Recent Discussions
Lost all my Progression, stats, and support won't even help.
So, I've been playing apex since 2019 and I logged back into Apex around 2-3 months ago and when I did it told me to play the tutorial all my levels, items, heirlooms were gone. I was level 484. Confused by these I instantly went to support and the problem with that when I make a claim it tells me i have to resume the case or it will be automatically closed and when i hit resume it just tells me that I have an active case and need to resume it yet again, so I'm thrown through an endless cycle. Now for these 2 months I've been trying to figure out what went wrong since support won't even help. Since then I've found my EA account says it was made in 2025 but in my previous claims I have one I made back in 2020 on this account. So something is wrong there. I've tried other emails I may have used but I know for a fact it was this email, especially with that claim from 2020 being there. I am just so frustrated on this whole mess and the fact that EA support won't even work to resolve this issue. So I've came here just hoping someone could possibly help me get in touch with someone please. Blow this up so someone from support or anyone that could possibly help me figure out my issue I would really appreciate it a lot.aurasour2 hours agoSeasoned Newcomer169Views1like13CommentsPurchased Apex Coins
I just purchased 2,150 Apex coins off PlayStation and I only received 1,200 I’ve never seen this issue before and I contacted PlayStation all they did was try and try a troubleshooting solution but that didn’t work and they told me to Contact the Game Publisher. This is so annoying I don’t think I’ll purchase anything else from this game.LEGENDISO2 hours agoNewcomer10Views0likes0CommentsI got hacked and banned and they refuse to unban me
I got hacked and then banned on ea account and apex I proved I was hacked restored my ea account turned on 2FA. Then I appeal the Apex Legends ban as it was also due to me being hacked I never cheated or disobeyed the ToS. Then I get a reply of refusal to unban me. This is a joke and I need help in fixing this if anyone from the ea support or ToS team is available on this forum to help or if any community member has advice on what to do next. As it stands I have sent another appeal regarding my apex ban don't know if it will get ovcerturned or declined but honestly this is disgusting because the most simple thing to do is unban me and if they detect me cheating again or what ever it's as simple as banning me again instead of declining my request as they "would not be able to recognize if it was me on a vpn or the hacker at that point" even though the timeline of events clearly shows a different login location different email my account was changed to and an unknown authenticator app added. [SU Edit - (XHelperZ): Removed attachments that included First & Last name + Email. Keep in mind that this is a public forum and all information is visible to everyone. Refer to the EA Forum Rules under "Sharing Personal Information"]Solvedgggusto2 hours agoSeasoned Newcomer91Views1like10CommentsGame unplayable
So after recent update that came i now can no longer play the game i have tried everyrhing i can think off, i will link my reddit post about dis if anyone knows pls help! https://www.reddit.com/user/Mindless_Screen_1162/comments/1lbm9ew/runmouse_movement_games_goes_bananas_pls_help/Ragnarxue2 hours agoSeasoned Newcomer100Views0likes6CommentsCan someone possibly help me if not just say it’s not possible
Okay today I wanted to sign into my apex account online you know through the phone it works and then i think to link my twitch for the drops now here’s the problem and it’s not for this account I’m talking on it’s for my other account anyways i try to sign into the connection tab but says i need verification like i didn’t sign into the account from my xbox login anyways I realize I can’t access that email because I just made it thinking it was to skip time to playing a game anyways there’s no rest password or email nothing just send verification to a email I don’t have so what can I possibly do to not lose that account’s items points and etc because I realized if I just made a new Xbox account for EA and link it to that Xbox account I would lose all the progress on that account currently because I don’t have anywhere to link the current email link to the EA account does this make sense?? Trying to make it extremely simple now I don’t know the email to my second account for EA so when I try to sign and it keeps saying verification needed but I can’t change the email and I cannot restart on a new account without losing all that progress, so what can I do or who do I talk to the show proof that it’s my account to begin with so I can rest that email because this is annoying.TheLordBryant4 hours agoNewcomer19Views0likes4CommentsCan’t connect to EA servers consistently.
