Error en los cosméticos de clasificatoria

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Artemis_RGC
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. No recuerdo
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)? Pathfinder y mirage
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Irme a cosméticos de arma
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Estaba en los cosméticos de arma
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 22/04/20 7:00 o 7:50
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? No me dan los cosméticos de arma y la insignia del rango oro
What should be happening instead? Nose que responder
Steps: How can we find the bug ourselves? No lose

‌

Estaba a punto de subir a platino IV y subí pero no mediero  las recompensas de oro pero en temporadas pasadas me dieron la de bronce y plata