Forum Discussion

5 years ago

Solved

No ban history

It seems that Apex is going crazy right now. I can't play the game in PC, I can que and join a server but immediately after I join I get the Banned message. I went to dispute my Ban in my EA page ...

discussion

EA_Aljo
5 years ago
Hi there, @Seerg100.

I can see that a ban has been issued on your account. Unfortunately, we can't help with this through Answers HQ. For more information on bans and disputing them, please see this article. Thanks!

Trantor_Xx

4 years ago

Same for me, been permanently banned from the game accused of cheating and I disputed the ban for many times.

Nothing shows up in My Ban History, no way the ToS team will even look at the case a bit more in depth than the standard auto notification of cheat detect which can be easily related to a bug in game that I suffered while playing.

I'm stuck in this absurd situation from weeks and there's no way out of it, just a bot response from the ToS saying: "We have performed all investigations possible on this issue and will not reverse the decision. Please do not expect further responses on this matter."

EA_Aljo

Community Manager

4 years ago

@Trantor_Xx @WanannaY

As previously stated, we can't help with banned accounts on Answers HQ. Also, if ToS is telling you no more investigations will be performed, it means they have already very thoroughly checked your account 3 times and have not found any evidence that the ban was issued by mistake.

CF5BLU
4 years ago
@EA_Aljo Its kinda hard to believe this since thousands of people are getting the same issues and "Tos Team" aka Nobody just ignores the request and simply cleans their hands by not giving any information what so ever. And as we can see here, you guys don't care either. Kinda sad to see how low you guys go.
- EA_Aljo
  Community Manager
  4 years ago
  @CF5BLU
  
  Your situation is different. You just need to contact an advisor and they should be able to help with this.
  - KrispyKoto
    4 years ago
    There is a serious issue with the ToS team, I recently got banned too, I have no ban history mind you and I have been accused of cheating in Apex. We are not the only ones going through this, I have seen tons of people on Twitter dealing with the same stuff we are dealing with as well, even Twitch streamers with proof and evidence for their account. I have spent so much time and money on my account and the next thing you know I get banned, it's actually crazy to think about. I know for a fact I haven't cheated in the game and I never will but for some reason, my disputes have gotten denied 3 times and they say through email that they have done all investigations on my account. If they did all investigations on my account then they would know I haven't been cheating. Someone really needs to look deep into this. There is no way the ToS team is actually looking through people's accounts.