Re: DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

Hello,

I am experiencing constant crashes while playing Battlefield 6 and I’m hoping you might be able to help.

My PC specifications are:

CPU: AMD Ryzen 5 7500F 6-Core Processor

GPU: AMD Radeon RX 9060 XT

RAM: 32 GB

The game most often crashes after around 15 minutes of gameplay, although sometimes it can take a bit longer. The crash always returns me to the desktop with a DirectX error message.

Most of the time the errors are related to DXGI_ERROR_DEVICE_HUNG or DXGI_ERROR_DEVICE_REMOVED.

Some of the error messages I receive include:

DirectX function "Hang Detected in waitForFrameFences" timed out after 8000 ms – failed with DXGI_ERROR_DEVICE_HUNG (The GPU will not respond to more commands).

DirectX function "m_submitFencePlat->GetCompletedValue()" failed with DXGI_ERROR_DEVICE_REMOVED (The video card has been physically removed from the system, or a driver upgrade for the video card has occurred).

GPU mentioned in the errors: AMD Radeon RX 9060 XT

Drivers involved in crashes: Adrenalin 25.8.1 and 26.1.1

The crash logs also reference RenderCore2 / SubmissionManagerDx12.cpp.

I have already tried many troubleshooting steps (graphics settings changes, disabling upscaling technologies, driver updates, etc.), but unfortunately nothing has solved the problem so far.

I have also submitted around 30 crash reports using the AMD Bug Report Tool.

Here are several examples of the crashes I’m experiencing:

https://www.reddit.com/r/Battlefield/comments/1rhdl8f/bf6_crash_number_150/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

https://www.reddit.com/r/Battlefield/comments/1ram1lv/i_have_this_crash_and_cant_resolve_it/

https://www.reddit.com/r/Battlefield/comments/1r5otv9/another_crash_i_dont_know_what_to_do/

https://www.reddit.com/r/Battlefield/comments/1qwha7d/bf6_this_crash_is_killing_my_experience_please/

https://www.reddit.com/r/Battlefield/comments/1ql4n2r/help_me_with_this_crash/

At this point I’m not sure what else I can try, so I would really appreciate any guidance or suggestions from your side.

Thank you in advance for your help.

Best regards.