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Extreme packet loss when playing ranked on Xfinity internet
Hello! Day one player here, who has played on both Playstation and PC since the game launched on Comcast/Xfinity at the same address in central New Jersey for years. I haven't had much lag in that time, but recently, since the server update and anti-DDoS implementation, whenever I am connected to a secure server in ranked (with the pentagon icon in the performance data bar), I get extreme packet loss (all of the red icons) to the point of the game being unplayable. This has only started to occur in the last several months and is incredibly frustrating. I've seen this issue raised in several other locations before. Here's a thread on the Xfinity support site about this, and another one on their site. All of the symptoms described there are happening to me as well, and it seems like this is primarily impacting NJ customers. I've done everything I can to remedy the situation on my own - new router, new modem, new cables, tried both PC and Playstation - and the issue persists. There's wide speculation that this is occurs primarily due to some bugged interaction between the Xfinity network and EA servers. Is there any chance that an engineering team can take a look at this problem? No one I play with on other ISPs seems to be having this problem. I don't even have the option to switch ISPs where I am, so until this issue is resolved, ranked is literally unplayable for me. Please let me know if you have any questions. Thanks for your help!
Black + pink glowing pixel bug
I got this porblem for a while now. In game (and sometimes in lobby as well) there are pink glowing pixels all over my screen or interactable objects (like other players, weapons, granades, wattson fences, caustic traps, etc..) are glowing white with black boxes (pixelboxes) all around. It happens on steam and on EA app, it happened on 3 different pcs now with 4 different GPUs. These games are unplayable and as soon as it appears in 1 game it happens in all following games as well. First it only happened after a new version of NVIDEA drivers came out. Now it happens independently of that fact. First reinstall or repairing the game worked for like 5-10 games and then it appeared again. Now even those solutions don't work anymore. I allready posted the problem in the german thread and I was told to ask here because every possible solution for the problem know does not work. I tried so many thing and nothing seems to work. I tried the following things: Repair game, reinstall game, update or reinstall graphic drivers, change graphic settings, Assign the game to the correct GPU, changing from EA App to steam, update windows, and deactivate overclocking.. nothing of these things worked! If you have any solutions I would be very happy.. in this state the game is unplayable for me. Screenshots are attached in german thread: Schwarze + Pinke Pixel Bug | EA Forums - 13469599 ty in advanceCan't play the game with 2 friends, server problem ?
Hi apex team I've had this issue for months now I’m on PS5 and my friends are on Xbox/PC and PS5 as well. When I join their lobby, we rarely manage to start a match together: most of the time they load into the game without me and I stay in the lobby or on the loading screen. We have to restart the game several times for it to sometimes work. Never works in three stacks tho Crossplay is enabled, I cleared the cache, rebuilt the PS5 database, restarted the console and the game, reset my Wi‑Fi router, and re‑added my friends via EA IDs, but the problem still persists. I did everything Can someone help me or a dev contact me ? Its been 2 months now and tried to post everywhere :/Game Crash: Integrity error 0x80000001
Hi EA Support Team, I am facing a persistent issue while trying to launch and play Apex Legends. Every time I open the game, it crashes shortly after and displays the following error message: "Apex Game Integrity Message Integrity error 0x80000001 Apex exited due to a failure of game integrity." System & Error Details: - Platform: PC (Steam / EA App) - Error Code: 0x80000001 - Issue: The game closes immediately due to an Anti-Cheat / Game Integrity failure. Troubleshooting steps I have already tried: 1. Verified and repaired the integrity of game files multiple times via the launcher. 2. Completely restarted my PC and closed unnecessary background applications. 3. Updated both my Windows operating system and graphics card drivers to the latest versions. 4. Ensured that the Anti-Cheat service is running properly. Despite trying all these standard troubleshooting steps, the error persists, and I cannot enter a match. I have attached a screenshot of the exact error message to this post. Could you please look into this and guide me on how to permanently resolve this integrity error? Thank you for your time and assistance!cant load in to the game.
I can’t load into Apex. I’m stuck on an infinite loading screen and have been unable to get past it for over 2 days. I’ve tried everything I can think of. The game itself appears to be working, the anti-cheat is running properly, and my Ethernet connection is fine. I would really appreciate any help or advice on how to fix this issue.Game closes after launching.
