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Game closes after beginning matchmaking
So i just re-instaled the game after not playing it since s7, and everytime i try to queue into a game it says Processing [Name of The Map], and then it freezes for second, comes back for a very very short time, and then just closes like you alt+f4. I have RX 580 8GB and I7-4970, and 16 GB of DDR3. My pc works fine in any other game, like fortnite, overwatch, FC26 etc. Can anyone help me?Cross-progression bug: PSN account (brigante1810foll) stuck at Level 1 on PC
Hi, my PSN account (brigante1810fol, in-game name: brigante1810foll) and my Steam account (pathfind3_xd, profile name: alessandroaringolo7) are both linked to the EXACT same EA account. On PlayStation I am around level 450, but on PC the cross-progression never triggered or merged my data, and I'm stuck at level 1 without ever receiving the merge pop-up screen. Live support chat couldn't help me. Could a Community Manager please look into my account and force/reset the cross-progression merge? Thanks!
Apex Legends Progress Lost After Linking Steam to Existing EA Account
Hi everyone, I’m having a serious issue with my Apex Legends progress and I’m hoping someone from EA Help or the community can help me figure out what happened. I originally played Apex Legends on PlayStation 4, where I had an account around level 300. I had a lot of progress, unlocked items, cosmetics, and other content on that account. My PlayStation Apex account was already connected to an EA account. Here’s exactly what happened: I logged into my existing EA account, which was already linked to my PlayStation account. I then connected my Steam account to that same EA account. After connecting Steam, I launched Apex Legends through Steam expecting my existing PlayStation progress to appear. Instead, Steam showed me a completely fresh Apex account at around level 8. None of my previous progress, unlocks, cosmetics, or other items were there. I initially thought this might only be an issue with Steam, so I went back to my PlayStation 4 and launched Apex Legends to check whether my original progress was still there. Unfortunately, my progress is now missing on PlayStation as well. It shows the same fresh account/progress that I’m seeing on Steam. This is especially concerning because my original PlayStation account had a significant amount of progress, and it was already linked to the EA account before I connected Steam. I have not intentionally created a new Apex account or started over. I’m trying to understand whether my original progress has somehow been disconnected, associated with a different EA account, or if something went wrong during the account-linking/cross-progression process. Could an EA Help representative or someone knowledgeable about Apex account linking please help me figure out what happened and whether my original PlayStation progress can be recovered? I can provide any account information, screenshots, or other details needed to verify ownership and investigate the issue. Thanks in advance for any help.Missing Ranked Badge
I have a predator ranked badge from season 3 that either disappeared or I never received. I stopped playing the game for a while so only noticed now. I have the predator dive trail from season 3 to confirm I achieved the rank. Confused why the badge never transferred/appeared. I realize it was from a while ago, but it's annoying that I'm not able to access something that invested time into and a game i've spent a ton of money on from back in the day. Please help?
FATAL ENGINE ERROR
I've had this issue come up a few times in the past, but it seems to occur randomly. I have no launch options or changes to the game in the commands, and the only time I ever had has been -novid. Running on 577.00 NVIDIA driver previously when this crash first occurred months ago. Now running on 596.00+ gen drivers. BOTH using RTX 4070 Ti. Crash occurred on Stormpoint, happens at 25 seconds after the dropship loads in initially. Same crash has also occurred on Wildcard. This issue has been reported multiple times on this forum but I cannot reply to older threads as it keeps getting marked as spam.crashes the game
I’ve already tried everything possible. I have the latest drivers, Windows is up to date, I ran it as administrator, adjusted the TDR settings, and set the power mode to "High Performance." I tried launching it via both Steam and the standalone launcher. I haven't had similar issues in other games. I’ve reinstalled it several times. All attempts have ben in vain. I’m using an Nvidia 4060 graphics card.Packet Loss issues on US West Servers
I have experiencing packet loss on the US servers? I’ve been consistently noticing packet loss ranging from 30% to 80%, particularly on the US servers. It also occurs occasionally on US East. My ping remains stable at around 7 ms, but the packet loss is constant. To troubleshoot the issue, I’ve tried: * Using both a wired (LAN) connection and Wi-Fi. * Confirming my internet speed, which is approximately 900 Mbps. * Limiting my FPS, which temporarily reduced the packet loss, but it still remained around 30%. When running the game at my maximum FPS, where the packet loss increases to around 80%.
