Excluded from BF6 Day-One Compensation Despite Being Affected

My Battlefield 6 Day-One Experience & Missing Compensation

I pre-ordered Battlefield 6 on the EA App, excited to jump in on release day. Like many others, I was immediately blocked by the infamous “Installation of content” error.

EA publicly promised compensation for players affected by this issue. Unfortunately, I never received mine.

Support Experience

I submitted a ticket to EA Support, but the only replies I’ve received are generic copy-paste responses. The message I keep getting is: “Everyone affected has already received their compensation.”

Well, apparently I’m not counted among “everyone.”

My Day-One Misadventure

• I came home from work in Europe, ready to play. I had pre-installed the game to avoid delays.
• On launch, I was greeted with the error message.

• Following advice I found on the official Battlefield Discord (where I post under the name MadTed), I tried reinstalling the missing DLC. With my slow connection, this process took hours — and still didn’t resolve the issue.

• The community was scrambling for solutions. One workaround was spamming the server join button. Eventually, I managed to enter a Portal server.

• I played for about 10 minutes, but it was a terrible experience — nothing close to the Battlefield gameplay I paid for.
• By 00:30, I gave up and went to bed, frustrated and disappointed.

Conclusion

The only explanation I can see for being excluded from compensation is that EA counted my brief 10 minutes in a Portal server as “accessing the game.” But that was not real access — we couldn’t play single-player or official multiplayer modes.

I’m not alone in this. Others in the community were also excluded.

• Players should not be punished for trying to find workarounds to access a game they paid full price for.
• A few minutes in a broken Portal server should not disqualify us from compensation.

I sincerely hope EA investigates this issue and ensures that all affected players receive the promised compensation. Right now, many of us feel ignored and unfairly treated.