Each time I try open the game it force closes after loading into the lobby, I have tried downloading from steam and ea and I still get the same issues. I have all drivers and everything up to date but it wont work. it always happens around 3-5 seconds of loading in. I have followed all other recomended steps but nothing has changed.
Unable to connect to EA servers only when launching Apex Legends through Steam
Apex Legends connects to the EA servers normally when I launch it through the EA App on the same PC and network. However, when I launch the game through Steam, I receive the following error: “Unable to connect to EA servers.” I have already tried the following troubleshooting steps: Changed my DNS settings Reinstalled Apex Legends Installed the game on a different drive Verified the integrity of the game files through Steam Reinstalled the anti-cheat software Cleared the Steam download cache Reset the Steam htmlcache folder Reset the Apex Legends user settings folder Cleared the EA App cache Since the EA App version works normally, the issue seems to be specifically related to Steam authentication or the connection between my Steam account and EA account. Is anyone else experiencing the same issue? Has anyone found a solution?
How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use standard wording, every appeal receives a manual review. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Posts merged to this thread will not receive a response.
Game stutters or freezes when going into deathboxes/inventory
When I press tab or go into a deathbox to loot/armor swap, sometimes my game will either stutter/freeze for a really brief moment or completely black screen for like a second before resyncing with the server with a couple red error icons.
Disconnect: Steam ID mismatch
Hello, I previously played Apex Legends on Steam-PC. I recently reinstalled the game, but now when I launch it, I'm asked to log in again. After logging in, I receive the following error: "Disconnect: Steam ID mismatch." I've already confirmed that the correct EA account is linked to my Steam account, but the issue still persists. Could you please help me resolve this? Thank you.Microphone Not Detected - PS5
I have gone through multiple YouTube videos and multiple articles but I am still having issues. Whenever I am in Apex Legends, I am missing the options in the Audio settings for anything regarding my microphone. I have also checked and chat is not disabled on the Gameplay settings. I am also unable to hear others chatting in game. My PS5 recognizes my headset and my microphone. When I am in-game, I can hear all game audio, but zero chat audio. Any ideas?RANKED BUG!
I have been having an awful ranked experience if that's what you want to call it. Its happened on the majority of my ranked matches, its infuriating because i will get good games, if i even get to play that is, and gain a lot of RP, however the following games it will cause my ps5 to completely crash and power off! Then by the time it turns back on and I am finally able to start the game up, it refuses to put me back in the match and then loose ridiculous amounts of RP, due to the fact it refuses to give me loss forgiveness, and then will either give me a 10 minute ban, But then there are times where no abandon penalty is given and then will try to queue into another match, just for it to happen again and it will then take even more points away, I HAVE LOST HUNDREDS IF NOT OVERE A THOUSAND RP THIS SPLIT BECAUSE OF THIS BUG ALONE!!!!!!!!!! it has made me rage and get off the game or get offline all together!! This also would rarely occur the previous split after a few patches at the beginning of the season given Axel's introduction and all the bugs that came with her which was expected. However this doesn't even happen on Wildcard after long hours of grinding kills and for badges and it doesn't have a problem, or with any other game mode for that matter. And I'm not sure the reason for it but a lot of times i have realized it happens a lot more when Worlds Edge is on rotation and I'm not usually one to contact support but apex is all i ever really play i have over 10000 hours played on PS 4 & 5 combined and I would hate for this to be the reason for me to go after investing not only so much time but money as well and i have reached diamond multiple seasons and once i masters and am trying to reach it again, and l have also hit ranked ladder champion multiple times and received the split long dive trail reward, which i believe should be kept and receive a new color every other time the reward is reached and then can chose the color or add a reactive color trail that adds a color to the trail every time it is reached twice in a split. but I would really appreciate an investigation to this and a fix soon! SO i can get back to trying to hit my ranked goal. And if possible an RP reimbursement of sorts, at least for the games where it crashed and took points not sure if it will show or for the times when it did give me a penalty and took double the points on numerous occasions that would be a huge stress reliever after doing your investigation. Sorry for the lengthy rant of an explanation. i do hope you can figure this out soon and get back to me via email register to this account that would be great!!! I really do appreciate it!!! hope you have a great rest of your Day/Night.
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