Linking account

Hello, I am trying to link my Xbox to mynea account. It says I can't because it is linked to a previous account. I get to a point where it says your Xbox is linked to another account and gives me an...

EA_QueenBee
3 years ago
Hey @1b6a66140e18b119,

It seems to me that your Xbox account is linked to an old or disabled EA account. That's not something we can help with here on the forums, but if you reach out to our live support team they'll hopefully be able to get you back into your games:

https://help.ea.com/en/contact-us/

EA_QueenBee

Community Manager

3 years ago

Hey @1b6a66140e18b119,

It seems to me that your Xbox account is linked to an old or disabled EA account. That's not something we can help with here on the forums, but if you reach out to our live support team they'll hopefully be able to get you back into your games:

https://help.ea.com/en/contact-us/

Sej54
Not applicable
3 years ago
I have the same issue, yet EA help has not came with a solution. Nor does it consider the circumstances. Their reply went straight to quote on quote
"Thank you for contacting EA Support. My name is (NAME), I will be your assigned EA Support Expert today. After reviewing your email, I came to know that the concern is regarding .Account Access/XBOX access Please be assured I will provide you all the relevant information about the same.
I appreciate for your patience and understanding on this matter.
Thank you so much for confirming the same.
I hope you'd find these instructions helpful, but don't hesitate to contact us further if you need any assistance with EA Products. You can also find answers to common questions on our Help Center at help.ea.com, or ask our community experts by visiting Answer HQ at answers.ea.com. Follow EA Help on Twitter for more updates. witter.com/EAHelp
Thank you again for contacting EA Help! And please feel free to reach out to us again through help.ea.com in case you need further assistance with this issue or any further queries you might have in the future. Be safe, stay healthy and take care of yourself."
When the whole situation is that my account has been hacked and needs both my XBOX and PSN account unlinked from a certain email.
It is pretty disappointing that you spent so much money on a game and get hacked. In addition, there is no phone number to call for customer service.
JoeWorldBoss
Not applicable
3 years ago
@EA_QueenBee I’m having this same issue. Any solution yet?
- EA_QueenBee
  Community Manager
  3 years ago
  Hey @JoeWorldBoss,
  
  Unfortunately it's outside of the scope of what we can help with here on the forums. I can only point you to our live support via the following link:
  
  https://help.ea.com/en/help-home/?r=1
  
  I'd recommend starting a chat if you can, as it's a lot faster and easier than emails are. If you don't see the option to start one, try selecting a different problem category, and you should see the option pop up.
  - Chrysomite
    Not applicable
    3 years ago
    I was looking for a similar solution because I had to create a new XBox Live account due to some other limitation from Microsoft when switching to the PC version of their platform. I'm currently attempting to link my EA account with that account, but running into the same problem as the original poster.
    I understand if there are currently technical reasons that prevent re-linking accounts across different platform-account combinations, but equating a single account to a customer identity is a mistake. My only option at this point is to make yet another account, to which my past purchases cannot be transferred, in order to use all the features I'm actually paying for. And then bounce back and forth between accounts depending on what I want to play (and try to remember what purchases are on the different accounts). It is an inconvenience, to say the least.
    You have all my personal information, you have a confirmed phone number, email address, and various ways to confirm my identity as a consumer. This is a solvable problem that I hope ends up on someone's roadmap relatively soon.