Well then, im just as informed on the matter as you are!
I hope you'll be able to solve this quickly (or just solve it at at)
You might try to find sollution in there
@PHVSED
You do not by chance happen to have been using an AMD Radeon RX7x00-series card with Anti-Lag+ enabled?
This triggered (false) bans on a number of accounts.
Edit: It seems like the ROG Ally in fact is AMD based and had support for Anti-Lag+ (as written in an earlier post here as well).
Edit2: I have been trying to help my son with this AMD Anti-Lag+ issue. He bought a new AMD RX7000 series card that got him banned. He is 100% sure that he has not been using any cheats or similar.
Appeals to support/ToS team has just been denied without specifying any reason and with a pretty brute standard answer. There is no reason given in the ban as well, so we are kind of starting to lose hope.
According to a post in another thread, EA can detect the bans that have been made due to Anti-Lag+, and has been "lifted all of them", but we are not so sure, unfortunately.
I didn’t even know that was a thing. I just logged in and then after it wouldn’t connect to the server. I had no clue that even existed. EA really needs to help their players out instead of just denying them of their claims. I still haven’t been given a reason why I was banned
Really interested in hearing if you get this resolved, so please post back when and if you manage, because we are in the same situation.
After appealing three times it seems that it is impossible to get through to the ban management team ("TOS"). Chatting with support gets you nowhere since they see the "three investigations", and closes the case. Chat are all very nice and tries to be helpful but it seems cases like this are out of their power.
The chat is completely useless when it comes to anything regarding this matter. I have raised a dispute twice more and each just keeps getting denied. I do feel that I was wrongfully banned and I would imagine it is because of the drivers. That’s all I could possibly think of. I wasn’t even aware that these drivers existed so this really is BS.
the OP @PHVSED mentioned that they play on Xbox and PS5.
This would then already answer your question about the graphic card since neither the PS5 or Xbox use the AMD Radeon RX7x00-series card.
With that in mind their problem is likely not the same as your possible problem.
Thank you for your reply.
I had no idea about that Rog Ally.
Now I have learned something new, thank you for that.
