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Sawtooth75's avatar
Sawtooth75
Seasoned Ace
23 days ago
Solved

Bug PS5: Game does not show the right profile in social

In the PS5 version of the game the wrong Profile is displayed as the current profile.

I have multiple PSN profiles linked to the same EA account. The PSN profile I logged in with is not the profile the game shows as the active profile in the Social tab, but one of my other profiles.

My active profile is Sawtooth75, the alternative profile I have is called HenryBlackburn75.

In the following screenshots you can see that while I'm logged in as Sawtooth75, it shows HenryBlackburn75 in the game (top right corner):

 

This is my PlayStation profile with which I'm currently logged in:

 

Here you can see that it shows the HenryBlackburn74 profile as an offline friend, while it also shows this as my current profile in the top right: 

 

My linked PSN profiles:

 

  • INFO – Marked As Solution For Visibility

    This issue is likely occurring because you have an older (legacy) EA account that was created when it was still possible to link multiple personas from the same platform to a single EA account. The current game client -- at least in this beta -- does not appear to account for this scenario.

    For clarification, we stopped allowing players to add multiple platform personas from the same platform to their EA accounts several years ago (like, quite a long time ago), so this should only affect a small number of users with older accounts that already have multiple profiles linked.

    I’ve passed this information on to the team. 😊

18 Replies

  • Yeah Thunderbirds0789​ , I still remember getting Dr.Pepper dog tags for BF3. I'm planning on trying to unlock the bonus rewards on both profiles, just in case.  It might be grindy, but at least I already had signed up for BF Labs so I should have access tomorrow on at least one of the profiles. See y'all on the battlefield!

  • Thunderbirds0789's avatar
    Thunderbirds0789
    Rising Novice
    21 days ago

    I sound like the noob from Battlefield Friends lol, how do you play on both accounts? I can’t figure out how to switch between the two 😂 or do you mean play on one account, then unlink it then play on the other? Also the Dr Pepper tags! Such a throwback haha. Yeah same here, on BFLabs it’s the right one for me. Hopefully it doesn’t impact things too much 😅

  • Title, i noticed when i got invited to the skate. playtest that it was using my old PSN name that i no longer have access to, didnt think anything of it until i launched the beta on my PS5 to see it is still using that old PSN name instead of my new and up to date one, if theres a way i can just change the name it displays i would be fine with that, but im worried if my only choice is unlinking the unwanted PSN account then it will remove my access to skate. and the early access to the beta 

  • carsono311's avatar
    carsono311
    Seasoned Ace
    21 days ago

    Yes, unfortunately that is likely the case.  You will likely need to reach out to Playstation Support to see if they can help you regain access to that old PSN account.

    https://www.playstation.com/en-us/support/

    Hope that helps.  See you on the Battlefield!

  • Sawtooth75's avatar
    Sawtooth75
    Seasoned Ace
    21 days ago

    I’d suggest for now to leave things as they are since it seems to be a visual issue and not necessarily a functional issue. From what I’ve heard this worked fine in BFLabs and wasn’t an issue there. Same with BF2042.

  • loneblustranger's avatar
    loneblustranger
    Rising Rookie
    20 days ago

    Great news! The correct name is being displayed in the kill feed & the scoreboard. The incorrect one is only seen in the EA Connect (R2) menu.

    how do you play on both accounts? I can’t figure out how to switch between the two 😂

    Dip, dip, potato chip. On the PS5, go to your profile (where your avatar is) either in the top right of the Home Screen:

     

    ...or in the bottom row of buttons that comes up when tapping the PS button. Choose "Switch User" and there's an option there to add a new user.

    It's a moot point for this situation, though. When I first logged into my alternate PSN account after a few rounds on my primary account, I was already the same level with all the same stuff unlocked. Our game progression seems to be tied to our EA account including the challenge rewards but also rank, weapons, attachments, etc. My stats & unlocks are identical on both PSN personas.

     

  • newport100420's avatar
    newport100420
    Seasoned Newcomer
    19 days ago

    My issue is somewhat similar, but instead of the in-game profile showing one of my old ones, it shows up as my friends profile on bf6 and his in-game profile shows up as mine. No issues on any other battlefield games and our ea accounts have never been linked to eachother in any way, shape, or form so we are at a loss for what's going on. Can't even join eachother without a 3rd because when we got to our friends list, since we are somehow eachother now, it says he is already in my squad because I am him for some reason. Even weirder is that this is his ea account I'm posting on that it logged me into when selecting the sign in with psn option

  • Thunderbirds0789's avatar
    Thunderbirds0789
    Rising Novice
    4 days ago

    Consider yourself Promooooooootttttteeeeeeedddddd!!! Thanks for confirming mate :)

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