S17 Master Badge Issue

Question

username: JamdiviPlatform: PCissue: After the account merge, my Xbox account became my primary due to higher account level. The problem is, during S17 I got to Masters rank with my PC Steam account which was a lower account level. I no longer have the badge but I still have my holospray from the ranked rewards, screenshot attached. Can I please have the badge back? The holo is nice but I would really like the badge too please.

ea_mako · Answer

Hey&nbsp;@Jamdivi,

We can certainly pass this along, but I'm afraid we cannot manually grant individual rank badges in this type of situation.&nbsp;

To that end I can't promise this will be changed or provide any sort of timeframe for an investigation beyond passing this along to the team.&nbsp;

Thanks for letting us know!

jamdivi · Answer

Please EA, please respond.

jamdivi · Answer

@EA_Mako&nbsp;are you able to help me or can you point me in the right direction?

jamdivi · Answer

@EA_Mako&nbsp; But that right there is what is confusing to me. Why cant you grant a badge for this "type of situation", implying that there are situations where you would be able to do this? I provided proof that I obtained that rank via the screenshot of the holospray. Why can't I have the accompanying badge to go with it? I even have screenshots from S17 of my profile banner with the badge equipped and I have attached them here. It's not like you would be granting me a badge that I never had or earned. Please. I put so much time and money into this game. I just want the things back that I earned.

ea_mako · Answer

@Jamdivi&nbsp;

We cannot individually grant badges, however if there's a larger situation affecting multiple people, these individual reports can help us identify those so the team can come up with an overall fix for all involved.

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S17 Master Badge Issue

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