Still no compensation for launch day

I still havent received the promised compensation for the players on EA App, i contacted support multiple times and did what they said to fix it  and i still didnt receive them. At this point i dont know what could cause this, the last message from support stated that all players received their compensation and to write a thread on the forums if the problem still persists. 

I did try to play BF6 on the EA App on launch day and couldnt play, apart from couple of seconds on a custom server before getting kicked. I didnt get any messages in the inbox apart from twitch rewards and some news. 

If someone could help me resolve this issue it would be really appreciated, i just want to know if i will get these rewards at some point or if i can just give up, especially because the season 2 battlepass would be included in the compensation.