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yanannie
7 years ago
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Apex Legends error "This game requires a DirectX 11.0 feature level video card"

Whenever i start up Apex Legends I get an error saying: "The video device failed to initialize because it doesn't support the required features. This game requires a DirectX 11.0 feature level video ...

About Apex Legends Technische problemen & bugs

Heb je problemen met Apex Legends? Meld hier aan voor hulp bij connectiviteit, prestatieproblemen, crashes en meer.499 PostsLatest Activity: 16 days ago
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This game requires a DirectX 11.0 feature level video ...","body@stringLength":"359","rawBody":"

Whenever i start up Apex Legends I get an error saying: \"The video device failed to initialize because it doesn't support the required features. This game requires a DirectX 11.0 feature level video card\".

This isn't the first time i have an error like this, with the game Sea of Thieves i got the same.

Anyone knows what to do to fix this?

","kudosSumWeight":0,"postTime":"2019-02-16T18:46:21.050Z","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5824421_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2476},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Whenever i start up Apex Legends I get an error saying: \"The video device failed to initialize because it doesn't support the required features. This game requires a DirectX 11.0 feature level video card\".

This isn't the first time i have an error like this, with the game Sea of Thieves i got the same.

Anyone knows what to do to fix this?

"},"Conversation:conversation:5824421":{"__typename":"Conversation","id":"conversation:5824421","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5824421"},"lastPostingActivityTime":"2019-10-22T04:21:36.664+01:00","lastPostTime":"2019-10-22T04:21:36.664+01:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:5824421":{"__typename":"ModerationData","id":"moderation_data:5824421","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:5824421_1":{"__typename":"Revision","id":"revision:5824421_1","lastEditTime":"2019-02-16T18:46:21.050Z"},"ForumReplyMessage:message:5824422":{"__typename":"ForumReplyMessage","id":"message:5824422","conversation":{"__ref":"Conversation:conversation:5824421"},"author":{"__ref":"User:user:225135"},"revisionNum":1,"uid":5824422,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-nl"},"subject":"Re: Apex Legends error \"This game requires a DirectX 11.0 feature level video card\"","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5824422"},"parent":{"__ref":"ForumTopicMessage:message:5824421"},"body":"

hoi hoi @yanannie,

\n\n

Welkom op het Nederlandstalige forum 🙂

\n\n

Mogelijk heb je geen videokaart die DX11 ondersteunt, of jouw computer gebruikt de chipset op het moederbord in plaats van de dedicated GPU (als je er een hebt).

\n\n

Plaats eens een DxDiag en ik controleer het voor je:

\n\n

https://help.ea.com/nl/help/pc/how-to-gather-dxdiag-information/

","body@stringLength":"616","rawBody":"

hoi hoi @yanannie,

\n\n

Welkom op het Nederlandstalige forum 🙂

\n\n

Mogelijk heb je geen videokaart die DX11 ondersteunt, of jouw computer gebruikt de chipset op het moederbord in plaats van de dedicated GPU (als je er een hebt).

\n\n

Plaats eens een DxDiag en ik controleer het voor je:

\n\n

https://help.ea.com/nl/help/pc/how-to-gather-dxdiag-information/

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Hier is de DxDiag:

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@yanannie Het gaat hem natuurlijk niet worden met een 9500 GT:

\n\n

https://gpu.userbenchmark.com/Compare/Nvidia-GeForce-9500-GT-vs-Nvidia-GeForce-GT-640/m7816vsm7731

\n\n

https://www.ea.com/games/apex-legends/about/pc-system-requirements?isLocalized=true 

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Apex Legends error \"This game requires a DirectX 11.0 feature level video card\"","moderationData":{"__ref":"ModerationData:moderation_data:5824425"},"body":"

Hallo, 

Ik probeerde zojuist apex legends te installeren maar hij gaf precies deze foutmelding.

Ik heb mijn HP probook al getest op directx 11 en heb zelf directx 12

Ondanks dat ik een betere directx heb kan hij apex alsnog niet opstarten.

Ik heb al alles geprobeert en wil heel graag apex legends spelen.

Kan iemand mij hiermee helpen

Gr Guus Steeghs

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2019-09-24T18:06:13.584+01:00","lastPublishTime":"2019-09-24T18:06:13.584+01:00","metrics":{"__typename":"MessageMetrics","views":1590},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-nl/category:ea-forums-nl/community:tghpe58374board:apex-legends-technical-issues-nl/message:5824421/message:5824425","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDM5OjF8aW50LDU4MjQ0MjYsNTgyNDQyNg","node":{"__ref":"ForumReplyMessage:message:5824426"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:5824426":{"__typename":"ModerationData","id":"moderation_data:5824426","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5824426":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:125431"},"id":"message:5824426","revisionNum":1,"uid":5824426,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-nl"},"parent":{"__ref":"ForumReplyMessage:message:5824425"},"conversation":{"__ref":"Conversation:conversation:5824421"},"subject":"Re: Apex Legends error \"This game requires a DirectX 11.0 feature level video card\"","moderationData":{"__ref":"ModerationData:moderation_data:5824426"},"body":"Helaas, werkt dat niet zo, @yologuus321, je videokaart dient je gebruikte DirectX versie te ondersteunen.
Zorg dat je stuurprogramma's van je computer zijn bijgewerkt.
Mogelijk zijn er nog updates beschikbaar bij de Windows Update, die je eerst nog dient te inntalleren.
Daarnaast presteert hardware van een laptop vaak minder dan die van een normale \"desktop\" PC.

Heb je de basistappen met de standaard suggesites al geprobeerd?

Plaats je DXDiag informatie (als bijlage) in je reactie.
https://help.ea.com/nl/help/pc/how-to-gather-dxdiag-information/

Groetjes.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"repliesCount":0,"postTime":"2019-10-22T04:21:36.664+01:00","lastPublishTime":"2019-10-22T04:21:36.664+01:00","metrics":{"__typename":"MessageMetrics","views":1531},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-nl/category:ea-forums-nl/community:tghpe58374board:apex-legends-technical-issues-nl/message:5824421/message:5824426","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Attachment:{\"id\":\"attachment:message5824423AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/apex-legends-technical-issues-nl/139/1/DxDiag.txt\"}":{"__typename":"Attachment","id":"attachment:message5824423AttachmentNumber1","filename":"DxDiag.txt","filesize":78449,"contentType":"text/plain","url":"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/apex-legends-technical-issues-nl/139/1/DxDiag.txt"},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1740656084433":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1740656084433","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"The maximum file size is: {maxFileSize}.","errorTooMany":"Too many attachments. The maximum number of attachments per message is: {maxAttachmentCount, number, integer}.","errorDuplicate":"This file is already attached."},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"apex-legends-technical-issues-nl","messageSubject":"apex-legends-error-this-game-requires-a-directx-11-0-feature-level-video-card","messageId":"5824421","replyId":"5824422"},"buildId":"rBSXYkarBGCCgv-Fy0Q8w","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"eaaurora","openTelemetryServiceVersion":"25.1.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/featured/content/FeaturedContentWidget/FeaturedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/attachments/AttachmentView/AttachmentView.tsx","./components/attachments/AttachmentView/AttachmentViewChip/AttachmentViewChip.tsx"],"appGip":true,"scriptLoader":[]}