Re: Banned for asking for a refund

I started with contacting EA.  They did NOT respond back to any of the open cases that I created.  At this point my only other option was to dispute the charge with my credit card. (not a fraudulent) as others have claimed.

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@PrivateJoker0013 wrote:

I started with contacting EA.  They did NOT respond back to any of the open cases that I created.  At this point my only other option was to dispute the charge with my credit card. (not a fraudulent) as others have claimed.

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i don't know how long you have waited but what you have done is for EA a fraudulant behaivour.

here the part from there web page:

Contact us for help before you submit a chargeback on your account

If you are entitled to a refund from EA please contact us. Our processes are set up to ensure that all rightfully claimed refunds are granted. We automatically lock any account where a chargeback is requested to prevent fraud. If your account is locked due to suspected fraud, we’ll send you an email with more information, including how to contact us if you think your account has been locked in error.

here is the link to the page:

https://help.ea.com/en/help/account/returns-and-cancellations/

@0ld_yell0w

as I said before that are expectation what in your opinion the game should be, beside bugs (as every BF game before) the games run fine for me and many other (constant 60fps with vsync, Ultra Settings, 1080p). I find games in less than 10-20 second here in EU. So, there are enough player to fill the servers here and i play on PC without cross play.

And what OP has done was breaking the contract with the chargeback and this is for EA a suspected fraud.

I created 4 tickets with EA.  They just closed them.  No response no nothing!

As a consumer I then elevated it to my Credit Card company.

@PrivateJoker0013  but still there are questions open

when you have asked for a refund and when have you bought the game? where the request more than 14 days after buying the game?

How many hours have you played at the moment you requested a refund?

It is easy to complain that EA has banned you after requesting a refund because this is not true.

They have banned you because you have done a charge back.

And when they closed your tickets with the request for refund maybe it could be that you are not eligible anymore to get a refund.

So here another quote from the link I posted before:

You can make a refund request:
• Within 24 hours after you first launch the game.
• Within 14 days from the day you bought it, if you have not launched the game.
• Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.
Whichever comes first.

And if you still think you have the right to get a refund look up the phone number from the EA support and maybe give them a call so you can speak to a real person.

But at this stage i think you have missed this chance by doing a chargeback and you paying the price because your account is now closed.