How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use standard wording, every appeal receives a manual review. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Posts merged to this thread will not receive a response.
Linux support for Apex Legends
I used to play Apex Legends frequently, but since moving to Fedora for my operating system three months ago, I have been unable to do so. I want to know if you plan to make the game officially compatible with Linux in the future. I appreciate your time. Warm regards, EnesProgression lost
Apex Legends Cross Progression: PSN + Steam linked to the same EA account, but Steam is level 1 Hi, I’m having a problem with Apex Legends cross progression and I’m completely stuck. I used to play Apex on PlayStation and that account has all my cosmetics/progress. Now I’m playing on Steam, but when I launch Apex I’m level 1 with no skins, no cosmetics, basically a completely fresh account. The strange part is: My PlayStation Network account is linked to my EA account. My Steam account is linked to the exact same EA account. The EA ID shown on the EA website is “spd”. The EA ID shown inside Apex on Steam is also “spd”. I don’t currently have access to a PlayStation, so I can’t check the old account directly. I have not unlinked either account. EA’s support page says that if you’re level 1 on Steam, you should check whether Steam is linked to the correct EA account. I’ve already confirmed that it is, and both PSN and Steam are connected to the same EA account. So why am I still getting a completely new level 1 Apex account on Steam? Is there something else I can check or is this something EA support has to fix on their end? I really don’t want to unlink anything and accidentally make the situation worse. Any help would be appreciated.Apex Legends Progress Lost After Linking Steam to Existing EA Account
Hi everyone, I’m having a serious issue with my Apex Legends progress and I’m hoping someone from EA Help or the community can help me figure out what happened. I originally played Apex Legends on PlayStation 4, where I had an account around level 300. I had a lot of progress, unlocked items, cosmetics, and other content on that account. My PlayStation Apex account was already connected to an EA account. Here’s exactly what happened: I logged into my existing EA account, which was already linked to my PlayStation account. I then connected my Steam account to that same EA account. After connecting Steam, I launched Apex Legends through Steam expecting my existing PlayStation progress to appear. Instead, Steam showed me a completely fresh Apex account at around level 8. None of my previous progress, unlocks, cosmetics, or other items were there. I initially thought this might only be an issue with Steam, so I went back to my PlayStation 4 and launched Apex Legends to check whether my original progress was still there. Unfortunately, my progress is now missing on PlayStation as well. It shows the same fresh account/progress that I’m seeing on Steam. This is especially concerning because my original PlayStation account had a significant amount of progress, and it was already linked to the EA account before I connected Steam. I have not intentionally created a new Apex account or started over. I’m trying to understand whether my original progress has somehow been disconnected, associated with a different EA account, or if something went wrong during the account-linking/cross-progression process. Could an EA Help representative or someone knowledgeable about Apex account linking please help me figure out what happened and whether my original PlayStation progress can be recovered? I can provide any account information, screenshots, or other details needed to verify ownership and investigate the issue. Thanks in advance for any help.Repeated Unfair Ranked Matchmaking Against Predator, Master 3-Stacks
I am writing to formally raise a serious concern regarding the Ranked matchmaking experience I have been facing in Apex Legends, particularly when playing in a premade squad with my friend who is based in London. I have been experiencing this issue repeatedly for a very long period of time, dating back to approximately Season 18 and continuing through the subsequent seasons, including the current period. This is no longer an occasional difficult lobby or a normal difference in player skill. It has become a recurring matchmaking issue that is significantly affecting our Ranked experience. At present, we are playing at the Platinum level, yet we are repeatedly being placed into lobbies containing players who are currently Masters/Predators or players with extremely high-level Ranked experience, including players who have reached Predator in previous seasons, Predator in the current season, and Masters in previous/current seasons. The most frustrating part is that we are frequently encountering complete 3-stacks of these highly experienced players. As Platinum players, we are repeatedly being eliminated by these coordinated