"so I left the game open and went to eat."
Could anyone else have accessed your game when it was open and you were away to eat?
no, this is impossible, I am alone at home
Not even if there were a Trojan controlling my PC virtually.
I don't have cheats on my PC that's impossible.
And even if DPI adjustment is considered a 'cheat' from the anticheat's perspective, why ban me in the firing range?
Then your best course of action is to contact the ToS team.
Since here on AHQ we cannot assist with Account actions.
If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
I’ve already done that; it’s a request via email that takes 10 days, right?
I thought opening a thread here would speed things up
You will just have to wait for a reply from the ToS.
We cannot speed things up, we do not have access to that info, only the ToS has that.
Wish I/we could help more but we cannot.
