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apex coin issue
Hello, on July 21, I purchased 1000 Apex Coins to buy the old Battle Pass, but they were not credited to my account and still have not arrived. I then purchased them again, but the Apex Coins I bought on July 21 were not credited to my account and are still missing. I contacted Steam Support and Steam Apex Support, and they directed me to EA representatives. I have screenshots available, and if any information is missing, I can provide it.
How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use standard wording, every appeal receives a manual review. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Posts merged to this thread will not receive a response.Apex crashing in lobby,code 0x8000001
I've had this problem with apex for a while now and it keeps getting worse,i dont know what to do actually anymore so im contacting u guys,hoping maybe u could help. Apex has been crashing for the past month now religiusly and idk what to do,ive checked with steam file integrity,becuase the main issue is when it crashes it says apex exited due to a problem with file integrity,code 0x8000001,ive done almost everthing,checked files,reinstalled,tried to fix the anticheat,but it isnt the case because i get to load into lobby,and when i load into lobby it crashes,never in the main menu,but now it started crashing while in game.ill go into firing range,tab out to try and fix my audio,cuz anytime i launch apex its like it bottlenecks my audio and makes it like in underwater and idk what to do about that,and when i try to change the audio i tab back in apex and it crashes Can u guys please help me cause its getting annoying
Long term packet loss evaluation
I have been suspecting a huge packet loss on European EU-central-1 server when playing Apex Legends. Todey I made a test and installed ExitLag. When using ExitLag, it shows the actual packet loss on the european AWS which is 57% packet loss on outgoing packet in Finland using Telia fibre. ExitLag server was in Frankfurt and afaik EU-central-1 is on AWS / Frankfurt. Ping is 28ms and outgoing packet loss in inside the data center 57% which sounds totally insane. Similar test on AWS / Ohio was 0% packet loss with ping of 135ms Summa summarum - do not play Apex Legends if you are located in European union. Br, -Salomain server changed and australian server ( native and closest ) 6 option
hi there, i have been playing apex since release and have only just started having this issue since august 10th, when i load into apex my usual server before was southeast 1 it was pre selected being the australian server and was usually predicted to be 6 to 17 ping or ms with no packet loss and no problems to date. now when i open apex my pre determined server is ap - southeast 2 with around 40 to 60 ping / ms and south east 1 has moved to around the 6th spot on the list with around a average of 300 ping / ms. i have verified files i have deleted re downloaded i have changed to my hotspot opened the game on my ps5 unplugged my wifi router, hard reset it and everything of a sort i havent moved i have no vpns so i can not understand why this has happened it has made it so that i cannot play with my friends because on our usual server i have 300 ping and lag freeze constantly and when i host they are unable to load into the matches and when they do they in turn have 300 ping. i have tried to change accounts and even still i have the same issue. this problem is effectively completely stopping my ability to play apex and i can not get into contact with ea to help get a solution or a fix.
Extreme packet loss when playing ranked on Xfinity internet
Hello! Day one player here, who has played on both Playstation and PC since the game launched on Comcast/Xfinity at the same address in central New Jersey for years. I haven't had much lag in that time, but recently, since the server update and anti-DDoS implementation, whenever I am connected to a secure server in ranked (with the pentagon icon in the performance data bar), I get extreme packet loss (all of the red icons) to the point of the game being unplayable. This has only started to occur in the last several months and is incredibly frustrating. I've seen this issue raised in several other locations before. Here's a thread on the Xfinity support site about this, and another one on their site. All of the symptoms described there are happening to me as well, and it seems like this is primarily impacting NJ customers. I've done everything I can to remedy the situation on my own - new router, new modem, new cables, tried both PC and Playstation - and the issue persists. There's wide speculation that this is occurs primarily due to some bugged interaction between the Xfinity network and EA servers. Is there any chance that an engineering team can take a look at this problem? No one I play with on other ISPs seems to be having this problem. I don't even have the option to switch ISPs where I am, so until this issue is resolved, ranked is literally unplayable for me. Please let me know if you have any questions. Thanks for your help!Same EA account, Steam linked, Apex profile gone after Season17 Arsenal
My Steam account has ALWAYS been linked to this exact EA account. I have NO other EA accounts, I never manually unlinked / relinked Steam on EA account settings page. I played Apex up until shortly after Season17 Arsenal (Ballistic legend released May 2023), then I quit the game. My old account level was not very high, I cannot remember the exact number. I purchased multiple battle passes on this profile. When I returned in August 2025, launching Apex brings up a brand‑new level‑5 empty profile. All my old skins, battle‑pass rewards and progression are completely gone. Two different EA live‑chat agents gave me conflicting conclusions: 1. First agent Sahil noticed that the current Steam‑EA binding database entry was regenerated at a later date, insisting I must have unlinked and re‑linked Steam in the past, which I never did. 2. Second agent Sanyam confirmed my Steam has been connected for a long time, and filed a bug report for backend investigation. Important note: I am NOT asking to transfer progress between two different EA accounts. My Steam never went to another EA email. I only hope my original Apex profile can be restored back inside THIS EA accountFatal engine error crash
I have been getting fatal engine error crashes since that mini patch that was on 8.11.2026. I tried reinstalling game, used DDU and reinstalled nvidia drivers, removed all launch options, deleted saved games/apex folder. Tried having texture filtering in game set to none, cleared nvidia and dx12 cache. Using rtx 3060 12gb, ryzen 7 5800x. Any help is appreciated, and if u need anything else let me know
Code:leaf and code:net Problem
I have been getting these 2 codes for the past 3 years and it makes the game very hard and barely playable at times. My internet is fine because I can play any other game without connection issues but for some reason when I play apex I just keep disconnecting and sometimes I disconnect mid game before a fight starts or during a fight which usually leads to me getting knocked or my team dying during the fight with me being unable to do anything to help them. I would just like help resolving this issue because I do want to play this game but its very hard to do so with very frequent code leaf and code nets.
