Ideas

Attempting to play the game but stating multiplayer & campaign not installed.

I pre-ordered the game once I got through the queue this evening it wouldn't let me play stating none of the games content was installed (which it was through the EA app) it took me to an in-game page asking me to install or load the content but then I received this error:

0: 14000S: 12200 1S: 227083S: 227042S

I attempted to repair the files, this did not work. 

I attempted to uninstall which the app would not allow me to do.

I restarted my PC which also did not work for playing or uninstalling, I am now receiving an error on the EA app saying something went wrong so I can't see the game or files etc.

I have manually deleted the game files (which it wouldn't allow me to fully remove) and the app is now attempting to repair/reinstall the game.

Anyone else had any issues or know how to resolve or do I just refund and buy from Steam who seems to have no issues.

22 Comments

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  • djice000's avatar
    djice000
    New Spectator
    5 months ago

    Reminds me of the Anthem launch where EA fluffed that up too....

  • MimzyGoose's avatar
    MimzyGoose
    Rising Spectator
    5 months ago

    Same here tried repair reinstall reboot no dice on anything.... what an embarrassment or a release on EA side... smells like a class action solution.  

  • zDreamzzzZ's avatar
    zDreamzzzZ
    Rising Spectator
    5 months ago

    Reinstalling one more time and if not refunding it and going to steam. 2 hours in and the platform that makes the game can't even let you in the game 

  • sengrabarza's avatar
    sengrabarza
    New Spectator
    5 months ago

    Same here, strange couse people who buy steam version play without any problem. Perfect own aplication promotion. Next when / If I buy any thing from EA I select Steam. Semas to be a safest way.

     

  • ShastaVortex's avatar
    ShastaVortex
    New Scout
    5 months ago

    Same thing I've been working on it for almost 2 hours, went through Que 3 times and it says game not installed. But I got to use the practice range.  lol. I've done everything to get the game working like repair, removed cookies, uninstalled it and reinstalled it with the same results. What now ? When I try to modify game the Base Game 48.88 GB isn't checked and it states that it's required and I can't click it.

  • sengrabarza's avatar
    sengrabarza
    New Spectator
    5 months ago

    Any One from EA here ? or they count the money right now only ???

     

  • MadLittleBear's avatar
    MadLittleBear
    New Spectator
    5 months ago

    same, I wanted to make a refund, but the refund page keeps loading

     

  • spori1987's avatar
    spori1987
    New Spectator
    5 months ago

    When will this problem be fixed? I have the same problem.😵

  • csfcleaner's avatar
    csfcleaner
    Seasoned Newcomer
    5 months ago

    same here. and i got 18:42 uhr an email that my preorder is now ready. 1 minute after deinstalling the game. i think they messed the activation up. gg EA nearly 2 hours after release i get a mail.

  • MVPA007's avatar
    MVPA007
    Seasoned Newcomer
    5 months ago

    Same here! They had to do something to ruin the good impression!! I have the same message!

  • ScottyCoCo's avatar
    ScottyCoCo
    New Spectator
    5 months ago

    Same thing, pre purchased, pre downloaded Phantom Edition. Eveyrhing installed correctly. Cant play, meanwhile anyone/everyone who downloaded through Steam is playing currently. I have re logged into the account, performed a repair, completely reinstalled. Same issue, glad to see EA still managing to screw up release of THEIR OWN GAME and specifically people who purchased on THEIR PLATFORM. Time to stop supporting EA, purchasing through Steam and going to refund EA. 

  • Cl0wnColon's avatar
    Cl0wnColon
    Rising Novice
    5 months ago

    There is no way to fix the issue on our end. It's an EA licensing registration problem. EA has to fix the problem. Uninstalling and reinstalling will not work. Steam users do not seem to have this issue.  

  • gralphr3's avatar
    gralphr3
    Seasoned Newcomer
    5 months ago

    What makes this crazier is I was part of the testers before release for some time and never once experienced any issue. Now the games released and I cant even play a game I spent $70 for......

  • trentboll's avatar
    trentboll
    New Spectator
    5 months ago

    i refund it, but i think the wont charge my account, because i´m from colimbia and the bank displayed was chase bank, and my account isn´t a chase bank account, that bank doesn´t exist in colombia

  • holybongrips's avatar
    holybongrips
    New Spectator
    5 months ago

    Deleting the beta fixed it for me long before they server side fixed it. 

  • FkinSwaySway's avatar
    FkinSwaySway
    New Spectator
    5 months ago

    I just want to add to this that I refunded and bought through Steam so I could play through friends - lost my pre-order bonuses yet paid £10 more and I bet I won't earn any of the offers EA have sent out due to this issue.

    If any admin could direct message me for a follow up that would be great.

  • marand1966's avatar
    marand1966
    Seasoned Rookie
    5 months ago

    Exactly the same for me. Contacted ea support and basically told nothing they can do, game failed to work on ea app, my friends were on Steam and I didn't want to  miss out so refunded and bought through Steam.

    Why do ea always have problems with battlefield launches so badly. They can see your pre order date, your preloading, and your log in on launch day to the app, the times you re started the game and the linked account on Steam.

    They have everything they need to make it right because of the issues THEY had, not us or even on Steam. 

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