THX EA
Error Code 1
Community ManagerIf you've been banned it is not something that we can help with here directly on the forums.
You will need to contact our Terms of Service team by getting in touch with EA Help.
You can get started here: https://help.ea.com/en/help-home/
Also while I understand you wanted to bump the thread for visibility, in future please keep the thread on topic as opposed to posting an off topic video.
Cheers.
sry my hunglish (I posted the video so that someone from EA will surely respond to it)
I'm sorry, but I don't agree with you if it's EA's official point of view.
I bought the BF1 game (Revolution Edition) a day before Black friday sale at full price.
Then i tried the game on my new Lenovo Legion Go handheld console (I only played for about 6 hours with BF1).
I did not update the driver of the Lenovo Legion Go graphics card, I used the old driver that came with it from the factory.
I tried to optimize the BF1 game and turned it on Anti-Lag/+ feature in this AMD Software Adrenalin Edition.
Within an hour after that i got an email from EA that my account was banned because i violated the Terms of Service.
After that I started searching on EA answer topics and on Lenovo Legion Go subreddit to see what could have caused the ban.
In several games (Apex Legends, CS2, COD: MW III), players have been banned for the same reason by anti-cheat systems.
Of course, I asked help.ea.com to investigate the unjustified ban on the same day.
I reported the case almost a week ago, but there is no decision in my case.
my screenshot:
AMD was informed about the many false positive bans, because the new versions of AMD Software Adrenalin Edition no longer have the Anti-Lag+ feature.
Lenovo Legion Go's product manager (Ben Myers) also admitted that they also know about false positive bans.
EA's responsibility in my case is only the unreasonably long administration of the restoration of my banned profile (HUN_glg).
Community ManagerTHX EA
Error Code 1
I updated the graphics driver on my Lenovo Legion Go console:
AMD Radeon 780M Graphics, driver date 2023-11-28
And I installed the latest AMD Software: Adrenalin Edition
current version: 23.12.1, released 2023-11-28
AMD really removed the Anti-Lag+ feature, which caused the false positive bans.
However, the basic Anti-Lag feature remained (you shouldn't turn this on either).
https://www.pcworld.com/article/2110126/amd-disables-anti-lag-following-counter-strike-bans.html
Here is my video, with updated, latest AMD software: Adrenalin Edition
And my first video, the Lenovo Legion Go handheld console has this version by default
AMD Software: Adrenalin Edition:
version: 23.9.2, released 2023-09-11
AMD driver bug causing Anti Cheat ban in Battlefield 1 2023-11-29 13:07 (UTC)
AMD fixed the driver bug and Lenovo subsequently warned players about it (I'm not the only one who got banned).
On the other hand, EA did not restore my banned account, so I lost 40 euros.
Lenovo Legion Go Update 12.08.23 Posted by BenM_Legion (23 hours ago)
Benjamin Myers is the Lenovo Product Manager for Lenovo Legion Go handheld PC
https://www.reddit.com/r/LegionGo/comments/18drode/legion_go_update_120823/
Community ManagerOk, the dispute or thread is closed from my side.
But allow me to have so much joy that the (famous) last words are mine:
my screenshot, a picture is worth a thousand words:
Community ManagerHey folks,
We've again had to clean up some additional off-topic and inappropriate posts, so at this point the thread will be locked.
As mentioned earlier we are unable to assist with banned accounts on the forums, so for anyone encountering a similar issue please be sure to appeal using the steps below so our Terms of Service team can investigate further.
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