So I have been playing apex for a good couple of weeks now, randomly 2 nights ago I started having connection issues. When I go to join a friend in apex it shows me in their lobby, we all ready up on their screens but on my screen nothing changes. They end up getting into a game and I’m still stuck in the lobby. I’ve tried everything there is to do with my internet connection but it seems as if I just can’t connect to the ea servers via my PlayStation. I’ve cleared my cache, unplugged and plugged back in everything. I even downloaded college football to see if I could play that… same issue can’t connect with someone online. Seems to only be an EA server thing because I can play mlb the show and rocket league with no problems whatsoever. If anyone has any more suggestions I’m all ears. Thank you.20Views0likes0CommentsAbout sensitivity settings
In the detailed sensitivity scope sensitivity settings on the PC version, you can click on the numbers to set detailed ◯.◯◯, but on the CS version you can only set ◯.◯. I was wondering if this is a feature or a bug.Xq_GOD_D8 hours agoSeasoned Newcomer8Views0likes0Comments- Xq_GOD_D8 hours agoSeasoned Newcomer20Views0likes1Comment
Crash at startup
Its been 2 days that I can not launch the game, it crashes. Searched for many solutions on Youtube, google and still can not play Please help me with it Sometimes I see screenshot above, I do whatever it says but still the sameFallenDominionS9 hours agoSeasoned Newcomer124Views0likes5CommentsEA False Banned my apex account for cheating
On June 20th, 2025 EA falsely banned my account for cheating which is crazy because i dont know any type of exploits or glitches to use for any advantage of the game. For crying out loud i dont even use zen/cronus on my PS5. i already sent an appeal once and they declined it. im just super upset because ive been playing this game since it came out. took a break then hopped back on. i finally hit 10.6k kills with my main valkyrie. spent ALOT on cosmetics especially. it was the best BR FPS shooter to me and im just sad, mad, and disappointed that all the time (5000+ hrs) and money that i invested in this game is gone for good. i dont think ill be playing this game anymore. i felt like all my hard work of grinding in this account went down the drain and this whole thing is super frustrating and discouraging GGs. it was nice playing with you all.Solvedgdieian10 hours agoRising Newcomer31Views0likes1CommentFirst Time Purchase Offer Not Received.
I recently was browsing the store and noticed i would be able to get an extra 500 Apex Coins if i purchase the 8.99 1000 Coins. So i purchased it expecting to receive the extra 500 but it only gave me 1000 and it still says i have 1 available for the offer. Please someone help me resolve this issue fast.IPPO6759915 hours agoRising Novice161Views2likes2CommentsApex freezes the entire PC after 05.03.2025 update
Hello! Ever since the last update, which was released yesterday, on June 3rd, Apex Legends has started freezing my whole PC after like 5-10 minutes of playing. I’ve already tried to uninstall, reinstall and repair the game but no luck — it keeps freezing my PC. It’s literally impossible to play Apex Legends right now without hard resetting everything… Is there anything I can do to fix this issue? I just want to play Apex Legends, cmon :(1.4KViews12likes53CommentsMy EA account was hacked and my email got changed
I've been trying to contact EA help for 2 months now and I've send the message trying to dispute my ban for quite a few times now. So the story is, most of my accounts related to my email was hacked including my EA account. The only reason i use my EA account is mostly for Apex Legends and the last I was online was on 13 October. I got an email in chinese from EA which I dont understand. I managed to log into my ea account back and change my email. But when trying to dispute the ban, I can see that the email is still not my email its this weird email(attached below) which isn't mine. I tried sending the dispute still but I haven't received a reply for weeks or months now. I think it could be the email problem. So, I've submitted a ticket before but the steps were Please make contact with an EA Game Advisor for assistance with changing your email. Click the following link to get started: https://help.ea.com/help/faq/using-ea-help/ We cannot assist with bans directly here on AHQ. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ However, the problem now is, my account is banned and I have to sort the ban out first to contact an agent. But, my email was changed so I can't contact the agent. Ive already changed it at the account details but it's still that weird email. Is there a way i can contact an agent without settling the ban? Cause i cant settle the ban if I cant change my email to my original email CM Edit: Removed attachments containing personal information612Views0likes4CommentsCannot get into us east servers, can't get into friends lobbies
about two days ago me and my fiancé started having issues with the us east servers. it would tell us the servers were down and it couldn't connect and to check out internet. our internet has been fine and every other game worked. we restarted our whole ps5s and nothing helped. we couldn't get into the game. we switched to us central to see if that helped and we could get into the game but couldn't get into the same lobby. if we managed to, it would load one of us into the game and leave the other in the lobby. the game has been literally unplayable for the last 48hrs and i haven't heard A PEEP from the devs... getting really frustrated because i didn't even get to finish out my ranked ladder before this happened.95Views3likes4CommentsApex legends
I’m on ps5 and when I ready up it says preprocessing and when my buddy join me it won’t let both of us ready up and when it does it will put me in and not him or him in and not me he is on Xbox the game is so bugged right now sometimes i can’t even ready up in my own lobby or when I ready up it will say party not ready up when we both are2Wuz220 hours agoNewcomer34Views3likes0Comments