No banner frame in bundle?

Hi, I had recently purchased the catalyst dragon bundle which had displayed a banner frame in the photo. But upon my purchase there was no frame included. The picture for the bundle had also included the gun skin the skin itself and an emote alongside the frame. Yet I received all other items excluding the frame. If there’s anything I can do to maybe get something back from my purchase or some way to obtain the frame displayed that would be lovely. Thank you!