Community Manager
I just want to add to this that I refunded and bought through Steam so I could play through friends - lost my pre-order bonuses yet paid £10 more and I bet I won't earn any of the offers EA have sent out due to this issue.
If any admin could direct message me for a follow up that would be great.
Exactly the same for me. Contacted ea support and basically told nothing they can do, game failed to work on ea app, my friends were on Steam and I didn't want to miss out so refunded and bought through Steam.
Why do ea always have problems with battlefield launches so badly. They can see your pre order date, your preloading, and your log in on launch day to the app, the times you re started the game and the linked account on Steam.
They have everything they need to make it right because of the issues THEY had, not us or even on Steam.
