The cross progression used an incorrect account as the main progression
It turns out that when the cross-progression option was released, there was an error with my account that I can't resolve. To give you some context, I started playing Apex Legends on PlayStation (Progression A) with my EA account. After a while, I had to migrate to Xbox, where I used my EA account again, but now with a different progression (Progression B). It turns out that all my important progression is on PlayStation, but my progression on Xbox is very low. When the cross-progression option was released in Apex Legends, my Xbox progression B was used as the primary one (it's worth noting that it's a lower level than the other one and has fewer hours and stats), and I want to use my PlayStation progression. I've already tried contacting EA customer support, but they told me that my PlayStation progression disappeared. Others didn't offer a solution, some didn't know what to do, and others told me to stay tuned for updates on my case. I stopped playing Apex Legends for the same reason: I think it's a waste of time to play on an account where I'm practically back to square one, instead of progressing beyond the level I dedicated time to and even spent money on. If they say it disappeared, it means I lost stats, achievements, and cosmetic items since Apex's release. Thanks if you read this, and sorry if it's not very clear; I'm not a native English speaker, so I'm not very fluent in the language.Restoring my original game data
After recovering my compromised Steam account, I logged into the game and discovered two serious issues: my heirloom shards have gone missing, and my kill statistics show an abnormal, significant increase. I request assistance in investigating these discrepancies and restoring my original game data.Can i seek help here?Annoying Matchmaking
Hello guys, I'm a player that play just to enjoy, I'm so far to be a good player, but for some reason the game is pairing me with people that are really good at this, please check if for some reason my parties are always at the top of the graft, and I cannot do more than 100 of damage without being dead1-Year Wrongful Apex Ban - EAC HWID False Positive (EA ID: huaiwumu)
Hello EA ToS Team, Respawn Support, and Community Managers (@EA_David, EA_Mari), Nearly 1 year has passed since my permanent ban on March 7, 2025, and I've exhausted all 3+ appeals with only automated "case resolved" responses. Penalty History briefly showed revocation months ago, but the in-game EAC ban persists and later reappeared—now it shows "No history" (latest screenshot attached). Hoping for escalation to manual review here. Account Details: EA ID: huaiwumu In-game name: 近视且散光 Steam ID: huaiwumu3 Linked email: [Removed - SU: Emails cannot be shared on the forums] Platform: Steam My Legit Play: Over 1,444 hours of fair gameplay, purchased every Battle Pass + numerous cosmetics/skins. Clean history, no cheats, hacks, or violations. Incident (EAC False Positive): Sudden power outage interrupted my session at an internet cafe. Original PC failed to boot after power restoration. Switched to another PC on the same network, logged in via Steam, and was immediately permanently banned upon entering the game. This is a classic HWID-triggered false positive (very common in 2025-2026 reports). Strong Evidence (screenshots attached; full versions available via DM): Steam login records: Prove exact device switch on March 7, all from the same IP/network/location. EA account login logs (downloaded via Data Subject Access Request): Confirm HWID/IP change occurred on the same network. Current Penalty History screenshot: Shows "No history of violations or appeals" – confirming the EA account is clean. 2FA proof: Enabled on EA, Steam (mobile authenticator on iPhone), and QQ email. Steam recharge records: Multiple Apex Coins purchases over years + 1,433 hours played, proving long-term legitimate investment. This case aligns with many recent false positive reversals (e.g., hardware changes, polling rate apps). EAC policy allows appeals for mistaken detections. Please manually review the March 7, 2025 logs (logins/HWID/pre-ban matches) and lift this ban. I love Apex Legends and simply want to return as a positive, long-time player. Full evidence available via DM or email. Thank you for your help! huaiwumu [Personal information removed - CM]My account closed unexpectedly,
I want to report a serious issue with my Apex Legends account. My account closed unexpectedly, and when I reopened it, all my progress was gone:It reset completely as if it were a new accountI lost all my previous progress (level, stats, unlocks, skins, etc.)I even had to replay the tutorial from scratchI've invested a lot of time and possibly money into this account, so I kindly ask you to investigate and help me recover all my lost progress.
