Re: Battlefield 6 Latency and Lag

TLDR: I live in Maryland USA but Battlefield 6 keeps routing me to the Santiago Chile data center every time I launch the game. It causes constant connection issues and high ping. I have done every possible local fix. This looks like an EA backend tenancy issue that needs a reset.

I’m hoping to find out if anyone else is running into this same issue or if EA staff can take a look.

I’m located in Maryland USA and my IP geolocation is confirmed by multiple lookup sites. However, every time I launch Battlefield 6 on PC (Steam plus EA App), my in-game tenancy shows:

PROD_DEFAULT-SANTIAGO-COMMON

That’s the Chile data center, roughly 4000 miles away from me. As a result, every server I join has high latency, constant orange connection icons, and severe desync, making the game nearly unplayable. I can’t join my US friends without connection problems.

Here’s what I’ve already done (none of this fixed it):

Confirmed my EA Account regional settings are set to United States

Cleared all EA App caches (ProgramData, AppData, LocalAppData)

Deleted and rebuilt all Battlefield 6 settings files

Flushed DNS, Winsock, and IP stack

Set DNS to 8.8.8.8 and 1.1.1.1

Verified game files in Steam

Switched between automatic and manual IP assignment

Tested multiple VPN endpoints (New York, Virginia, Chicago)

Confirmed my public IP geolocates to Maryland on multiple services

Even after all that, the game still forces me to the Santiago tenancy every login

What I’ve concluded:
This appears to be an EA backend issue where my account’s tenancy token is stuck on the wrong data center. Other users have reported similar problems in previous Battlefield titles when their accounts were cached to the wrong region. My account region and network are fine. It seems to be a stale entry in EA’s matchmaking or tenancy database that needs a server-ops reset.

What I’ve tried with EA Support:

Submitted two tickets (they don’t show up in My Cases)

No visible confirmation or escalation yet