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MrWoodenSheep's avatar
MrWoodenSheep
3 years ago

All of my stuff has been relocked. Got 230 apex packs

I logged in today and was very surprised to see that I had 230 apex packs waiting for me to be unlocked. I then noticed that my Bloodhound had the default skin. I went to the character select to find...
MrWoodenSheep's avatar
MrWoodenSheep
3 years ago

Hello,

Thank you for the reply. I will contact them, but I want to make sure it is the correct solution first. As I have heard that unlinking my accounts could cause content loss just like this. I have not unlinked my accounts, and even checked now that they are still linked, but I want to avoid making the issue worse by asking an EA agent to unlink them. Are you sure this won't cause any further issues?

Thanks for your reply! Just want to be safe rather than sorry.

Best,

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago
@MrWoodenSheep,

Ik heb het nogmaals aan een collega gevraagd die een specialist in Apex is, en hij zij precies hetzelfde. Het ontkoppelen van accounts kan inderdaad content verwijderen, maar als je je accounts terugkoppel dan krijg je het weer terug.

Ik snap dat je 100% zeker wilt zijn, maar als het goed is zal dit niet extra problemen opleveren.
  • MrWoodenSheep's avatar
    MrWoodenSheep
    3 years ago
    @EA_QueenBee
    Hi,

    Thank you very much for the reply.
    I wanted to get back to you and say that upon logging in today, everything has been restored back to normal. I did not get to contact support to request an unlink as you suggested, but fortunately the problem is alright.
    Hopefully this helps others in the future if they run into this issue. Just wait it out.
    • EA_QueenBee's avatar
      EA_QueenBee
      Icon for Community Manager rankCommunity Manager
      3 years ago
      @MrWoodenSheep,

      Oh, nou, ik ben gewoon blij dat het probleem zichzelf heeft opgelost. 🙂 Geniet weer van Apex!
      • MrWoodenSheep's avatar
        MrWoodenSheep
        3 years ago
        And one more update. The problem has happened again, unfortunately, one day later.

        I'll contact EA support and request a manual unlink and relinking of my Steam account, as you recommended

        If anyone has any more info on this, please share, or at least make your voice heard if you have the same issue 🙂
        Thank you!

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