Пропал прогресс, купленный бп, скины после входа

Hello, please help All types of cosmetics that I bought since season 18 have disappeared from my account, two relics have disappeared!!!!!, legendary skins, awards for weapon mastery, statistics of kills and victories, awards for rating games have also been collected, Account level is also simply gone. disappeared!!!! After the update dated 02/04/2023, cross progress occurred and everything disappeared!!!!!