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16 Replies

  • TrasteTh's avatar
    TrasteTh
    Seasoned Ace
    4 years ago

    @LedTrgrFingr wrote:
    @TrasteThyes

    That is odd, I got notification at 19.00 CET on the dot that the game was ready for download and had no issues downloading it. 

    Did you check your internet connection? :o)
    I did do a logout-login maneuver right before so that might be worth a try. 

  • TrasteTh's avatar
    TrasteTh
    Seasoned Ace
    4 years ago

    @LedTrgrFingrthe files appears to be downloading from Akamai CDS so it may be issues with "your" local Akamai server.

    So I uninstalled my pre-load and preloaded it again and the files are downloading from

    a104-121-236-158.deploy.static.akamaitechnologies.com

    but I think that, before the download starts, it contacts a bootstrap server that gives the client a list of possible download servers such as the one above.

  • Major_Nubzzy's avatar
    Major_Nubzzy
    Newcomer
    4 years ago

    No issues here either. The download took about 7 and a half minutes.

  • LedTrgrFingr's avatar
    LedTrgrFingr
    4 years ago

    This is what i'm getting.  If you notice the bottom right corner, I have internet access.

  • TrasteTh's avatar
    TrasteTh
    Seasoned Ace
    4 years ago

    @LedTrgrFingrTry to
    1. ping api1.origin.com and see if you get a response.
    2. ping origin-a.akamaihd.net

    Also, can you tell me at what point the download fails?

    Is it immediately after you click the download button, or after you have selected install directory etc.?

  • TrasteTh's avatar
    TrasteTh
    Seasoned Ace
    4 years ago
    @LedTrgrFingr if you download and install Telerik Fiddler Web Debugger, you can use it to capture exactly what is going on, and it will show where it fails. It might not be a simple solution as such, but the tool is great for troubleshooting HTTP/HTTPS problems and can be used for loads of stuff.
  • TrasteTh's avatar
    TrasteTh
    Seasoned Ace
    4 years ago

    So uninstalled my pre-load and started it yet again and below is the initial communication between Origin Client and the servers:

    in the Host column, you can see the server names - but please note that for a CDN like Akamai the hostnames will resolve to different server depending on your geographic location (thus Content Delivery Network - CDN), after row 37, it is just downloading data and it flows like that for 47GB

  • @TrasteTh one of the EA community managers on here posted this

    If you get those error its not related to download servers issues its connected with the account and you need to reach out to EA Support.

    so, i'm not really sure what's going on.
  • TrasteTh's avatar
    TrasteTh
    Seasoned Ace
    4 years ago
    @LedTrgrFingr Ah, OK. Well then the error is somewhat misleading I would say. Hopefully you can resolve it with EA Support!
    Best of luck.

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