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VaccineStatus's avatar
VaccineStatus
New Novice
9 days ago
Solved

EA help team can't help

after the last update my game keeps crashing. I have changed nothing on my system. which is typically what happens when something goes wrong with this game. I have attached the error code message.  H...
  • lNAPPROPRlATE's avatar
    lNAPPROPRlATE
    9 days ago

    Apps that use this driver:
    "Thaiphoon Burner" memory diagnostic tool by Showshock Softnology
    "ATI Diagnostics" (AMD Technologies) a legacy tool from ATI Technologies Inc. (now AMD)
    SOLUTION:
    Open Command Prompt as Administrator:
    Press Win + X, then select Terminal (Admin) or Command Prompt (Admin).
    If prompted by UAC, click Yes.
    Run the Service Deletion Command:
    sc delete ssgdio
    If successful, you’ll see:
    [SC] DeleteService SUCCESS
    Manually Delete the Driver File (Optional):
    Navigate to C:\Windows\SysWOW64\drivers and delete ssgdio64.sys (if present).
    Note: Some systems may store it in C:\Windows\System32\drivers
    Reboot Your PC:
    Changes take effect after a restart.
    Additional Checks:
    Verify Removal: After reboot, run:
    sc query ssgdio
    If the service is gone, you’ll see:
    [SC] EnumQueryServicesStatus:1060 - The specified service does not exist.

lNAPPROPRlATE's avatar
lNAPPROPRlATE
Seasoned Veteran
9 days ago

Apps that use this driver:
"Thaiphoon Burner" memory diagnostic tool by Showshock Softnology
"ATI Diagnostics" (AMD Technologies) a legacy tool from ATI Technologies Inc. (now AMD)
SOLUTION:
Open Command Prompt as Administrator:
Press Win + X, then select Terminal (Admin) or Command Prompt (Admin).
If prompted by UAC, click Yes.
Run the Service Deletion Command:
sc delete ssgdio
If successful, you’ll see:
[SC] DeleteService SUCCESS
Manually Delete the Driver File (Optional):
Navigate to C:\Windows\SysWOW64\drivers and delete ssgdio64.sys (if present).
Note: Some systems may store it in C:\Windows\System32\drivers
Reboot Your PC:
Changes take effect after a restart.
Additional Checks:
Verify Removal: After reboot, run:
sc query ssgdio
If the service is gone, you’ll see:
[SC] EnumQueryServicesStatus:1060 - The specified service does not exist.

lNAPPROPRlATE's avatar
lNAPPROPRlATE
Seasoned Veteran
9 days ago

Sorry about the format but i spent a lot of time trying to make it look easy to read and nice but that EA forum format is ...bleep..

 

 

 

  • VaccineStatus's avatar
    VaccineStatus
    New Novice
    5 days ago

    Hey,

    Thank you so much for taking the time to respond and giving me a bunch of solutions to troubleshoot the error. I haven't tried anything yet because didn't have time to play. I will definitely give it a go now that I just read you're message. Hopefully it works it seems like it will. either way I appreciate you trying to help.

    take care, thanks again.

    • lNAPPROPRlATE's avatar
      lNAPPROPRlATE
      Seasoned Veteran
      5 days ago

      I believe it will work. Have fun in Battlefield! I would say "we'll meet in Battlefield" but i got banned yesterday. :D

      • VaccineStatus's avatar
        VaccineStatus
        New Novice
        5 days ago

        lmaooo hahah. why? **bleep** sorry to hear this. hopefully they unban you!

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