Forum Discussion

CMYLMZZZ's avatar
CMYLMZZZ
Seasoned Novice
2 months ago

Re: Infinite Black screen after finding a match

Hi,

After entering the game, when I try to start a match, the screen goes black. I can hear the ambient sounds from the loading screen in the background, but the game stays on the black screen. Sometimes, after closing and reopening the game, I can enter the first match. However, I can't join any matches after that. Every time the map is about to load, the game gets stuck on a black screen.

I don't think it's caused by my hardware. I have an i9-13900K, RTX 4090 and 32 Gb RAM. I tried repairing the game and even reinstalled it, but it didn't help.

Is there anyone else experiencing the same issue as me? I’d really appreciate it if you could help.

10 Replies

  • OskooI_007's avatar
    OskooI_007
    Legend
    2 months ago

    Sounds like a matchmaking issue and trouble connecting to the game server. Try enabling Universal Plug and Play (UPnP) on the home router.

    It could also be a server issue on EA's end. If so there's probably nothing you can do on your end to fix it.

  • rhonirmelchtor's avatar
    rhonirmelchtor
    Seasoned Newcomer
    2 months ago

    Superonline mı kullanıyorsun? Sanırım superonline kullananlarda bu sorun mevcutmuş bende de var. 

    Are you using Superonline? (Turkish ISP) I think Superonline users have this problem, I have it too.

  • CMYLMZZZ's avatar
    CMYLMZZZ
    Seasoned Novice
    2 months ago

    Ciddi misin :) Evet Superonline kullanıyorum. Nasıl çözeceğiz peki bu durumu yada tam olarak neden dolayı böyle bir problem yaşıyoruz biliyor musun?

    Are you serious :) Yes, I'm using Superonline. So how are we going to solve this situation, or do you know exactly why we're experiencing this problem?

  • CMYLMZZZ's avatar
    CMYLMZZZ
    Seasoned Novice
    2 months ago

    I checked, but it was already active. To be sure, I saved the settings, restarted the whole system, and tried again. Still, after playing the first match, it got stuck on a black screen while loading the second one.

  • SiberParsomen's avatar
    SiberParsomen
    Seasoned Novice
    2 months ago

    Use a high quality VPN like Mullvad and connect to the Turkish server of their VPN. Only adds 3 ms latency. Then start the EA App or Steam and try again. This solved the problem for me.

  • AYGIT_KOCAMAN0's avatar
    AYGIT_KOCAMAN0
    New Novice
    2 months ago

    Superonline modem arayüzünde "Upnp etkinleştir" ayarını devre dışı bırakmak benim sorunumu çözdü sorun bu ayarmış anladığım kadarıyla.

    Disabling "upnp" option solve my problem.

     

     

  • AYGIT_KOCAMAN0's avatar
    AYGIT_KOCAMAN0
    New Novice
    2 months ago

    arkadaşlarımla beraber maç arattığımda yine siyah ekran sorununu yaşıyorum upnp ayarı sorunumu çözmedi.

    issue continues when i try to play with my friends

     

     

  • bltzmann's avatar
    bltzmann
    Rising Rookie
    2 months ago

    Aynı router'ı kullanıyoruz. Ben de işe yaramadı. 

    // Using same router. It didn't work for me.

  • CMYLMZZZ's avatar
    CMYLMZZZ
    Seasoned Novice
    2 months ago

    Ben çözüm sanırım. Bir süredir hiçbir problem yaşamadan giriyorum. Bilgisayarımda yüklü bir VPN programı vardı. VPN programını silince, herşey normale döndü. Denemenizi tavsiye ederim.

    I think I found the solution. I've been able to log in without any problems for a while now. I had a VPN program installed on my computer. After uninstalling the VPN, everything went back to normal. I recommend you give it a try.

  • MahdiThewarlord's avatar
    MahdiThewarlord
    New Traveler
    2 months ago

    Thank you for the solution. I can confirm after uninstalling VPN from my pc problem is fixed now.
    I had ProtonVPN and Cloudflare Warp on my pc. I use ProtonVPN Split tunneling for Discord. 
    After uninstalling both VPNS, the problem fixed. 
    I played 4 matches back to back without any problem. I have to test more and see if it was just a fluke or a real solution. 
    You can mark this as a solution and other people can try out. Uninstall any VPN you have on your system and give it a try. it worked for me. 

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