It’s 2026. Why Does Apex Legends Still Not Have Gyro Aiming on PS5?
Respawn, what is going on? It’s honestly frustrating that after all these years, Apex Legends still doesn’t support gyro aiming on PlayStation 5, despite the DualSense controller having a built-in gyroscope since launch. Games like Call of Duty and Fortnite have shown exactly how good gyro aiming can be. It gives players another legitimate way to aim, improves precision without relying solely on aim assist, and makes controller gameplay feel far more modern. It isn’t some experimental feature anymore—it’s an expected accessibility and input option in 2026. Apex is one of the most competitive shooters on the market, yet it feels like it’s falling behind in this area. Every year the community asks for gyro aiming, and every year there’s silence. Why? What makes this even more disappointing is that many players don’t even want stronger aim assist—we want more control. Gyro rewards skill, practice, and precision. If Fortnite and Call of Duty can implement it successfully, why can’t Apex? This isn’t asking for a new Legend, a new map, or a massive gameplay overhaul. It’s a controller input option that countless players have been requesting for years. Please stop ignoring this feedback. Implement a proper gyro aiming system similar to Call of Duty and Fortnite, with options such as: Gyro always on or only while aiming. Adjustable sensitivity. Flick stick support (optional). Full customization for acceleration, smoothing, and dead zones. The ability to combine gyro with stick aiming. Apex Legends deserves modern controller features, and its players deserve to have the choice. We’ve waited long enough. Please listen to your community and finally bring gyro aiming to Apex Legends on PS5.
Apex movement buggy
Every 10-12 seconds my character will like move on its own after I release all keyboard inputs. It doesn’t have anything to do with sticky keys, auto run, or the keyboard ( tried using a new one and same issue). Is there anything you can think of that can fix it? It feels like heavy input delay but its only in apex I have this issue.Apex Legends PC freezes in the lobby while audio continues (RTX 4060 / DX12)
Hello, I’m having a persistent freezing issue with Apex Legends on PC and I need help identifying the actual cause. My PC specifications: GPU: NVIDIA RTX 4060 CPU: Intel Core i5-14500 OS: Windows Platform: Steam The problem: Apex launches normally. I can enter the main lobby and interact with it for a few seconds. Then the entire game image completely freezes. The game does not immediately crash to desktop. I can still hear the game audio after the screen freezes. Windows itself is still responsive. I can open Task Manager with Ctrl + Shift + Esc. The Apex process (r5apex_dx12.exe) is still running while the screen is frozen. I checked Windows Event Viewer after the freeze and did not find any obvious NVIDIA, WHEA, or application errors. This problem did not happen before. I was able to play Apex normally on the same PC, and the problem started after an Apex update/season update. I have already tried the following: Reinstalled NVIDIA drivers using DDU in Windows Safe Mode. Performed a completely clean NVIDIA driver installation. Tested different NVIDIA driver versions, including 610.47 and 610.62. Reset Apex local settings/cache. Verified the integrity of the Apex game files. Tested Apex with the default settings. Checked Windows Event Viewer for errors. Tested the game with overlays/background applications disabled. The issue still occurs after all of these steps. I also tested the -dx11 launch option, but the game still froze. The most important detail is that the game does not completely crash. The screen freezes while the game process and audio continue to run, and Windows itself remains responsive. Could you please help me determine whether this is a known Apex/DX12 rendering issue, an Easy Anti-Cheat issue, or another game-side compatibility problem? If you need DxDiag, crash dumps, Apex logs, or any other diagnostic files, please tell me exactly which files you need and where I can find them. I would prefer to diagnose the actual cause rather than repeatedly reinstalling Windows, Apex, or NVIDIA drivers, since I have already performed a clean driver installation and the issue remains unchanged.
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