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AffluentSmilez's avatar
AffluentSmilez
Seasoned Newcomer
4 days ago

No BF6 Weekend for me

 

I could not play bf6 beta this weekend because of my EA account being connected to an email and a number I no longer have access to. I no longer can access hotmail because it and outlook are now the same thing. My hotmail email is what’s connected to my EA account,I can no longer access it because of the loss of my password. I tried to reset the password for my Hotmail email and it sends recovery codes to my secondary email connected to my Hotmail email, which I also no longer have access to as well. I’m curious to see if EA could possibly help me change my email connected to my EA account. My console is the ps5 if this helps you guys any. I’d really appreciate the help..

login issue

1 Reply

  • IIIIIPALEIIIII's avatar
    IIIIIPALEIIIII
    Seasoned Newcomer
    4 days ago

    I had a similar problem. I contacted EA support, who confirmed my identity via my IP address and some personal information. They found that my account's email had been changed, with the unauthorized access originating from a Russian IP address. The case was straightforward, and they fixed my issue and I got my account back. The support was excellent, although it took about four hours to get through to an agent.

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