Recent Discussions
Can I get help form an actual human from EA support?
So my account got permanently banned for such a mild offense in my opinion and I didn't even get notified about it before I got banned. I got banned for having an offensive name, which I didn't think was offense, it's just a meme, it wasn't that serious, but I agree not to use anything even closely offensive in the future. I've been playing on that account since season 0! So it's so depressing to lose everything because of something so stupid and only get an automated generic response that it was rightfully banned, I would understand a suspension, but a full on ban? Please I need to talk to someone about this. This just isn't fair.Can’t do anything but play matches
I can’t access the store, the events tab, the legend tab or skins/weapons and nothing has worked to fix it (restart console, switch dater center, switch wireless connection, uninstall etc). I can play a match on any game mode but can’t access anything else and I want to redeem my event currency on the event shop. I can’t access the menus and would like some help please to fix this.Progress lost
I just used EA help to recover my account after it had been hacked into and disabled. Upon logging into apex legends, I found that all my progress has been reset. My EA name is aboot222, my ingame name is ABOOT222, and I am on playstation. Edit: I had to change the email address of the ea account. Originally it was connected to my Playstation account. The person I was talking to at ea help said there was no record of progress on my account and told me to create a post here.Apex legends game low fps
Hello my issue with the game is that i load into my game till it says proccesing and compiling shaders my fps is normal how they should be when i go in lobby game drops down to 15-20fps. nvidia control panel shows that apex is using my integrated gpu not dedicated. so i assume this is the problem i have changed apex exe file to use dedicated gpu but it doesnt. i have redownloaded game like 6 times windows updates and even reset my pc to factory settings nothing helps.
Apex Crashing Intermittently
My game will crash after any random amount of time played with no crash error. The game just freezes then closes. Sometimes it will blue screen like a restart with some sort of error but I cant read it it's too fast and then my whole pc restarts. Once my pc just shut off and restarted with no warning at all. The next problem is when this happens about 80% of the time I can't relaunch the game it just keeps crashing after booting on title screen or mid cutscene. After about 2-6 tries it finally does launches and puts me back into the game. Note: THIS ONLY HAPPENS WITH APEX LEGENDS, NO OTHER GAME. Not sure what could be causing this issue I try disabling back ground apps when trying to re launch and some times it works and sometimes it doesn't. this has been happening since the new split update. This is extremely frustrating as it affects my ranked play leaving my teammates without me.
Apex Crash erorr 0xc0000005
My apex legends kept crashing without errors, i got simular eception code on two different application; Isass.exe and r5apex.exe. I tried every possible fix i could find online but nothing helped. Faulting application name: lsass.exe, version: 10.0.26100.1882, time stamp: 0xbd397f6f Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x0000000000000000 Faulting process id: 0x700 Faulting application start time: 0x1DB34EBA65C36BF Faulting application path: C:\WINDOWS\system32\lsass.exe Faulting module path: unknown Report Id: 8174b758-796a-4937-a681-051cafbf445c Faulting package full name: Faulting package-relative application ID: Faulting application name: r5apex.exe, version: 1.0.0.0, time stamp: 0x6719a654 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x0000000000000000 Faulting process id: 0x4C44 Faulting application start time: 0x1DB34EDF37F0285 Faulting application path: D:\Games\Apex\r5apex.exe Faulting module path: unknown Report Id: 8cf58cb9-ce19-4f05-9c23-4f0ad19e4542 Faulting package full name: Faulting package-relative application ID:Purchased Voidwalker pack and lost coins
Hi, I just purchased the same voidwalker pack on my Xbox account which was on sale for 100 from 1000 coins and now I'm missing 1000 coins instead. How can I get my coins back? This is theft if it's not resolved. Please advise who to contact for the resolution.Denied Appeal, Wrongfully Banned.
So after last nights update, which was unusually large for me (60 something gigs) basically the size of the entire game, I found out I was banned with no listed reason. I submitted an appeal and tried to get in touch with an advisor. This morning, I received the most generic AI email saying that they conducted an investigation and stand by their decision and I was banned for cheating/using additional software/etc. Honestly, if I was hacking I would have better stats. Nor would I be trying so hard to regain access to the account. I have since resubmitted another appeal in hopes for my case to reach a human for review. I understand some background apps may be blacklisted but at least let me know which? I’ll delete whatever. I just want my account back. Anyone else have experience with this? Not to mention I just paid for the battle pass and got my first heirloom after 1200hrs of gameplay and a bajillion apex packs later. So I pay EA, and get banned. Nice. April fools is over, this isn’t funny anymore. Please help. Any help or advice is appreciated.Purchased ultimate + battle pass and got nothing
I purchased the ultimate+ content and received nothing, but it shows I've completed those parts of the battle pass. I've included a video showing exactly what I mean by this, it shows everything up until the level I have completed in the battle pass has a check mark showing I've unlocked it but as you can see when I go to the legends tab and check I don't have the items. I've also included another attachment showing the order receipt if this is not proof enough than I'm not sure what else I need to show. Solutions I've attempt to fix this include but are not limited to: restarting my console and game, uninstalling and re-installing apex legends, leveling up the battle pass, and attempting a refund which was not possible because I used microsoft balance for the purchase.[EDIT!] wanted to add that my case days waiting for player but hasn't received a response so I'm not sure what I should do does anyone have an idea??Apex legends 30% CPU usage “system” process
While playing Apex, after 5-10 minutes The System process using 30% of CPU usage So when i playing game is lagging, sometimes no sounds and high ping, throttling because 100% cpu usage with apex(check screenshot) I think its problem with EAC service, but i tried all things that i found in internet, but nothing can help me. pls if someone have the same problem help meCan't access account
I am currently having a problem with my actual account what I've been using for years and it has something to do with the email which I do not have anymore so I can't access neither touch it in anyway but it's the verification email so I can't access any of my ea accounts expect this one connected up to my new email if there are any advise you could give me or help I really need it because not being able to activate or access anything really sucks Contact me at [edit: email address removed] if you want to know more about what happened to my old emailIntegrity error 0x8000001
Hi all i have recently come across an issue with apex where id have the application open then would freeze then crash coming up with an error message (linked below). I use steam for my game and i have tried the basic fixes like Reinstallation and verified the game files through steam, but this error keeps showing up. Note : this primarily happens when in observer mode and with OBS open and running (it also crashes my OBS, So I'm not sure if it is a game issue or something else is happening with my pc. If it is to any relevance i use these game launch options for apex. -no_render_on_input_thread , -novid , +fps_max 0 , +cl_locale_is_softened 1 , +cl_liveapi_enabled 1 . Any help in this matter would be appreciated as i cannot cast and observe for the org i work for with this crash happening.