high-ranked squads, making it extremely difficult to play Ranked competitively or progress naturally through the Ranked system. I fully understand that Ranked matchmaking cannot guarantee that every lobby will contain players of exactly the same skill level, and I also understand that matchmaking has to consider factors such as player population, region, queue times, and premade squads. However, the frequency with which this is happening to us makes the experience feel substantially different from a normal Ranked matchmaking variance. I would therefore respectfully request that the Apex Legends/Respawn matchmaking team investigate the following: 1. Why Platinum players in our premade squad are repeatedly being placed into lobbies containing current Masters/Predator-level players and highly experienced former Predators/Masters. 2. Whether the matchmaking system is correctly identifying our current Ranked RP and applying the appropriate Ranked matchmaking parameters to our party. 3. Whether playing from different geographical regions (India and London) is causing our premade squad to be placed into a broader or less appropriate matchmaking pool. 4. Which Data Center our party is actually being assigned to when we queue together and whether the selected Data Center is contributing to the unusually wide skill distribution in our lobbies. 5. Whether there is any known matchmaking issue, test, or regional population-related condition that could explain why we are repeatedly encountering these high-ranked 3-stacks. I am also attaching a screenshot from my London-based friend’s Data Center selection screen as supporting evidence. The screenshot shows approximately 26 ms ping to EU-Central-1, while the other available Data Centers have significantly higher latency. This demonstrates that EU-Central-1 provides a very stable connection for my friend, and I would appreciate it if the team could verify how our party’s matchmaking/data-center selection is being handled when we play together. I want to emphasize that this complaint is not about losing games or encountering skilled players occasionally. We completely understand that losing is part of competitive gaming. Our concern is the repeated and disproportionate frequency of encountering highly ranked, coordinated 3-stack squads while we are playing at Platinum. This has been happening consistently over many seasons, and despite continuing to play and adapt, the problem has persisted. It is becoming increasingly discouraging because Ranked progression should feel competitive and challenging, but not as though Platinum players are repeatedly being used as opponents for squads operating at a Masters/Predator level. I would be extremely grateful if this could be escalated to the appropriate Apex Legends/Respawn matchmaking team for investigation rather than being treated simply as an individual gameplay complaint. I am happy to provide additional information such as: * Screenshots of Ranked lobby distributions * Death Recaps I sincerely hope the team can investigate this issue and provide some clarification regarding why this matchmaking pattern has been occurring so consistently. Thank you for taking the time to read my complaint. I appreciate the work being done to improve Apex Legends and would be grateful for any assistance or explanation that can help resolve this issue. Kind regards, Shrijay HaritwalI factory reset my pc to fix apex and it didnt work
i seem to not have the anticheat installed/ the game cannot find it, and no matter what i cant do it. i have the setup but the setup just flashes and then closes with nothing. Then i load up the game, i repair, i force download in cmd ive done everything to the point of completely resetting my pc and deleting everything, still nothing
FPS drops and stuttering after the latest Apex update
Ever since the latest Apex update, I've been experiencing frequent FPS drops and stuttering. The game was running perfectly fine before the update, so this seems to have started afterward. My PC specs are: GPU: NVIDIA RTX 4090 CPU: Intel Core i7-14700K Is anyone else running into the same issue? Has anyone found a fix?[BUG] "Apex Badware Detected" 0x8000002 is a crash inside r5apex_dx12runtime.dll
Apex Legends will not launch. Every attempt ends with "Apex Badware Detected - Integrity error 0x8000002". This reproduces 100% of the time, including after a completely clean reinstall. After analysing the minidumps, I can confirm this is NOT an Easy Anti-Cheat detection. EAC initialises successfully every single time. The actual failure is a crash inside r5apex_dx12runtime.dll, and bin\crashmsg.exe is merely interpreting that crash as "badware". SYSTEM - Windows 11 Home 25H2, build 26200.8655 - Ryzen 7 5700X / RTX 3060 / GeForce driver 591.86 (32.0.15.9186) / 32 GB RAM - Apex build 2026-08-06, r5apex_dx12.exe timestamp 0x6a73f38a, Steam version EAC IS NOT BLOCKING THE GAME The EAC bootstrapper log shows a clean success on all 11 launch attempts: Launcher finished with: 301, 