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unable to connect to ea servers (code Anti-cheat authentication timeout)
this happened to me last night and is still happening to me today. I’ve tried updating drivers resetting internet and reinstalling the game and nothing has worked. It’s also happening to my friends on pc too but my friend on console is just fine. anyone else experiencing this or know a fix?I lost all my account progression
I used to play Apex Legends quite frequently and redownloaded the game just now. However, when I opened the game I saw my level got reset to 1, and I lost all my items etc. I honestly cannot remember having made a new account or merging and unmerging accounts, I only played on PC and know I used to open it through Steam hence why I redownloaded it on Steam again. Would there be any possibilities of getting my ingame progression back?
I lost a lot of legends I used to have
I have started playing apex from release on xbox only. I have undownloaded and redownloaded it multiple times. This time I redownload it today and for some reason I have lot almost all legends I used to have. I have 54 days of played hours and somehow I dont have legends, their badges or banners, I lost levels and I wasnt given legend tokens back either. I also think i lost some of those too becasue I am really low on them. How do I get them back? I have only ever had one apex/EA accountPacket Loss Issue with Apex
Apex has become unplayable for me. It has always been a good game to default back into. I now get a consistent packet loss % within 2%-6% and the game lags badly. This is the only game this happens with. Rainbow 6 and Arc raiders play fine and my internet problem ran a diagnostics and could not find any issues. Is there a solution to this? I tried using a lAN cable, deleting the game, resetting my modem/Router. Still no improvement.
Account hacked, Xbox linked without my knowledge, now permanently banned
Hello, I’m posting here because I’m completely lost with my situation and I don’t know what to do anymore. My EA account has existed since 2019 and I have always played normally on PlayStation and PC. I have never used cheats, scripts, external devices, or anything like that. Recently my account was compromised. During that period, an Xbox account was suddenly linked to my EA account, even though I have never owned or used an Xbox before. This is the first time an Xbox account has ever appeared in my account history. While my account was compromised, someone played on that Xbox account and apparently used external tools / cheating methods. Shortly after that, my account was banned. I contacted EA Support and explained that my account had been hacked. After reviewing my case, they removed a previous sanction related to the compromised account, which confirmed that suspicious activity happened while my account was not under my control. However, shortly after that, my account received another sanction for cheating in Apex Legends. What confuses me is that the sanction history says the penalty should be ranked points deduction, but my Apex Legends access is currently permanently blocked. So now I’m extremely confused because: My account was compromised. An Xbox account that is not mine was linked during that period. The cheating activity seems to have happened only on that Xbox platform. My normal platforms (PlayStation and PC) have completely normal stats and history. I understand that players are responsible for their accounts, but the logs should clearly show: a sudden Xbox link that never existed before, gameplay coming from a different platform, and activity during the compromised period. I have tried appealing through EA Support, but every appeal seems to receive the same automated response, so I feel like my case is not being properly reviewed by a real person. At this point, I’m not trying to avoid responsibility. I just want someone to actually review the account logs and see that the cheating activity happened during the compromised period on a platform I never used. Does anyone know: if there is a way to have a manual review by the Terms of Service team, or if there is another way to escalate this case with EA? I would really appreciate any advice or help because right now I feel completely stuck. Thank you.
Unable to link PlayStation account
I had recently gotten a PlayStation 5 and wanted to play Apex legends. When I downloaded the game and opened it I was on a new account that had nothing on it, so I went to EA to link my PlayStation account to my EA account that I had made on my Xbox in 2016. At first it told me it was already linked to a PlayStation account “my old ps3 that is broken and no longer works” so I logged into my Xbox account and unlinked the PlayStation and tried linking my account. But when I tried linking it, it just brings me to a “error try again” pop up and won’t let me link my link PlayStation to my account. I contacted support and talked to 4 different people for 2 hours to be told to wait 6 months for something. Then I tried logging back into my account and contacting support on that account but when I go to “contact support” I can’t click it and it won’t let me contact someone.Cannot link Xbox and pc accounts
I normally play apex on my xbox but due to how bad the optimization is for xbox i decided to try and play on my pc, I attempted to link my xbox account but it kept forcing me to link some random account id never seen before and now my EA account is linked to some random xbox account and I CANT UNLINK IT FOR 9 MONTHS. after roughly an hour of navigating the EA website and having what i would regret to call a conversation with the support AI, (which just asks me the same questions over and over), I cannot seem to make a case to talk to an actual person, so if anyone has advice for unlinking the xbox account that is locked to my account or how to make it so it doesnt force me to link to some random xbox account and actually lets me type my info in.
