayed in the product card , but when clicking on it i don't see why it wouldn't specify the weapon.Apex
Can ps5 please get kbm support for apex, I understand the fear of kbm overperforming the controller players but aim assist will keep it balanced. Most shooter games are controller runned and has aim assist to keep them above, adding kbm won’t hurt, Keyboard and mouse support for console isn’t doing nothing but making people want to play more because we can’t afford a pc and the ps5 is a good gaming system that allows kbm support. So all I ask is can you please add kbm support to ps5 for apex
EA, you must be kidding us for buying your loot boxes? All crafting metals?
Hey, EA, my bucks are for your good-looking skins, not for such useless crafting metals. See attached picture, you must be kidding and cheating us - before, I could get many rare skins from loot boxes but now we can only get such useless metals! Cheating us!Can I get into the employed lobbies..
Console ranked matches feel impossible in high Platinum. Somehow the average player is a 4k 20 bomb player 3 stacking. Our skill levels aren't even close to the same. I've only reached diamond 3 times, my friends 0. These games never feel fair or balanced. Half the roster and most of the guns put you at extreme disadvantages, it makes the gameplay stale.
Apex ban appeals are a Joke
Recent “gameplay enhancement” bans have made it hard to trust the TOS appeal system at all. I do not believe these appeals are being properly reviewed. The responses look automated, or at the very least extremely careless. A player I spoke to on Discord was banned for the same reason I was and also got a rank points deduction penalty. Later, the permanent ban was lifted, meaning the original enforcement was clearly wrong. Yet the rank penalty tied to that same accusation is still active. When they appealed the rank penalty, they got the same template denial again. That is the problem. If the ban was reversed because it was false, then the related rank penalty should also be reversed. Keeping one punishment in place after admitting the other was wrong makes no sense. I asked them to submit another appeal just to test whether anyone was actually reviewing it, and once again they received the same template response. This does not look like meaningful human review. It looks like appeals are being processed by bots, AI, or people who are not actually reading the case details. There is no reasonable way a human reviewer would remove a false ban but leave the connected rank penalty untouched. The TOS team needs to seriously review these cases instead of sending copy-paste responses. Players deserve a real appeals process, not an automated wall.What's the point of Ash's tactical snare?
It doesn't seem to do anything - whether I use it or it's used against me... it offers enemies about 10m radius of movement, so the usual range of movement most fight with if they walk to the edge of it (5m) it just snaps How it COULD be good: the radius needs to be a lot tighter, and maybe add slowing, as well as not snapping. It really needs to hinder an enemies movement. When it snags you you can still sprint around and just run to the edge and it snaps - what's the point?Theres no actual way to submit a support ticket
There's no way to do it. What a pointless system. Talk to this robot who does nothing for you and doesn't even let you submit a ticket to actual people. Uh, what? So ea has no support ticket system? What is that? Alot smaller gaming companies have them. That is unacceptable.Finally I was unbanned my Apex Legends account
I'm sorry, English isn't my native language, so I'm using a translator. so It is difficult to explain in detail what I want to say. Honestly, I am afraid that this post of mine might have a negative impact on my account. If this were to happen to me again, especially and English is not native language it is nearly impossible to solve the problem. i'm lucky guy this time but i am writing this for the future of EA and Apex Legends. My final reappeal was rejected on March 25th (I was banned on March 11th.I filed reappeals 10times). A few days later Someone from EA contacted me via email (I will not disclose his name and email address as it could cause problems.) and I explained my situation to him. He thoughtfully understood my circumstances and passed the message on to the relevant team. And unbanned my Apex Legends account. finally, i can access the game. yes i'm really lucky guy And I am so happy to play apex legends. but in this forum, there are so many people in the same situation as me, but There are still people who are banned. I am worried about them. Someone might be lying. But someone else probably isn't EA must acknowledge and resolve this issue. This is for the sake of EA's future. well Anyway, I'm able to play the game again. I hope the same happens to everyone else who was banned but didn't cheat.Account Restricted with No Ban Notice
I was still playing Apex Legends at 10:00 PM last night. However, when I tried to log in at noon today, a ban pop‑up appeared. I can still enter the game lobby and ready up for matches, but the pop‑up reappears after a short while, and this cycle repeats continuously. Furthermore, I have checked my ban history and there are no records of any penalties. I have not received any emails from EA staff informing me that my account has been banned. I have received no notifications and found no records whatsoever, yet the game keeps indicating that I am banned. If I have violated the user agreement, please inform me truthfully and send the details via email. I will provide evidence to prove that I am a legitimate player. If I have not violated any terms, please lift the login restriction on my account. Thank you. I am posting this discussion hoping someone can help me resolve my issue. I do not want to be banned without knowing the reason. CM: Edited to update thread title to include more context
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