'Easy Anti-Cheat loaded into the game successfully' Successfully initialized the Easy Anti-Cheat module, waiting for game window to become visible The game window has become visible Terminating with: 0 The EAC module was also force-refreshed and re-downloaded (Response Code: 200, not a cached 304). EAC hands control to the game, and the game then crashes 7-45 seconds after the window appears. CRASH ANALYSIS Variant A - produces the "Badware Detected" dialog: ExceptionCode : 0xC0000005 ExceptionInformation[0] : 8 (DEP / attempted execute) WER EventType : BEX64 ExceptionAddress : r5apex_dx12runtime.dll ImageBase + 0x1 Concrete examples across reboots: base 0x00007FFE97400000 -> fault 0x00007FFE97400001 base 0x00007FFB9BE00000 -> fault 0x00007FFB9BE00001 base 0x00007FFA05C00000 -> fault 0x00007FFA05C00001 base 0x00007FF877C00000 -> fault 0x00007FF877C00001 The base changes per boot (ASLR), but the offset is always exactly +1. A function pointer is being called that contains only the module's image base with no resolved offset. base+1 lands inside the PE header, which is non-executable, so DEP triggers. Variant B - produces the EA Crash Report Handler dialog: ExceptionCode : 0xC0000005 ExceptionInformation[0] : 1 (write) Write target : 0x0000000000000000 (NULL) Faulting location : ntdll.dll +0x96C5F Both variants point to the same root cause: r5apex_dx12runtime.dll initialisation does not complete, leaving pointers uninitialised. POSSIBLY RELEVANT: THE RUNTIME DLL IS MAPPED TWICE 0x00000000FFC30000 - 0x000000010329B000 r5apex_dx12runtime.dll (fixed base, identical in every dump) 0x00007FFE97400000 - 0x00007FFE9AA6B000 r5apex_dx12runtime.dll (ASLR'd) The low mapping sits at a fixed address and straddles the 4 GB boundary (0x100000000). The crash always occurs at the ASLR'd mapping's base + 1. I don't know whether this double mapping is normal, but it seemed worth reporting. TROUBLESHOOTING ALREADY PERFORMED - NONE CHANGED THE BEHAVIOUR - Full clean reinstall. Uninstalled, manually removed all leftovers (game folder, Saved Games\Respawn, appmanifest, download cache), reinstalled from scratch. Verified r5apex_dx12.exe, r5apex_dx12runtime.dll and r5apex_dx12preloader.dll SHA-256 match what Steam ships - this is NOT file corruption. - Forced EAC module re-download; verified game file integrity; deleted all settings/profile data; cleared all launch options. - Disabled Steam, NVIDIA and Discord overlays. - Disabled every third-party kernel-mode driver on the system and rebooted. Uninstalled ViGEmBus (virtual gamepad) entirely, and disabled Npcap, VirtualBox, BlueStacks, MSI NTIOLib (x2) and AMD Ryzen Master. Verified all showed State=Stopped before testing. - Confirmed IFEO, Application Verifier, AppInit_DLLs, Exploit Protection mitigations, environment variables and DLL redirection are all at defaults or empty. - Enumerated all 143 modules loaded in the process at crash time. The only non-Microsoft, non-EA modules present are the Steam overlay, NVIDIA display components and the Windows Defender AMSI provider. Nothing is injected. - On the same PC, with the same GPU driver and the same overlays active, another DX12 Steam title runs perfectly. REQUEST Please escalate to engineering. I have three full crash dumps (~220 MB each) available on request. Dumps have also already been uploaded automatically via the in-game Crash Report Handler . Happy to run any additional diagnostics or provide the raw EAC / WER logs.
Extreme packet loss when playing ranked on Xfinity internet
Hello! Day one player here, who has played on both Playstation and PC since the game launched on Comcast/Xfinity at the same address in central New Jersey for years. I haven't had much lag in that time, but recently, since the server update and anti-DDoS implementation, whenever I am connected to a secure server in ranked (with the pentagon icon in the performance data bar), I get extreme packet loss (all of the red icons) to the point of the game being unplayable. This has only started to occur in the last several months and is incredibly frustrating. I've seen this issue raised in several other locations before. Here's a thread on the Xfinity support site about this, and another one on their site. All of the symptoms described there are happening to me as well, and it seems like this is primarily impacting NJ customers. I've done everything I can to remedy the situation on my own - new router, new modem, new cables, tried both PC and Playstation - and the issue persists. There's wide speculation that this is occurs primarily due to some bugged interaction between the Xfinity network and EA servers. Is there any chance that an engineering team can take a look at this problem? No one I play with on other ISPs seems to be having this problem. I don't even have the option to switch ISPs where I am, so until this issue is resolved, ranked is literally unplayable for me. Please let me know if you have any questions. Thanks for your help!
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