Forum Discussion

BacK0FFmyWraith's avatar
BacK0FFmyWraith
4 years ago
Solved

Underage Account

So I'm trying to install Apex Legends on my pc through the origin launcher and it says my age requirement is not met (I'm 13 and the game is a pegi 16). However my parents say its OK to install the g...
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    @BacK0FFmyWraith 

    Online play should be allowed for ages 13 and up. Try contacting an advisor by opening a case here. You may still have a child account that needs to be converted to a teen account. They can look into this for you.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @BacK0FFmyWraith 

    Online play should be allowed for ages 13 and up. Try contacting an advisor by opening a case here. You may still have a child account that needs to be converted to a teen account. They can look into this for you.

    • BacK0FFmyWraith's avatar
      BacK0FFmyWraith
      4 years ago

      @EA_Aljo

      Whenever I try to install it through origin and I press Add To Library it comes up with age requirement not met so I can't even install it. It is possible that I have a child account so if I do how do I upgrade it to a teen account? 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @BacK0FFmyWraith 

        Please see my post directly before yours for how to get assistance with this. Thanks 🙂

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.36,010 PostsLatest Activity: 60 minutes ago