Security Violation Error (DiscSoftLTD / Daemon Tools)

Hello EA Support Team,

 

I recently purchased Battlefield 6 – Phantom Edition, which is a premium version of the game, and after downloading and installing it successfully, I am unable to launch the game at all.

 

Upon launch, I consistently receive the following error message:

 

Security Violation

“This software cannot be used at the same time as the game.

Please make sure it’s not running, or restart your PC. (84):

DiscSoftLTD (Daemon Tools)”

 

Important notes:

• Daemon Tools is not running in the background.

• I have restarted my PC multiple times.

• My PC hardware fully meets (and exceeds) the game’s system requirements.

• The issue occurs immediately on launch and prevents any access to the game.

 

Since this is a paid Phantom Edition, I expect full functionality, and at the moment the product is completely unusable.

 

I would appreciate your assistance in:

• Verifying whether this is a known issue with the anti-cheat / security system

• Providing clear steps to resolve it

• Or offering an alternative solution if this software conflict is unavoidable

 

Please let me know if you require any additional logs or system information from my side.

 

Thank you for your time and support.

I look forward to your prompt response.

 

Kind regards,

Forsan Hizran

XSilverEagleX