Cross Progression Issue - Steam account does not have my Xbox account progress
Anyone else not have their steam account gain access to their account progression when migrating to PC? Context: My Steam account and Xbox account are both tied to my EA account. I do not have any other EA accounts, and I did not just add my Steam to my EA account. My Steam account was made in 2020. I tried playing Apex on Steam in 2022 for a few hours on my laptop. It did not run well on my 7 year old laptop, so I continued to play on console. When trying to play Apex again today on a better gaming laptop, my account did not have the progress of my Xbox account. Again, my Steam account and Xbox account are both tied to my EA account. I had my Steam account and used it before the October 2023 cross-progression window. When logging in today, I was not given an option for cross progression. An EA support representative indicated that this was a bug of some sort, and that I should type this message here so a member of Respawn's/EA's technical development team (or some development team member) could contact me about what could be done to fix this issue. Please see my attachments for more context. The chat representative could not provide me a transcript of the chat, so I saved the highlights to the best of my ability. If a member of Respawn/EA's game or development team sees this and is able to see this message and the attachments and assist me with this issue, it would be greatly appreciated. I am very much looking forward to playing Apex on my new computer, but I would hate to have to start my nearly max level account from scratch again. Thank you.
I got banned after purchasing full event for 100s of dollars
On 11 of March, during playing a bot royale match I got banned, checking the penalties it was for "Gameplay enhancement". I literally had no suspicious apps running, no cheats, no micros like recoil , not even cheats for other games, I don't cheat but there is no reason to take my word for it so what happens next proves it. I appealed the ban, after less than 12 hours I got reply that this ban was "Unusual activities, and to keep my EA account safe" that's literally what they said in the appeal response not my claim, so no cheats. Screenshot of Their response to 1st appeal at Mar. 12 I change password, enable 2FA and the ban was lifted and that's it? No, I was travelling the day after and till 14 of March, during my traveling I never played apex legends or even logged in to any EA services. When I came back I found my account still banned when I tried playing, check penalties, I found a newer penalty that was enforced 2 days after my unbanning which is 13 of March, literally the time I never even logged in..... So there is no way I even like opened the game and triggered something, this seems too targeted more than random or even something I specifically did. Anyway, I appealed again, 3 days later "March 16" I get a response that I'm a cheater and the ban is final Their response to 2nd appeal, Mar 16 between both, i never logged in to the game or touched even an EA service both penalties have the exact same description the reason, "Gameplay enhancement" only difference is dates. Screenshots for the support responses. So somehow, I cheated in a game without even opening it? That's great, specially after I just spent $100s to get all the items of an event. This is also a warning for everyone, my steam account is literally older than this game, I own 1000s of games on it and I play 4 other fps games. my setup is simple and I use no softwares for anything not even fps overlay I use a razer cobra so also no "hardware cheats", yet this company stole my money and claimed something that never happened, if you value your time and money, don't spend any of it on this game, specially money, you would get more value throwing it into a fire at least you will feel some warm out of it. Proof I purchase a full event "for the whiteknights"
No any Penalty History but do not play Apex
My account has no history of being banned, nor have I engaged in any cheating behavior that violates the game rules. I simply changed the accelerator I was using to play the game, and my account was banned. Most importantly, if the ban was due to special reasons, there would be violation records and case appeals on the ban history page. However, my ban page does not show any cases or provide me with an appeal window.Now, whenever I log into Apex, it displays "The game account in the client has been banned", preventing me from playing Apex
Progression lost on PC
I used to play on PS4 until cross-save became available. I have two EA accounts, and when I tried to transfer my progress to Steam, I linked the wrong account and lost everything I had acquired on PS4. I have since unlinked the PS account and linked it to my original EA account, but I still haven't recovered any of my progress or purchases. I would appreciate a solution, as I spent a significant amount of money on the game. I have receipts from the correct EA and PS accounts.
integrity error 0x8000002 on steam
i was playing yesterday fine, i play it on ps 5 controller i checked everything that people said to delete ds4 and all that but i never even downloaded anything to begin with i never used cheats before the massage used to popup before too but i just close the game and open it and it would go away but now it doesnt i did everything possible to fix it, if anyone has a fix please tell me😭Error code: tap
Subject Apex Legends ranked matches trigger code: tap and return me to the main menu Body I have been experiencing an ongoing issue in Apex Legends where, when I try to join a ranked match, I get the error message code: tap and am returned to the main menu. I am playing on PC. Casual matches work normally, but this issue occurs frequently only in ranked matches. I have confirmed the following: The issue occurs on the Steam version The same issue also occurs on a secondary account Casual matches are playable Only ranked matches return me to the main menu with code: tap I am using a wired LAN connection Disabling Norton Smart Firewall and Intrusion Prevention did not resolve the issue Changing DNS to Google DNS (8.8.8.8 / 8.8.4.4) did not resolve the issue Immediately after signing out and signing back in, I can sometimes enter ranked more easily for a short time However, after continuing to play, the same issue happens again Because of this, I believe this may not be account-specific, but instead may be related to a synchronization issue, authentication inconsistency, or a server-side connection problem when joining ranked matches. Please let me know if there is anything else I should check on my side. Also, I would appreciate it if you could confirm whether this is a known issue and investigate it if possible. [Thread title changed for clarity by CM. EA_Claus]
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