Critical Cross-Progression Issue: Total loss of progress upon Steam migration
Hello EA Support Team, I am experiencing a critical issue with the Cross-Progression system in Apex Legends. I recently linked my Steam account to my EA account, but upon launching the game via Steam, my profile appears as level 1. I have lost all my historical progress, stats, cosmetics, and heirlooms. (I used to be level 98 and had money on the account). Both accounts are correctly linked, as evidenced by the attached screenshot. Here are my exact account details so you can trace my original data: Main EA ID (where the original progress is stored): Remisito EA Account Email: [edit: email address removed] Linked Steam Account Name: Guayo Steam64 ID: 76561198942278642 Original Platform previously used: Origin - EA I am aware that Apex Legends progress is strictly tied to the EA account. It appears the system mistakenly generated a brand-new profile instead of fetching the existing data from my Remisito account. I kindly request your assistance to force the correct synchronization of my original data over to Steam, or to restore my account to its proper state. I look forward to your prompt resolution.
Ash Still Locked (Please Help)
I have been trying to get the attention of literally anyone at EA regarding a bug I have had for over a year. The game registers Ash as locked and it doesn't allow me to unlock her. I got her when she came out and I own multiple legendary skins for her, I actually just got the gold one from the latest event, now can’t use:(. The game just doesn't allow me to play her. When I click on unlock there is nowhere to even spend legend tokens to get her back,I even tried to get my husband to gift it to me but no such luck. I can literally prove I owned her as I have skins, trackers showing her kills etc. Every attempt I have made to contact EA support, or anyone has just led me in a circle promising something would be done. Even so much so that they asked me to make a report and try to get upvotes. It is now the new season, and it still not fixed. Can anyone help?Took away my legends
When I came back in after updating my Xbox Apex Legend, I saw that two of my legends—Vantage and Catalyst, which I had just unlocked—were locked. Could you please assist me get my two Legends back? For fun, add a complimentary legendary camo to my Spitfire as well. It would be very appreciated. Thank you so much. On Xbox, my gamertag is zIcxnic.Wrong Ranked Badges Provided After Update
Hi there, this is the second time I've reported on this same bug. I have now been awarded the incorrect ranked badge twice, once for Season 28 and once for Season 4, although I believe I am likely missing more. I would like to request a full review of my account to ensure this issue does not continue to negatively impact myself or others in the community. I made it to Diamond the second split of S28, although I was provided a static Platinum badge after the season ended. I also noticed that my prior issue was never rectified in regard to my S4 badge, as I have the S4 Platinum charm, but only the Bronze badge for that season. It's pretty discouraging to play this game for the ranked rewards just to not get credit for my efforts or receive proper rectification to ensure I am awarded the appropriate badges, as I know this bug has persisted for multiple years and I am not the only one impacted. I believe I received a response with no ETA on a fix before, so I am hopeful there has been progress made since then, as it has been over a year since I last reported it.