this game is soooo annoying all the time
if i get kicked out of a ranked match because the server’s connection is AWFUL or my own wifi is being stupid why in the world do i lose rp and get a penalty ban??? how is it my fault the game wont let me reconnect to a match??? this has been a problem for me AND OTHERS for forever and its seriously so frustrating. also if my teammate gets disconnected from a match and now im left with only 1 teammate, why do we still lose rp if we die?? it’s completely unfair and not my fault that apex servers can have absolute awful connection sometimes.Heirloom missing
So I remember strongly that I had got heirloom shards through free packs then I bought the octane prototype heirloom , though I don't remember the exact date or period when this was maybe a year back . Then I had stopped playing around season 23 , now I reinstalled I don't see My heirloomAppeal: Ban
Hi I've been trying to appeal a ban from August 24, 2025. I tried sending a couple tickets right after the ban but every time I tried submitting an appeal, I kept receiving an alert stating that the "case was not created". I've attached a screenshot below. I was grinding to masters and took a break for a couple days and when I logged back in it just stated that I was banned. I inquired this issue to a couple of my friends and they told me to appeal and ask to check the ip address(?) of where my account was logged in (I've been playing from Korea) but I couldn't appeal at all which kind of made me gave up during the process. I also tried finding an email back then but I just couldn't find the proper email to address this issue to. I now realized that the apex forums existed and this is probably my last shot trying to recover my account. I really love this game because the movement is different than any other game, played since 2013 and I spent approximately 10k on skins/heirlooms. I've read some of the other posts and I know that the community managers here can't really help directly with the ban but I'd really appreciate it the admins here could direct me to the proper person or process so that my appeal/account can properly get looked into. The support system just doesn't seem to accept any of my appeals. Thank you.
Cross Progression Link
Hello, I have tried to use cross progression to link my playstation account with 1000 hours of progress to my Xbox account so I can use my main account on my Xbox. However, when I attempt to link my current Xbox account to my playstation account, it will ask me if I want to link to an Xbox account that I do not use and do not have access to, or it will say that I can only link my account to one account in its lifetime, but I do not recognise nor have the email mentioned in the screenshot. Is there a fix to this issue? Thank you for your time and help.
Apex Legends doesn't shut down completely
As mentioned in the title, the game doesn't shut down completely even if I leave the game. The screen goes down, but it is shown as running on steam, and when I go into the task manager it shows the game still running, as seen in the attached screenshot. It is annoying, not only because it somehow breaks steam and makes re-opening apex legends impossible, but also because it takes up memory space which occasionally makes my other games crash. A quick google search showed that EAC was the cause behind similar problems a few years ago, but unsure if that is still the case. PS. Can I uninstall EAC and still play ranked Apex? No one seems to have a clear answer, and I'm hesitant to try it myself lest I get myself banned.Game Crash
Hello, I'm having trouble connecting to the game. Every time I load the lobby, it crashes after about half a minute and says "Connection to server timed out". I've tried restarting the game, reinstalling the game, trying to reconfigure the internet in different ways, and I've even talked to the provider, but this error pops up every time. Even though my internet connection is fine.
It is it possible to get support?
I have been trying for a week to get my issue resolved and no one can assist. When im logged into my ea account, I try to get a code sent to my email and will not send the code. None of the agents are trying to help. I cannot edit my account or linked devices and no one is helping. Any help is appreciated.Couldn't Find a match
So i was playing apex legends i just got backed i'm using steam-pc platform and i find a match so i waited for an hour nothing happened it still says 1 players in queue so i try to restart my game it didn't work i tried changing servers over ang over again nothing happened i tried reinstalling it nothing happened and i tried contacted or file a ticket i tried the suggestion of an agent but it didn't work as well
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