Apex Legends temporary ban with no duration or reason shown
Apex Legends temporary ban with no duration or reason shown
Hello.
I am having an issue with my Apex Legends account. When I try to enter the game, I receive a message saying that my client/account has been banned.
I have already contacted EA Support and also spoke with an EA Support advisor on the website. However, the only information I was given was that the ban is temporary.
Unfortunately, nobody was able to tell me:
- what exactly caused the suspension;
- how long the temporary suspension will last;
- when my access to Apex Legends will be restored;
- what I need to do, if anything, to resolve this issue.
I have also checked my EA Penalty History, but there is no penalty or violation displayed there.
This makes it impossible for me to understand the situation or even know when I should expect to be able to play again.
Could someone please clarify this situation or direct my case to the appropriate Terms of Service team?
I would specifically like to know:
- The reason for the suspension.
- The exact duration/end date of the suspension.
- Whether I need to take any action on my side.
- Why the suspension does not appear in my Penalty History.
I can provide screenshots of the ban message, my Penalty History, and previous EA Support conversations if necessary.
