Lost my Apex legends account when switching to a new XBOX
Hello. To give some background i had received an XBOX 1 from my father years ago and started playing apex legends around launch. After a few years of owning my fathers old xbox the xbox account was locked out from being logged into on any other xbox, so unfortunately i had to create a completely new xbox account. This resulted in me having to create a new EA account and there fore a new apex legends account. I have years of progression and hundreds of dollars put into the game i absolutely need to recover this account. If there is any possible way that you can help me recover my account i would be more than thankful. OLD ACCOUNT: AllDuckling6901 Please please please help me.
Packet loss only in ranked
Ever since the last update I always get packet loss while playing in ranked. In the firing range, pubs, and any mixtape I get no packet loss. It only happens when I play in ranked. I've tried reinstalling, launching from the EA instead of steam, resetting my router. The packet loss goes from as little as 5 loss to 80 loss during the entire games.
Apex Legends Ranked Lag & Stutter
Playing Apex Legends over an ethernet connection on PC getting normally between 45-60ms of ping. As soon as I play ranked my ping spikes to about 90-120ms. All other game modes besides ranked my ping stays between the 45-60ms range. These were tested on US-CENTRAL server 1 & 2 and US-EAST. Within ranked my game will stutter every 2-3 seconds and will lag like crazy but within wild-card or trios or duos the game does not stutter nor lag. Please fix this!
Request for Independent Review: Account Banned in Error
Hello EA Support / Community, I am reaching out because my EA account was recently banned, and after submitting an appeal, I received a response stating that the case was closed. However, I firmly believe this ban was applied in error. I have never used third-party programs, modified game files, or violated the Terms of Service in any way. I am seeking guidance on how to have my case independently reviewed by a senior TOS specialist, as the previous investigation may have overlooked key details. Here is what I can confirm: My account has never been shared or accessed by anyone else. My system only has legitimate software installed (I can provide a list of running processes if needed). I would greatly appreciate assistance in escalating this case so that a thorough and independent review can be conducted. This is very important to me, as I always play fairly and follow the rules. Platform: [PC] Ticket Number: [#224206886] Thank you for your time and support.
Unable to connect to EA servers error won't let me log in
i took a break from the game for 6 months, and now had the chance to hop back but this error keeps popping up and not letting me in log in !! i have tried : reinstalling the game verify files checked EA servers status change / flush dns change networks Ethernet and wifi reset network adapters VPN Through EA app Firewall stuff disabled antivirus's close all apps in background launched as a administrator clear steam cache checked if i had been banned.. i didnt NOTHING WORKED !!!! please please help i need this game in my life [CM edit - descriptive title]Missing content after hack
Hello. I was recently hacked. My email got hacked and so did my EA account at the same time. I didn't have 2FA on. Hacker didn't change password, but they did change unlink my Steam account where I play mostly and change lot of personal information. On that I had to link it back again, but i've lost all progress like my 360 level, 150 heirlooms, over 12k crafting materials, coins etc. I've gathered all the information to show proof about the account. I've talked with 6 different advisors now and it's just circling around. Anyone can help me with? Are these information stored in EA's servers?
Fix ranked server
Hey everyone! Love that you make Normal server having no problem, no lagg no dc no nothing. But could you #¤%¤%/ put some love into RANKED server? The desync and lagg and other problems is insane! Is this pubg all over? 0.5 sec after going to cover you still get hit. Why are we with good network gonna suffer for your **bleep** game that YOU took over and #¤%¤%/ in the #¤%¤%/ **bleep**? Now you looking for people, noone wants to have they name in this game unless they are a nobody. Fix only problems, 90% of the workforce should be to do Apex 2.0 where you have fixed that sound problem, server problem and matchmaking. Oh dont forget about the hackers! Please for love of god, dont ban cheaters, put them in them own **bleep** server! Heck, leave apex 1.0 to the **bleep** hacker and every hacker can play this game vs each others! But please, fix the **bleep** rank servers!Unjust Apex Legends Ban and EA’s Unfair Treatment
Hello everyone. On January 17, when I turned on my computer, I noticed that other people were playing games on my Steam accounts. I immediately checked all my devices and realized something shocking: I only play Steam games, and there is not a single third party or personal program on my system. This clearly shows that my Steam account was accessed due to an issue that did not originate from me, and my games were played by others. Even with clear evidence, bans on major platforms like PUBG and Rockstar were reviewed, accepted, and my access was restored with additional security measures. However, the same cannot be said for Apex Legends. EA has a very poor sense of justice. If your account gets compromised, there is apparently no forgiveness. This is simply unreasonable. No one should be punished or permanently banned because of someone else’s actions. I will share the evidence below. Please stop supporting companies that treat their customers this way. As far as I am concerned, EA is finished for me.
Can not get the Twitch drops correctly
Hi there! There's a problem troubled me for a long time. I can't get the drops from Twitch correctly since about 2023. I'm sure the Twitch account was linked with the EA account which i use now correctly. I lost lots of drops for apex include skins ,medals and so on. Of course, I watched the ALGS since last day, I want to get the drops, but i still can not get them in game. Could you please help me get the drops which i should get but not in recent years? If the request was so hard, help me get back the drops about ALGS in yesterday and today is all right. Thanks, wish you have a nice day.I just bought 1000 apex coins but only received 900???
