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MrWoodenSheep's avatar
MrWoodenSheep
3 years ago

All of my stuff has been relocked. Got 230 apex packs

I logged in today and was very surprised to see that I had 230 apex packs waiting for me to be unlocked. I then noticed that my Bloodhound had the default skin. I went to the character select to find...
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago
@MrWoodenSheep,

Ik heb het nogmaals aan een collega gevraagd die een specialist in Apex is, en hij zij precies hetzelfde. Het ontkoppelen van accounts kan inderdaad content verwijderen, maar als je je accounts terugkoppel dan krijg je het weer terug.

Ik snap dat je 100% zeker wilt zijn, maar als het goed is zal dit niet extra problemen opleveren.
MrWoodenSheep's avatar
MrWoodenSheep
3 years ago
@EA_QueenBee
Hi,

Thank you very much for the reply.
I wanted to get back to you and say that upon logging in today, everything has been restored back to normal. I did not get to contact support to request an unlink as you suggested, but fortunately the problem is alright.
Hopefully this helps others in the future if they run into this issue. Just wait it out.
  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @MrWoodenSheep,

    Oh, nou, ik ben gewoon blij dat het probleem zichzelf heeft opgelost. 🙂 Geniet weer van Apex!
    • MrWoodenSheep's avatar
      MrWoodenSheep
      3 years ago
      And one more update. The problem has happened again, unfortunately, one day later.

      I'll contact EA support and request a manual unlink and relinking of my Steam account, as you recommended

      If anyone has any more info on this, please share, or at least make your voice heard if you have the same issue 🙂
      Thank you!
      • MrWoodenSheep's avatar
        MrWoodenSheep
        3 years ago

        One (probably) final update. I held off the unlink request because the support agent said they couldn't guarantee it would fix the issue, and that it even ran the risk of making me lose more content. Considering they were so uncertain, I held off. The ONLY way I could consistently revert my game to the proper state, was to uninstall on Steam, reinstall on EA desktop app, launch the game there, then uninstall, and reinstall on Steam. I tried many other steps and it was the only way to make it work.

        Although a very tedious solution, it seems with the latest season the issue has been fixed, thankfully.

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