Forum Discussion

Venoms_Phantom's avatar
Venoms_Phantom
4 years ago

Re: DirextX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG

Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia 2080 RTX 8GB Intel i7-9700k 3.6GHz processor
Enter RAM memory size in GB 16GB
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region North America
On which server did this happen? Public Server
When did this happen? (dd.mm.yy hh:mm) 11/12/2021
Summarize your bug Usually occurs mid match. The game randomly crashes with an error message; 'DirectX function "GetDeviceRemovedReason" failed with DGXI_ERROR_DEVICE_HUNG (The GPU will not respond to more commands), GPU "Nvidia GeForce RTX 2080, Driver: 49649. This error is usually caused by the graphics driver crashing; try installing the latest drivers.'
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? If you can get into a match that's in the middle of the game, and spend time PTFOing and shootin' baddies; you will find your bug. Some more game time may be required as this bug occurs after roughly 15-45 minutes of game time.
What happens when the bug occurs? Game locks, and a crash message appears
What should be happening instead? Not crashing...at least a random stutter or two.

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I would like to note that this bug is probably GPU/driver specific, but I'm not entirely sure.  I've tried restarting the pc, reinstalling the game, and adjusting graphical settings (From Medium to High, back to Medium).  Drivers are updated to the most recent Nvidia graphic drivers.  This has happened in both live mp and solo mp with AI.   The crash occurs with these modes: CQ, Rush, Breakthrough.  

3 Replies

  • BadGanja59's avatar
    BadGanja59
    4 years ago

    Hi,

    I have the same problem since the Beta and i think i have the solution to fix it (Work for me). 

    You find below the different step i do, and the result of this action. 

    May be one of this can work for you. 

    My setup :

    RTX3080 Aorus Xtrem

    I9 9900KF

    MSI Z390 A-PRO

    850 Gold Alim

    16 go DDR 4.

    - Unstall/Reinstall graphic driver = Not fix

    - Change graphic parameter ingame = Not fix
    - Downgrad windows version to 20H2 = Not fix

    - Add Registry Key = Not fix

    - Put Quality Graphic on "Performance" = Not fix
    - Unstall GeForce Experience = Not fix
    - Desactivate XML profil in BIOS = Not fix

    In my last test and solution, i make this action :

    - Lunch windows in minimal mode

    -  Change the clock of the grapgic card (Aorus xtrem edition in default rise to 1905 Mhz ; i change to 1400Mhz)

    Since yesterday night, this 2 last actrion fix my problem. 

    I hope i can help you. 

    --------------------------------

    Bonjour,

    J'ai le même problème depuis la Beta, j'a essayé différente solution et je pense trouvé celle qui marche pour moi :

    Après avoir testé toute les solution que j'ai mentionné en anglais, j'ai réussi à fix le problème comme suit  :

    - Démarrage de Windows en mode minimal 

    -  Clock de ma carte graphique (Défaut overclock to 1905 Mhz => je l'ai mise sur 1400hz (J'ai pas essayé d'autre fréquence).

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