I just bought 1000 apex coins through steam for $16.95, both in game and on steam said the purchase was for 1000 apex coins but after purchasing it the game told me i only received 900 which i did. Please help? https://medal.tv/games/apex-legends/clips/m14D1VHR9ZHNazyEd?invite=cr-MSxQM1osNTE4MDA4MTg&v=120
ANTI CHEAT ERROR UPON OPENING THE GAME
Hello EA Support Team ! I am writing to report a persistent and extremely frustrating issue with Apex Legends that I have been unable to resolve despite extensive troubleshooting. I have wanted to play Apex Legends on PC for a long time. Initially, I installed the game via Steam, but I encountered repeated Easy Anti-Cheat errors. Assuming it was a Steam-related issue, I completely uninstalled the game and reinstalled it using the official EA App. After installation through the EA App, the game launches and runs normally only the first time. However, after restarting my laptop or shutting it down for a few hours, the problem reappears consistently. Upon launching the game again, I experience continuous Easy Anti-Cheat errors, the lobby freezes, and the in-game wallet displays “-999” for all currencies. At this point, the game becomes completely unplayable. ( Error - The client is not running anti-cheat, or has failed the anti-cheat authentication. ) I have already tried the following troubleshooting steps multiple times: - Repairing Apex Legends through the EA App (successful repair message, but no actual fix) - Ensuring Windows 11 is fully up to date - Updating my graphics drivers (and rolling them back after no improvement) - Verifying that there are no mods, third-party tools, or altered files on my system For clarity, I only play Cyberpunk 2077 and NFS Heat, both completely unmodded. There is nothing on my system that should interfere with Easy Anti-Cheat. Additionally, my laptop is a high-end system, and none of my friends are experiencing this issue on their PCs, which makes this problem even more confusing and frustrating. What is most disappointing is that this issue persists indefinitely, no matter how many times the game is repaired or reinstalled. As someone who genuinely enjoys Apex Legends—and who previously played Apex Legends Mobile for over a year—this experience is seriously damaging my first impression of the PC version of the game. At this point, I am looking for a permanent and reliable fix, not a temporary workaround. I truly want to continue playing Apex Legends on PC, but the ongoing anti-cheat failures are making that impossible. I would greatly appreciate detailed guidance or an official resolution to this issue. Thank you for your time and support. Windows 11 | PC (Laptop)battle pass problem
Hello, I recently bought the apex normal battle pass and maxed it out and after I maxed it out I was thinking about the ultimate+ version, which says on the screen when you go to it that I would receive packs 2 reskins of the current battle pass skins 10 exotic shards and 1200 crafting metals so I thought it was worth it. But when I purchased it I only received the 2 reskins and 10 exotic shards but none of the packs it said it offered or the 1200 crafting metals I’m looking to see if this is a problem happening rn or if they have the wrong information displayed for the ultimate upgrade of the pass but I already had the pass and when you go to the upgrade screen it displays all these items it said I’d get but never received half of them I’m not too worried about it if it’s a mistake or misunderstanding by me but I want to know I made a tik tok and people told me that I should be able to get those rewards on my account from EA so I was just wondering. I heard that you cannot help on forums about in game currency and stuff but I don’t know were to go if someone could In lighten me
Severe packet loss on EA anti-DDoS Apex servers with Xfinity connection
Hi there, I’m experiencing severe and consistent packet loss, but only when playing Apex Legends and only when the game connects me to EA’s anti-DDoS protected servers. After extensive testing, this does not appear to be a local network issue. It looks like a routing or peering problem between Xfinity and EA’s infrastructure. Connection details: Platform: PlayStation 5 (wired via Ethernet) NAT Type: Open (Type 2) Latency: Typically 30 to 40 ms Advanced Security: Disabled on the gateway What I’m seeing: Apex runs normally when connected to standard servers When the game connects to protected servers (identified by the “home plate” icon), I get 50 percent or more incoming packet loss Outgoing packet loss remains at 0 percent Server choke is 0, so the issue is not with server capacity Gameplay symptoms: Heavy rubberbanding and prediction errors Unplayable matches from start to finish Consistent problem across multiple games and times of day Important context: Console is hardwired, not on Wi-Fi Multiple Ethernet cables tested Gateway fully rebooted No port blocking or firewall conflicts Other games play without issue and speed tests show stable results Traceroutes to EA servers show normal latency and routing, but they do not reflect the UDP packet loss Apex experiences The issue seems tied to when I’m routed through EA’s anti-DDoS protected servers, and that’s where I see packet loss on Xfinity. When I’m on a normal Apex server, there’s no issue, no packet loss. Thank you for taking the time to look into this. I appreciate any help you can provide as this seems to not be a one off issue and effects many users when placed on a EA’s anti-DDoS protected server from an Xfinity ISP.
Playstation 4 Pro overheating and FPS drop
Hello, I would like to inform the Apex team behind the technical aspect of the game that in the recent seasons the game has been less smooth on PS4 PRO. Dips up to 30fps in wildcard and even in mixtape where the maps are smaller and used to not have the fps dips before the engine change. Not just the fps dips, I encounter that the console overheats in the lobby BUT NOT in the other menu sections (so I just move to a new section for the console not to overheat). The overheating occurs in the weapons choice menu before you enter a Team Death Match or Control Mixtape mode. (which I play all the time over trios) BUT in the game is fine. (when I am actually playing) How is a selection screen overheating but not the actual gameplay? Could you please look into the performance of the game on console? I think the PS4 Pro is a decent machine that can play Apex. Not the most recent console or latest PC hardware but I can play your game. Thank you for reading, best regards GamesPlayer. Ciao!
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